Air Asia — Not given my refund as of this date

We had a cancelled flight with Air Asia sometime in December 2021 and requested a refund thru email. They gave us this case number[protected] by December 13, 2021 and saying it will take only 3 months to review and process the refund but it's been four (4) months now still there was no refund.
Everytime I follow-up the case number thru AVA Chat the answer will always be UNDER INVESTIGATION. My question is when would it be possible to get a refund? I hope the management will take appropriate action on this and get my refund soon.
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    +91 80 3300 8000
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    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
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