Air Asia — pnr-jvdqws

My flights to bangkok from chennai to and fro has been cancelled by the airlines on 13th of march 2020 till now i have not received the refund for the cancellation.
I wrote mail to the booking agent as well as to the airlines but i did not receive any satisfactory reply from them.
It's been almost a month now kindly do me the needful.
I have attached the screenshot of the mail received from the airlines nodal officer thankyou