Air Asia — Refund ticket money

Dear sir
I am a passanger of AirAsia.Today had a 3 ticket from mumbai to ranchi .my mother have a cancer I truly told but passanger are walking without whealchair at a time started asking for blood reports or Wrote from doctor to bring fit for flyte two options were given, both of which were impossible. and finally leave a flyte. the airasia staff was treating like that we have come after committing some crime .refund my ticket money. Flyte no - I5-631 PNR no - ATQY5V (Mumbai to Ranchi)
Your customer
Awdhesh kumar suman