Air Asia — non-refunding of double deduction money

Address:

Kokrajhar, Assam, 783369

I booked a ticket bound to delhi from guwahati on 06.09.2018. Unfortunately there was double deduction from my account. Pnr is z1y7je. I should get refund of rs 11956.00.

When contacted airasia, they told me to send bank statement. I did everything and have been following up after every 3-4 days but all the time they are saying the same "framed sentenced" that "your case has been escalated and money will be refunded within 24 to 48 hours".

After all i assume that my money is lost. I think this is their extra business.

Now, it has passed 01 month already. Very bad experience with air asia.