Air Asia — Not Yet received Refund but air asia is telling that they refunded

Address:

Chennai, Tamil Nadu

When i was waiting for Refund, I called Air Asia to check the details, they told it has been already done on[protected]. Booking Id : H5ZZXB. So I asked them the Transaction Details and UTR Reference number for that transaction. Till now they haven't reverted me back when call or chat with them they are disconnecting in the middle of the conversation. Please help to get the refund. Complaint details : CAS[protected]F73KP7 CAS[protected]wLWGJ