Air Asia — Paid Extra for service not received

Address:

Bangalore, Karnataka

Date: 30/06/2015, PNR YKGLGE I wish to raise an extremely serious complaint on this issue as I have paid extra for a service which I have not received. I had pre assigned a seat by paying rs 100 which was not given to me at the airport. I wish to raise a complaint on the below points: I called to make a seat assignment as my mother in law has been unwell. I got assigned seat 18F which was a window seat and made a payment for 100 Rs.On boarding, my mother in law was given a completely different seat 25B, which was the middle seat. When she realized that she had been given a middle seat she asked for a change as we had already pre-booked a seat. She was asked for a proof of her seat assignment which she was not carrying. She had to travel in the middle seat 25B. The call centre representatives have not been able to resolve this issue so far despite calling multiple times.