Air Asia — Flights was canceled by AirAsia. Refund not yet processed

Address:	Hubli
Website:	Air asia

Case no.[protected]
When can I expect my refund?
According to your refund policy, the refund process takes between 7 to 14 days. It's more than 90days now that we have been following up through emails, AVA, and Twitter but, we are not getting the proper response. No customer care contact number To contact.
In 'My Cases' It just says IN PROGRESS.
I have been taxed Rs. 7900 by my bank for not paying my bills As I have used my CC for flight booking. Who has to bear this?
The flight was canceled from your side because of your technical problem.
Kindly respond and request you kindly refund.