Air Asia — Refund not received beyond provided time period

The below mentioned is the message we received from Air Asia on 4th march as we cancelled flight from Bhubaneswar to mumbai, as Air Asia re routed the flight and it was not feasible for us to travel that way ..

“ refund request for PNR T64HJD has been successfully processed. The refund amount of Rs. 11400 will be credited to the source account within 5-7 days.

Please note the reference ID for your request: 00224019

Thank you for visiting us. It has been a pleasure serving you.

But its 25th March and till now we have not received any refund in the source account and neither there has been communication from Air Asia..

We would like Air Asia to deal this with priority.. even though it is not a big amount still its hard earned money.. we want the refund within next 5 days