Air India Complaints & Reviews

I had a confirmed booking from Hyderabad to Toronto (HYD → DEL → YYZ) via Air India. My HYD to DEL flight (scheduled at 8:00 PM) got delayed by 2.5 hours due to pilot issues, and landed at Delhi around 1:15 AM (supposed to reach at 10:30pm), 2.5 hours late plus an additional 10 - 15 minutes late due to air traffic.

Despite this, Air India closed the international boarding (DEL to YYZ) way earlier than expected. Even though the halt was supposed to be 3 hours, they stranded several connecting passengers, including me, without any prior notice or proper assistance.

What did they offer? Chaos. The earliest passengers were rerouted via Paris, and I was tossed into a nightmare route:
DEL → Vancouver → Toronto
That’s two transits, unnecessary stops, and over 5 hours of added delay. I never signed up for this.

No compensation, no responsibility, no proper communication — just blank stares and apologies. This airline seriously lacks professionalism, coordination, and basic customer care.

I’ll never fly Air India again and I strongly advise others to avoid them unless you’re prepared to gamble with your time, money, and sanity.

Sir,
I Booked a ticket, for my Grandson from my own Funds, of your airline for Flight AI -117 with PNR No. MJ48DU from Amritsar to Birmingham which was scheduled for 27 Jan 2025 Ticket No was 098-[protected] in the name of Rupesh Kumar Kapoor . Amount paid from my account was Rs 56076 and the ticket was confirmed on with seat no. 27 B. My grandson was having a Valid passport, Valid study Visa o[censored]K Embassy and a valid ticket. He was...

Dear MMT Team,

I am persuing for refucd of following flight cancelation. Kindly process the same and confirm

Regards
Vikas Nijhawan
[protected]

From: "vikas nijhawan"[protected]@rediffmail.com
Sent:Tue, 27 May 2025 08:48:33 +0530
To: [protected]@gommt.com
Subject: Re: Reg: Case #[protected] Flight Disruption : Others [ thread:2FkjVC-dJ6eP1T3Z0Dc7BgA:...

The Nodel Officer, Customer Care, Air India.
Reported for check in at the CIAL for the flight No. AI0692 from cochin to Mumbai leaving at 12 clock on 11.6.2025. We were denied check in as wheel chairs were not available in spite of our advance intimation. The refusal was against the protocol, and totally against the supreme court orders that wheel chairs cannot be denied to senior citizens, if requested for. I am 77 years old retired...

Missing of diamond necklace and earrings during travelling from chandigarh to indore
I hereby request that, i major manpreet singh randhawa had travelled along with my wife guntash kaur in air india flight from chandigarh to indore via delhi in ai 2403 and ai 803.
On reaching indore my wife noticed that a diamond necklace and earrings are missing from the suitcase. The cost of the set is rs 2, 60, 213.9/-
I hereby request...

I recently traveled from Hong Kong to Mumbai via Air India flights AI 315 and AI 2933. Upon collecting my luggage, I was horrified to find one of my bags (Tag No: 862806) completely drenched in what appeared to be human waste. The stench was unbearable, and all contents inside were destroyed.​

This incident is not just a case of damaged baggage; it reflects a severe lapse in hygiene and safety protocols. Such negligence is inexcusable and poses serious health risks.​

I urge Air India to take immediate responsibility for this appalling incident.

I had booked two way flight from Mumbai-Dubai and Dubai-Mumbai and flown Mumbai-Dubai but had to cancel Dubai-Mumbai by calling Air |ndia customer care due to some urgent work. 22nd March 2025 i had cancelled the flight.
Flight Date was: 23rd March 2025
The executive told me from customer care that you will get refund of 26000 plus points and 4599/- money refund within 7days. Its been more than 25 days now and i have been chasing...

I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...

Air India has not issued a refund for three bookings that were canceled approximately 50 days ago. Despite multiple emails and over 30 calls to customer service, I am repeatedly told that the refund has been processed. However, I have not received it yet, and they are unwilling to provide transaction details. I have also shared my bank account statement for the same account used for booking, but they have stopped responding. Please assist...

I got migrated from Vistara in Nov'24. I am unable to login into my Air India Maharaja account for 'almost a month now'. Inspite of giving correct credentials, clearing cache, clearing browser history, trying logging on different devices, I am still on the SIGN ON page. I have shared the video several times as requested by their Customer care team. I have raised this login issue thru several cases ids[protected], 16686968, 16992746, 17244322,...

Getting calls from Air India regarding jobs related data entry and field staff and have to pay Rs 1399 for registration.

Date: 24th Jan, 2025
Name: Aakansha Verma
Number: [protected]...

Complaint in relation to Flights AI 282 Colombo to Delhi 23/9/24 Paid Seating 9 A & B AUD $ 60.20
Complaint in relation to Flight AI 302 Delhi to Sydney 23/9/24 Paid seating 11 H & J AUD $ 120.40.

