Air Asia — refund of airport charges as per revised govt. rules

I had booked fights as per following details:

Booking no. — rwugmk booking date — 26 may 2017
Flight details — new delhi — bagdogra
No. Of guests — 4
Air asia big member id — [protected]
I understand that as per the recently amended director general of civil aviation ("dgca") guidelines, udf (User development fee) & aat (Airport arrival tax) for travel from/to igi airport (Delhi) has been revised and no longer applicable.
Your airline has not refunded the amount charged in the tickets.
Pl. Refund the amount by crediting to my account and confirm.

With best regards,
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Asia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    689
    Pending
    0
    Resolved
    48
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
    View all Air Asia contact information