Air Asia — Not Refunding 4000 rupees

Address:

Bangalore, Karnataka

By mistake I booked flight (PNR:YJRE5E) on 18th of July instead of 15th of July. Therefore, I booked another flight with Airasia for 15th of july 2015 on the same root. In both the flights I paid Rs. 2000 per person extra for extra luggage i.e total Rs. 4000 extra. But, when I cancelled 18th July flight. AirAsia guys are not refunding me Rs.4000 extra amount which I paid for extra luggage. This is very bad and I am feeling cheated. I was fine with the cancellation charges i.e Rs.1700 per ticket. But, loosing extra 4000 is just too gross. Request you to kindly look into this matter carefully and revert the money. Also, I did not cancel this at last moment or neither did I book other flight from other company. Even in the new flight I paid Rs. 4000 extra for extra luggage for two tickets. Consider it as changing a flight. Total cost is around Rs.12, 000 . Out of this Rs.8, 000 is the cost of the Ticket and rest Rs.4000 I paid extra for extra luggage(which they are saying non-refundable). Even the cost of one ticket is less then this amount. This is nothing but cheating on the name of Policy.