Air Asia — Last minute cancellation without making alternate travel arrangements

Address:

Chandigarh, Chandigarh

Flight from Chandigarh to Bangalore cancelled due to bad weather. No alternate travel arrangements were made to fly from atleast Delhi to Bangalore route which was operational. I was also refused tickets from Jaipur to Bangalore which is well working route for AirAsia. As a result I had to shell out 15000/- for single side ticket from Delhi to Bangalore. AirAsia abandoned the responsibility to provide customer support. I would urge them to refund the extra amount. And I would also like to have strict action taken against them. Please guide through the process to get the above done.