[Resolved]  Air Asia — No refund even after several follow-ups

Address:

Bangalore, Karnataka

I'd like to introduce myself as the unfortunate passenger who has taken the wrong decision to book the ticket on Airasia.I have a booking which I need to get the refund. I have received the email on 11th November stating that the refund has been submitted to the bank. But, the amount has not been credited so far. I was chasing your customer care folks to get the transaction ID, with no luck. Every time, they just gave the robotic answer "They will check with backend team and I'll receive the email in 72 hours Here is the details of my booking. RE: Booking No. J6CW8Y Case Number : CAS[protected]HM2D4HRE: There is no meaning to escalate to their grievance redressal team Rodney; [protected]@AirAsia.com & Riaz, [protected]@AirAsia.com. They're not going to check the emails or respond to you no matter if you wait several months. They're not available over the phone. Both of their contact numbers landing to the same customer care executive. I'm just looking for someone to intervene to credit the refund. Nothing less and nothing more. Now, I'm aware that Airasia is very bad with the refund process. Being a frequent traveler, even, I got that experience. AirAsia gaves very false arguments. I got the followings from your customer care team. 1. Money refund will take 14 days. The bank is taking the time 2. The money has to come from Malaysia to India. I don't think that there is a foreign transaction involved. 3. Timeframe is depending upon bank. That's not correct. They will not take more than 3 days to process a payment in India. That's the banking rule. 4. You don't have any transaction ID and I need to simply go to the bank, ask if they receive anything from AirAsia. If you have submitted, it should be credited. If not, it will not. It has nothing to do with the banks. In simple words, let me know when (exact date) you can credit the amount to my bank.