This is regarding our cancelled AirAsia India flight I5-552, from CCU to DEL( main destination- SXR).
Our flight was about to take off on 19th after all possible checks and process and suddenly halted before take off in runway due to some engine issues.
They wasted 3 hrs and made us sit in flight.
Later we were made to stand at the airport for another 5 hours with false hopes about rescheduling our flight or fixing the issue.
This was 19th was wasted. Later the flight was rescheduled for next day i.e 20th, sending us to hotel after literally creating chaos all over the place.
On 20th again the same thing happened before take off, leading to cancellation of flight 2nd time
Later we were told they will send us through Indigo airlines making us ignore other flights of the day. When we reached indigo counter we were told flight is already full, and that moment we were left with no option and the only option to go to Srinagar they provided was next day that is 21st.
I had booked hotel in Srinagar, along with cab service for travel entire day which all went waste along with 2 days from my travel package.
I had to cancel the trip ultimately which incurred me a loss of Rs.10, 000 which was paid to travel agent.
I would like you to compensate this amount and also like to bring into your attention the pathetic service provided over airport from the staff, rude behaviour towards the passengers and no proper response from the staff and the customer service team.
The flight had a pregnant lady too who was made to stand at the airport as mentioned earlier for more than 5 hrs with no special privilege to her.
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