Air Asia — reckless baggage handling at i5721 pnr krin6z sreekumar narayanan - losses rs.24500

Address:

560064

On 10, april 8.45pm del blr flight i checked in a bag with 15 years glennfiddich single malt whiskey. At counter after declaration, expected airline to put the fragile sticker and handle carefully. I have been transporting whiskey for own consumption regularly for the past 10 years all airlines same manner without such a disaster. Strangely after boarding a staff called me out for baggage identification on the aero-bridge and once again clarified if there is a bottle and liquid and i said affirmative. Then i asked curiously why this check, they said routine. After disembarking at bangalore, i got suspicious and examined the bag. To my horror bottle with casing was smashed to pieces and whiskey soiled all my expensive office wear. Informed the airline baggage gsa at bangalore and he took a snap. I raised an eform same midnight and uploaded all images of damages. Called customer care and explained. Now all my claims have been rejected outright and airline is not owning up any responsibility for reckless, insensitive handling of my baggage. Clearly there is more than that meets the eye and investigation is incomplete.