Air Asia — Refund not made till now more than 30 days

Address:

New Delhi, Delhi, 110001

I was booking flight dated 26.01.2017 from goa to delhi. Booking date 28.11.2016 but due some reasons was not booked. I called air asia they said no transaction or booking is made but the debited the amount rs. 9573 from my account, and said to speak to my bank for this on 12.12.2016 my bank said that the amount was sent to the merchant then i called again the air asia for the same then they confirmed yes the booking was made and said that it is duplicate booking for which the cancelled my second booking and said that the amount will be refunded within 5 working days. But no refund was made later when i called them again they said it is under process and take 7 working days not 5 working days. Now the given time period is lapsed and now again they are saying it will take 7 more working days.
PNR NO. AFBZVP
DATE OF TRAVEL 26.01.2017
NAME- ANIKET SHRESTHA & ARPITA ASTHANA
AMOUNT TO BE REFUNDED -9434/-
please help in getting my money back as it is more than 20 days and due to this payment i m not able to make payment to other for which interest is accumulating on me.
I M SO HELPLESS.

Regards
Aniket Shrestha
[protected]