Air Asia — refund not processed

Hi,

This is regarding my air asia booking pnr# j38vyg. The flight had been cancelled by airasia due to the ongoing covid-19 situation. I had requested a refund amount to be credited directly into my bank account through the airasia website. I made the refund request on feb 28, 2020 but the request has not been processed yet.

I have sent them multiple emails regarding this but have not received any response from them yet. Could you please help me with the same.

Thanks and regards,
Saumya