Air Asia — harassed by air asia staff

Address:

Kamrup Metropolitan, Assam

On 29th july 2017 at guwahati airport between on 29th july 2017 at guwahati airport between 9am to 10: 20 am the staff of air asia airlines harassed a passenger of air asia flight no. I5-783 between guwahati to imphal at the counter asking rs.500/- for excess weight of few kgs but the same was paid as there is no alternative.in fact there is no figure exactly rs.500/- in the approved chart.
This group of staff on duty had intentionally stop the same passenger again and stated excess weight of hand bag which normally not happen in any airlines and demanded rs. 3000/- stating either to pay or not allowed to travel. This group of staff on duty had behaved unprofessionally like an uncivilized # not willing to listen or talk to anyone which we never expected from a reputed airlines. May be to avoid legal complicacies, they allowed to travel but the same passenger was stopped at imphal airport and refused to give the first luggage without payment and the passenger has no alternative but paid the amount.in fact the staff on duty could have explained cordially instead of harassing.
It is reported by authorized person at imphal airport that the above flight was delayed due to inefficiency of the above staff at guwahati airport. Any form of harassment by staff to passenger is not acceptable. The matter is serious and need to look into it and take necessary action at the earliest. May be this matter will be filed in pg portal (Central govt public grievance portal) if not look into it at the earliest.

To 10: 20 am the staff of air asia airlines harassed a passenger of air asia flight no. I5-783 between guwahati to imphal at the counter asking rs.500/- for excess weight of few kgs but the same was paid as there is no alternative.in fact there is no figure exactly rs.500/- in the approved chart.
This group of staff on duty had intentionally stop the same passenger again and stated excess weight of hand bag which normally not happen in any airlines and demanded rs. 3000/- stating either to pay or not allowed to travel. This group of staff on duty had behaved unprofessionally like an uncivilized # not willing to listen or talk to anyone which we never expected from a reputed airlines. May be to avoid legal complicacies, they allowed to travel but the same passenger was stopped at imphal airport and refused to give the first luggage without payment and the passenger has no alternative but paid the amount.in fact the staff on duty could have explained cordially instead of harassing.
It is reported by authorized person at imphal airport that the above flight was delayed due to inefficiency of the above staff at guwahati airport. Any form of harassment by staff to passenger is not acceptable. The matter is serious and need to look into it and take necessary action at the earliest. May be this matter will be filed in pg portal (Central govt public grievance portal) if not look into it at the earliest.

Regards
R phinao