Air Asia — No action against the complaint

Address:	Kolkata, West Bengal, 700067
Website:	www.airasia.com

I want to inform u that on the above given date and flight i was supposed to fly to my destination penang.. But i dont know for what reason your ground staff MR Deep has not allowed me to board the fight.. without giving me any reason he just said that i am not allowed to board the flight.. this is just too unprofessional.. i am not the new passenger who is using airasia for the first time.. from last 4 years i am booking airasia's flight but never got this bad treatment ever.. pathetic experience this time.. because of this unexpected behaviour i have to suffer many losses.. i want to know the reason of this kind o[censored]nprofessional behaviour and want my money back.. because if i am blacklisted without any reason then why not at the time of booking i got this information though we give all the passenger's details.. never ever expected this kind o[censored]nprofessional behaviour being so old passenger.. i want my money back. (this was my previous complaint)
My complaint case number is CAS[protected]P5WR65.. this is again totally unprofessional.. 5 days has passed off but not got a single mail from air asia regarding the complaint.. so ashamed of airasia... i want my money back.. because of your unprofessional behaviour i wont bear any financial loss..