Air Asia — No response on committed refund due to covid 19 cancellation

Address:

Bangalore

Hi

I have received official confirmation on mail from air asia support team on credit refund or free move flight option for the cancellation due to covid 19. The confirmation was received almost more than a month now but still issue not resolved as neither did i receive credit refund in big member id or any confirmation on free move flight.
I have been writing several reminder mails but no response as i think air asia is not bothered anymore for their loyal customers.

My case no is[protected]