Air Asia — Refund Issue

Address:	560050
Website:	airasia.com

Hi, One of the flights I had booked on AirAsia was rescheduled and hence I had requested for a refund (Airline PNR : LYRKSF). After about 5 to 6 email communication between us and between Oct 30, 2015 and Dec 15, 2015, I was told that that I have provided wrong info hence the refund is not processed. When I raised the issue again, I found out that AirAsia had submitted my name wrong and thereby my bank had rejected. yet all these days the executives coolly used to respond that the refund is already in my bank. i was made to wait long hours just be given wrong information; not to mention they don't even have a toll-free number and the calls were exorbitant. it has been more than a month and my money is still with them. I request you to kindly provide a solution to this.