Air Asia — need to cancel my tickets due to coronavirus scare

I have an upcoming travel from delhi to chennai on[protected]. We have booked tickets for 9 people.

With corona virus becoming a serious pandemic threat, i would like to cancel my reservation.

I tried to contact air asia customer support center for past 3 days, it's always busy and not reachable. I tried to contact them through twitter, no response from there too.

The travel is on 21st march, so after today it will cross the 72 hour limit. Many airlines requesting their users to do either cancellation or rescheduling before 72 hours.
The lack of response from their support is what worries me.

In light of several other airlines waiving cancellation fee, i would like air asia to see if they can do anything similar to that considering current covid-19 situation.

Pnr number : c45fjq

Please sort out this matter at the earliest.