Air Asia — Racist

I travelled from Hyderabad to Bali through KL on 5 apr/ 6 Apr .Flight AK 68..PNR V8IS3A.(2 pax).
The check in counter staff was very rude and harassed us.
1.While currently there is no need for producing a Covid vaccination certificate the check-in agent insisted on producing a certificate .I was ready for it and produced it.However i found that other friends, we were a group and other pax were not asked to produce the same . When such a rule is not there how he forced us is not clear

2.. Due to an auto assignment of seats we were allotted seats at row 29 D&E. I requested a seat change .He bluntly refused saying that the flight was full. However after boarding i found that there were seats vacant and if the agent was a friendly man he would have changed our seats .

3. Two hours flight delay which was not handled professionally . Providing one water bottle is not the way to handle a delay. I for example am a diabetic and i carry just about the minimum food to manage . Absolutely lousy

4. I am Director in a Insurance broking firm and this was a exploratory visit to understand Air Asia as well as Bali as i intend to provide a Rewards Program for my clients

5. In KL there was no agent to guide the connecting pax on the delayed segment and support for aged persons and given the distance from arrival gate to the departure gate not a single bit of assistance .

6.My conclusion is that you are no longer Air Asia India hence the attitude . 2. The staff of Air Asia AK are racist in nature
But this kind of attitude will not be good for your Airline

Truly disappointed with he experience in Hyderabad and KL
A disappointed Pax

Ramprasad Narasimhan
Regional Director

Bharat Re Insurance Brokers Pvt.Ltd