Air Asia — Refund of cancelled ticket

I had booked a ticket from Pune to Jaipur ex Pune 25.04.21 but due to an emergency I had to take another ticket ex Pune 24.03.2021, as such I had to cancel my ticket for the 25.04 -- I applied for the cancellation and got a message from Air asia on the 29th March 2021 that the ticket has been cancelled and the amount of the refund will be credited to my account within 7 days however, it is a matter of regret that even till today this refund has not been credited to my account -- I have been submiiting messages to Ease my trip (through whom my ticket had been booked) but they are saying that the airlines has not yet refunded the amount to them