Air Asia — unethical behaviour

Address:

682607

Hi team,
I am anitha thresiamma,
I explicit my dismal experience of journey in air asia kuala lumpur – kochi on nov 28, 2018 pnr– ytr16n.
I had reserved the flight from melbourne to kochi the first part of the journey from australia to kuala lumpur was thwarted to check in on time for the connecting flight from kuala lumpur to kochi. I reached almost 15-20 minutes prior to the scheduled departure but the gates were closed.
They have insisted me to purchase new tickets for the second leg of travel.
There were about 10 people including who went through the same issue, it’s surprising that there were few people boarding for kuala lumpur as well they couldn’t do the check in on time so you can imagine how crowded it was at the check in desk.
I have booked a flight from kuala lumpur to tiruchirapalli as that’s the only flight available. I was not provided any accommodation even though the journey was next day, i spent whole night on floor and chairs.
Tiruchirapalli is about 11 hours train journey from where my final destination (Kochi).
Finally, tussled and toiled amid of poor behave of staffs, incurred money loss and time.in spite of, i humbly request you to either repayment or compensation from reputed responding authority.
Below are the flight details in short:
The initial flight
Flight –d7215
Melbourne to kuala lumpur
Time -10:35
Date: 28 nov 2018

The flight that i couldn’t board
Flight-ak35
Kuala lumpur to kochi
Time: 18:30
Date: 28 nov 2018

The flight that i booked again
Flight –ak25
Kuala lumpur to tiruchirapalli
Time -9:48
Date: 29 nov 2018

Your response would be highly appreciated.