Air Asia — Refund against flight cancelled by air asia

Address:

C/O: Ajmendra Kumar Sahoo, Village-Jatia, Po-sarang, Dist-Dhenkanal, Odisha-759146

Dear team,

Good morning...

I want your support from you for complete refund against my pnr no.: r15mhp. Please look into the problems i have face due to flight cancellation by air asia without pre-intimation of boarding.
On 28.05.2020 i had booked in air asia flights from bhubaneswar (Flight no. I5 1563) to bangalore (Flight no. I5 1324) to goa via pnr r15mhp.
I have completed my entry check at bhubaneswar airport. After 6;00 pm air asia representative call me and intimated flight no. I5 1324 was cancelled. He hs not support me to board the flight.

I raise a query at air line staff. But did not get any support.in ava portal also they are not responding properly. They have not support me for any reschedule for next flights to goa. So i have bound to quite travel through air asia.

I request you kindly evaluate this issue and help me to get complete refund rs. 12 316 to my bank a/c for the booking made from bhubaneswar to goa. As the flights cancelled by air line.

Regards
Swatishree sahoo