We had a cancelled flight with Air Asia sometime in December 2021 and requested a refund thru email. They gave us this case number[protected] by December 13, 2021 and saying it will take only 3 months to review and process the refund but it's been four (4) months now still there was no refund.
Everytime I follow-up the case number thru AVA Chat the answer will always be UNDER INVESTIGATION. My question is when would it be possible to get a refund? I hope the management will take appropriate action on this and get my refund soon. Was this information helpful? |
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