Air Asia — No refund yet , its been 9 months since Airasia cancelled flight

I booked a flight in Airiasia - BookingNo: V7DWJA on February 17, 2022. Airasia cancelled the flight twice in March and I requested the refund on April 5, 2022. I logged a few cases as the system closes it everytime when we haven't heard anything from your team regarding the status of the refund.

It's more than 9 months now since I requested the refund and I haven't received it or even an update from Airasia on the refund status. I even visited air asia counter at aiport 3 times which is open only at odd hours and they say they are helpless and asked to send mail. There is no reply to mail reminders.