Air Asia — mismanagement, responsibility and misbehaviour of staff

Address:

Pune, Maharashtra

I am traveling from pune to delhi on 1.12.2017 on i5732. I am writing this email from the pune airport itself. While taking my boarding pass from airasia counter i left my photo id. When i came back to the same counter after realizing my mistake. I found the person (Mr rahul kumar gaur) who has issued my boarding pass had given my i'd to some other passenger. On questioning mr rahul gaur why he has given my i'd to an unknown person without verifying, mr rahul started misbehaving with me. He even started denying the incident and blamed me for forgetting my i'd. I contacted the floor manager mr rakesh for this. He equally denied his responsibility on this. However after crpf 's interference in the issue i got back my i'd card. However i want to launch a complain against the person named mr rahul kumar singh gaur. For misbehaving with a lady passenger and acting irresponsibly on his job. Kindly take proper action against the person mr rahul kumar singh gaur. Designation: gsa. Employee id number: aai131. I would request the airlines to take appropriate action against the person. I would also request airlines to enquire about the manager mr rakesh for not helping the customers.
Best
Arpita ghosh hajra