Air Asia — refund partly given by air asia

Address:

AirAsia India Limited, Kempegowda International Airport, Ground Floor, Alpha 3 building, Devanahalli, Bengaluru, Karnataka – 560300, Bangalore, Karnataka, 560300

Sir,

I had lodged a complaint in the air asia, the complaint no. Being[protected] and subject : extreme torture meted out by air asia staff at the kuala lumpur airport.

After many correspondences with air asia, they finally mailed me on july 17, 2019, that they will refund me 780 myr (Malaysian ringit) apprx. 14000/-. As under.

""hi mr. Sougata ghosh,

Thank you for reaching out to us and apologies for the inconvenience cause.

To help you with your situation, we will refund you back the change fee cost that you have paid myr 780.

For future reference, a gap between 3 to 4 hours is needed if you have two separates booking for your flight to ensure your connectivity between flights. As per checking, we notice your original gap between booking t1ll5x and dt6lrg is less than 3 hours. Hence, when the flight for t1ll5x was affected with the flight retime, it makes you unable to catch your connecting booking dt6lrg. Moreover, the flight for booking dt6lrg is an international flight whereby you will need to complete all the security and immigration checking before board the flight, which needs more time.

We would like to take this opportunity to apologize on your unpleasant experienced on that day. Should you require further help, do not hesitate to contact us.

Regards,
Meri
Customer happiness
Airasia

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However, for nearly 2 months they didn't refund me the amount. After much coaxing and writing, they have finally refunded me rs. 6130.23 on 7th sep 2019 (By bulk posting [protected] 180519 airasia-ec-moto-ec/red). Thus they have refunded me part of the amount and writing to them evokes no response whatsoever.