Air Asia — Refund not received after repeated follow up

Hi,
My name is Anjali Awad, I had received Credit Note from AirAsia India after repeated followup with them for refund of flight cancelled.
After receiving Credit Note I followed up with them on how to reimburse credit note via email followups but there was no response.
Later I contacted call center on how to reimburse credit note, they sent me mail requesting my bank details and informed me that within 3-4 working days I will get refund. As requested I provided them details more than 15 working days but still I have not received my refund.

Request you to please help me in getting refund.

Regards
Anjali Awad