Air Asia — incorrect bookings not refundable

Address:	6230
Website:	Air Asia application

I booked 2 tickets online and the date was incorrectly booked both times i was billed for the changing of the dates and the second date was not available for change due to flight in 48 hours, i contacted air asia by phone email web chat and they were not willing to help me fix my problems with my online booking. I am not able to make the flight i was booked on and i loose my money $440 return bali to perth