Air Asia — Misbehaved for Red Carpet Access with NeuPass Aviator Booking

First of all the ground staff member around queue #33/34 denied me access to the Red Carpet lane inspite of showing my Aviator & Neupass tag on the boarding pass saying that the red carpet is not applible even though while booking the ticket also I was promised Red Carpet.

Afterwards, I showed to tge staff member the rules from AirAsia website itself and showed the red carpet access and that member let me go through the red carpet queue but the person at the check in table again started questioning unreasonably. I showed him my boarding pass with membership logos etc yet he kept saying that I am not a TataNeu member, rather, I have selected the aviator option while printing my boarding pass. He asked me to show my app and prove to him that I have TataNeu membership. This whole experience was very demeaning. I wanted to feel proud to be having the Red carpet access rather I was made to feel embarrassed.