Online check in confirmation email confirmed our flights and seat allocation as per our booking.

Checking officer at Columbo allocated us other seats for Columbo and Delhi Flights despite having our Air India booking tickets provided to him. On query he referred is to Mr J A Jayswickrama who initially told us he's fix it- than after speaking to someone on the phone told us we were too old! We are middle aged couple not old or infirmed in any way, much older and infirmed Indian people struggling to get out of their seats sat in other exit row seats. Thats a major safety issue in itself as they would not be able to assist in an emergency!
Allocating us 6A&B and 16 H&J . When we said that we were not happy with that he shrugged and told us to go away.

Fellow travelling companions sat in our 9A&B seats from Colombo!

On boarding in Delhi, we advised flight attendant that we had paid for the exit row seats as seat 11 J was vacant, other people sat in the other 2 seats and advised that they also had paid for those seats! The flight attendant did not offer the vacant seat to us (we had our booking conformation available) and gave it to a man who requested it!

Staff conduct is rude, discrimatory and unacceptable. I believe that we are owed a formal apology from Air India and a full refund for all 4 exit row seats I paid for.

I booked a return ticket with Air India from Toronto to Delhi and booked a bassinet seat for me and my infant baby with a nearby seat for my wife. The airlines changed my seat without any notifications to a seat which was completely away from my wife's seat and for the return journey removed me from my seat. The reason provided by airlines was that the aircraft was changed. But if the aircraft was changed, they should have kept the seats...

I booked a flight using my credit card for a friend coming on a group trip. We all had the same dates from 21 Aug to 11 Sept return airfare from New Zealand to Delhi. HOWEVER, the webpage to fill in credit card details does not ALSO SHOW FLIGHTS, so you cannot confirm they are correct. That webpage only asks for credit card info and to confirm those details. When u click 'confirm' for the details, the payment is taken and only afterwards you can see the flights booked. Mine were immediately wrong, out by a month (21 July to 11 Aug) and so for a dyslexic person this needs to be checked before being charged. I immediately opened a case file, and instead of 24hrs it took DAYS for anyone to respond. I even called that same day, a cost to me because there's no office in NZ, and they said it's free to change once but there's a penalty??! There was no fare difference, the flights were available, but they refused to do anything but charge me 240nzd (+12000INR) to change to the dates I actually wanted/needed. Terrible service, and no explanation. Not even a way to complain, so I am here. Booking reference: WEBZSP (Roger Kenneth Holding, passenger).

I have booked my flight from new delhi to washignton iad in june 2023 . In december 2023 i have changed the dates of flight to june 2024 and in may 2024 i have cancelled the flight. As per air india i provided them all the necessary details about account details and everything still they are not giving my refund back .
E ticket no. [protected]
pnr : wgb6or
case id : 06351141, 07955125
refund amount : $1500

I am reaching out to you on behalf of my husband, Gaurav Kwatra, and my mother-in-law, Sunita Kwatra who are in Kochi for my mother-in-law’s medical treatment.

On 14 June 2024, they were scheduled to fly with Air India from New Delhi to Kochi (PNR 5CGKVN). The purpose of their trip was my mother-in-law's medical treatment.

Due to my mother-in-law's osteoporosis and her tendency to fall while walking, she required...

Dear Sirs,

I unfortunately had an awful experience traveling with Air India recently. I was due to fly from Mumbai to Heathrow on 29th May 2024 however that flight was initally delayed by 3 hours and then cancelled.

No one ever bother to many any clear announcements and given we were due to fly out at 2pm we didn’t actually get to a hotel till 12am. All that time was spent in the airport all because we were simply ignored and not informed about what was happening. Once the hotel was agreed, a further wait for up to 3 hours outside the airport as they only put on 2 coaches for 300+ passengers. No queuing or organisation at all.

All requests for compensation have been rejected by Air India

We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same.

My wife is standing in airport since 3 hours now.

I had booked a ticket to travel from Bombay to Leh on 27th of April via Paytm with the booking ID: [protected]. The flight was scheduled to take off on 11th May at 12.40 AM. However, even after reaching the airport at 10PM on the 10th of May, I was not allowed to board the aircraft at the baggage checkin counter. The staff at the Bombay airport informed me that they could not find the details of the flight listed on my ticket. I was later...

Dear Sir my booking reference is TQ6U6V. I had reached out to customer care for the correction of the gender of my wife on her ticket to read as Mrs Neera Channan instead of Mr Neera Channan. As we are traveling on 26 May 24 by AI 127, I hope we are not harassed at the airport. Kindly help resolve this issue.
Kind regards
Lt Col Manoj K Channan, Retd
[protected]
[protected]@gmail.com