Air Asia — Unable to modify my flight schedule

Address:

Chennai, Tamil Nadu, 600118

This regarding booking ref: BCUHTL, booking air asia, as per booking my husband travel To malaysia from chennai on 08/03/2017 and leave malaysia from 10/03/2017. On 7/03/2017 nighrt around 9 o' clk he vomited three times, so immediately we went to the nearest clinic, doctor examined and said that he got food poision and he suggested that better to take drips and advised my husband take two days not to take outside food, my husband not feeling well on 8/03/2017 so he unable to travel as per scheduled date, I tried to cancel the ticket i tried customer care center also but no use!!! I couldn't do anything using manage booking option, its been loss of money for me! That day i was very much frustrated!!!