Claimed

Air India Customer Care Contacts

1
Updated: Apr 21, 2025
Complaints
3170
Resolved
295
Unresolved
2875
Complaints
Air India
Customer Service Contacts

Air India Phone Numbers

Toll free
1800 180 1407
213
163
1800 223 7776
27
31
1800 625 6424
16
20
Phone
+91 11 2462 4075
57
44
+91 22 2581 8515
13
18
+91 11 2462 4074
10
11

View more phone numbers

Mobile
+91 84 4304 4488
76
69
+91 84 4304 4499
12
17
+91 85 8396 8001
12
18

Air India Website

Air India Head Office Address

Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India
400021

Air India Social Media

Air India
Air India
Air India

Air India Working Hours

Monday 12:00 am - 12:00 am
Tuesday 12:00 am - 12:00 am
Wednesday 12:00 am - 12:00 am
Tuesday 12:00 am - 12:00 am
Friday 12:00 am - 12:00 am
Saturday 12:00 am - 12:00 am
Sunday 12:00 am - 12:00 am

Air India Company Representatives

Air India Overview

Latest complaint Air India Delivered Baggage Soaked in Human Waste Unacceptable Negligence has been filed on 21/04/2025. Latest Resolved Mentally harassment was resolved Dec 2, 2023. Air India ranks as the #5 most complained about among Airlines.

Disclaimer

Consumercomplaints.in is not affiliated, associated, maintained, authorized, sponsored, endorsed by, or in any way officially connected with Air India. We suggest contacting the company directly to resolve your complaints, and you can find the company's contact details above.

Consumercomplaints.in is an independent website that was launched in 2004 with the purpose to create a platform for customers to voice their issues and concern publicly, without the fear of being ignored. It is our core desire to make it easier for both customers and companies to connect to each other.

Leave your complaints, comments, reviews and experiences regarding on our website and work with their customer service team to find a resolution.

Recent Air India reviews & complaints(3170)

A
adityadmehta789
Apr 21, 2025
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Air India — Air India Delivered Baggage Soaked in Human Waste Unacceptable Negligence

I recently traveled from Hong Kong to Mumbai via Air India flights AI 315 and AI 2933. Upon collecting my luggage, I was horrified to find one of my bags (Tag No: 862806) completely drenched in what appeared to be human waste. The stench was unbearable, and all contents inside were destroyed.​

This incident is not just a case of damaged baggage; it reflects a severe lapse in hygiene and safety protocols. Such negligence is...
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debjani_barman
Feb 28, 2025
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Air India — Inhumane treatment of infant on Air India flight

I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...
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Mohitbhardwaj1990
from Pune, Maharashtra
Feb 27, 2025
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Air India Limited — air ticket refund not given (172425 inr) almost 50 days over

Address: Pune
Website: www.airindia.com

Air India has not issued a refund for three bookings that were canceled approximately 50 days ago. Despite multiple emails and over 30 calls to customer service, I am repeatedly told that the refund has been processed. However, I have not received it yet, and they are unwilling to provide transaction details. I have also shared my bank account statement for the same account used for booking, but they have stopped responding. Please assist...
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