Air Asia — I5 517 Flight delayed with any prior information and making false excuse

Address:

Sheebpur Power Station Village Jamuria

Traveling on the protocol of medical grounds but without any prior information Air Asia I5 517 flight delayed from Maa to Hyd and making false excuse of weather waiting in departure SHA near gate 2 from early morning but no arrangements made.
They have to give claim for this late. PNR LYZVME