Air Asia — refundhhvjvc

His mail in regards to refund of my amount of booking from air asia from delhi to bali. As flight got cancelled due to volcanic eruption in bali.

Here are the flight details.

Delhi to bali:
Pnr: hhvjvc

Bali to delhi:
Pnr: vpc1va

They provided my the credit-shell in air asia account, but i need my money in my account, as cancellation is not my mistake and not done from my end.
But the customer care executive is saying, i am not able to get my money back, they told me you need to fly from air asia anyhow, other wise money is going to waste, this is hard cash money which i paid.
According to me this is also an example of fraud.
Please look in to this issue.