Air Asia — NO PROFESSIONALISM

NO PROFESSIONALISM! I booked AirAsia flight from Banglore to Chennai. They canclled just 3 days before and When I called the customer care for refund details at night 1AM, I was surprised with their responce. CC Executive told me " I am the only person working here Sir!", " I dont know how much we can give?", " I can not make someone to call you because we have no access to outbound call", " I cannot send mail, I dont have access", Shame on their process and commitment to customers.