Air Asia — [FRUAD] Not Refunding Money After Cancellation

Address:

Bangalore, Karnataka

I cancelled my booking (# I91GGS) with airasia on 14th Dec. but refund has happened yet. I've called customer care more than 15 times they always say same lines "We're sorry, it's been escalated and refund will happen in 48 hours". I'm wondering how some an airlines can cheat people just like that. is there any forum where I can submit this complaint. Thanks, Pankaj 91-[protected]