Air India
Air India Ltd.
Customer satisfaction rating: 11%
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2323
COMPLAINTS
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Air India Customer Care

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Address
Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1800 625 6424  [Canada]
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Phone:
Phone:
+91 11 2462 4075  [Helpdesk]
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+91 11 2462 4074  [Helpdesk]
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Mobile:
Mobile:
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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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11%
Complaints
2323
Pending
0
Resolved
264
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Air India Complaints & Reviews

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Dear Sir / Madam,

I am writing to you to raise an issue against AIRINDIA

My name is Jhony Laltenpuia,...
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I was booking ticket from lucknow to mumbai for 28 october 2021, my money got deducted but no pnr generated....
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I had a trip from Jodhpur to Mumbai scheduled on 01 June 2021 via Air India Flight AI646. The flight got cancelled that day...
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We had booked 4 tickets from sydney to delhi and back by AI 301 and AI302. PNR Y6HW3 AND Y6HW4. Flights cancelled due to Covid19....
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My flight has been cancelled without any intimation. My journey date is 04.11.2021. I want to preschedule my journey to 03.11.2021 in flight AI-766 from Chennai to Kolkata without paying any extras.
Oct 23, 2021

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    I am writing to you to raise an issue about: Flights

    The issue that I have experienced was: Namaste
    My...
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    My wife and son were scheduled to fly to USA for an important examination for my son. The flight was to leave on June br...
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    I book a ticket on 14th july 2021. Date of journey was 06th August. But it was connecting flight.
    Rajkot to Mumbai and Mumbai to Varansi.

    But I received a mail before 2 days that my Rajkot to Mumbai flight time schedule got changed and it disturbed the connection so i requested to cancel it. It got canceled. But Since that time I am waiting for my refund.

    I registered a feedback request also but nothing happened till today. Whenever I call they put me on hold till 30 to 45 minutes.
    Few details are as follows-

    Ticket no[protected]
    Date of Journey- 06th August 2021
    Flight no - AI 602 and AI 695
    From Rajkot to Mumbai and Mumbai to Varansi
    Feedback reference number is WB-DRAJ[protected] registered on 14th September 2021 ) Please do needful.
    Oct 20, 2021

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      Our flight number is Al839 from Delhi to Hyderabad on 18/10/2021 at departure time 9.25 pm with pnr number HGWT9 with E-ticket...
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      I Cancelled An Air India Ticket Within 24 Hours Of Booking And As Per Their Official Guidelines, I Am Eligible For Full Refund. Its Been More Than A Month And I Have Not Received Money In My Account. They Keep Telling Me That Refund Is Processed And Ask Me To Contact The Bank, But They Don’t Give Any Transaction Number To Contact With Bank.
      Also, Looking At Multiple People Complaining Here, It Seems Like Even With The Transaction Number, People Are Not Able To Track Their Money And Some Of Them Are Waiting For Their Money From As Long As 1 Year.
      Air India Please Refund Back The Money, As Its Not A Small Amount And Some O[censored]s Have To Book New Tickets And Need Money For That Too.
      My Ticket Number Is :[protected]
      Oct 18, 2021

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        Passenger - karri Kiran Keerthi
        Ticket number[protected]
        Hyderabad to Milan
        Oct 18, 2021

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          Hello Air India,

          Could you please let me know what is the reason for not refunding for tickets which had been cancelled in May 2020. I paid around Rs 240000 for two single side tickets from Mumbai to London and still waiting for the refund from may 2020.

          1) E-Ticket number (13 digits) :[protected]
          Traveler Last and First Name : Chathukutty Rajani, Syam
          Flight Number : AI 131
          Date of Travel : 23 May 2020

          2) E-Ticket number (13 digits) :[protected]
          Traveler Last and First Name : Koodali Thazhathu Veettil, Smitha
          Flight Number : AI 131
          Date of Travel : 23 May 2020

          Please let me know.
          Oct 18, 2021

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            Hello

            I’m a passenger who booked a flight with AirIndia. My flight was cancelled by Air India and was promised a refund of full amount. Kindly seeking the refund to be processed as soon as possible, as it’s been more than a year since cancellation.

            We got in touch with CheapOair, who advised us that we must be in touch with AirIndia to issue the refund.

            We waited for 2 billing cycles. Please issue us the refund to our original payment method, knowing we are all in a financial crisis.

            Please see the attached documents for your reference.

            E ticket number:[protected]
            Booking number: 67597453
            Oct 17, 2021

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              Dear Sir / Madam,

              I am writing to you to raise an issue about: Airline Tickets and Fares

              The...
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              Booked ticket on[protected] at 9.15 pm from mumbai to rajkot for a journey date[protected].

              Money deducted from hdfc bank account through net banking.

              No confirmation (by mail or message) received yet.

              Want to know the status of booking.

              E mail id - [protected]@gmail.Com

              mobile - [protected]
              Oct 15, 2021

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                The issue that I have experienced was: I booked my tickets for andaman trip from amritsar to and fro online .the pnr of these...
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                Refund for my cancelled flight with booking is NF[protected] has not been received even after an year of cancellation
                Oct 14, 2021

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                  I am writing this complaint on the behalf of inconvenience faced by Air India airlines. I booked my flight from Chandigarh...
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                  Hi Air India Team,

                  I have not received my refund on a ticket from April 2020 (del-sfo) until now. What is a way to expedite this process? Complained several times by calling in as well. Please help at the earliest.

                  Case number: 09112229

                  Thanks,
                  Neena Madan
                  Oct 14, 2021

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