Air India Customer Care
Air India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
1141
COMPLAINTS

Air India Customer Care

Air India Ltd.

TwitterFacebookLinkedIn
Address
Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
103
down
47
up
12
down
9
1800 625 6424  [Canada]
up
3
down
8

Phone:
Phone:
+91 11 2462 4075  [Helpdesk]
up
23
down
12
+91 11 2462 4074  [Helpdesk]
up
3
down
4
up
1
down
2
up
0
down
5

Mobile:
Mobile:
up
24
down
17

Customer satisfaction rating
1%
Complaints
1141
Pending
0
Resolved
15
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Air India related photos (200)

Complaints with pictures are more trusted and informative    View all

Air India Complaints & Reviews

Sort by:

Air India — I am complaining against a staff in shirdi airport

 Nalini Prasad on Apr 21, 2019
An officer at the Shirdi airport was very arrogant and there was a little bit of delay in getting to the airport and the boarding was not completed and she was on the phone and did not respond to our request.. The list was not closed and we had requested for more than 45 min.. The flight had not arrived. But she refused saying she has closed the chart.. The other officer's also were requesting her from spicejet .. She did not yield and we suffered such loss about time and money.. Requesting for action against savitha Patel.. She is the only lady officer in Shirdi airport...
Complaint comments  Read comments Complaint category Airlines

Air India — refund not processed [Resolved]

 ku1d33p on Apr 16, 2019
Hi Team,

I'VE NOT RECEIVED THE FULL REFUND AS PROMISED AIR INDIA. UPON CHECKING THE BANK STATEMENT I SEE THEY REFUNDED THE AMOUNT WITH PENALITY AND I RECEIVED ONLY 531 INR ON 26/03/2019.

I WAS PROMISED BY AIR INDIGO AGENTS TWICE THAT I WILL GET FULL REFUND WITH NIL PENALITY SINCE MY TRAVEL WAS NOT COMPLETED DUE TO SERVICE ( INDIAN AIR FORCE ) exigencies/high alert.

On April 9th, I've spoken with one their colleagues named Sudeep over the phone call. He requested to share the details again of my booking to look into this further.

TICKET...
Complaint comments  Read comments Complaint category Airlines

Air India — incomplete refund.

 Andyj0413 on Apr 15, 2019
In reference to my flight from vienna to bangalore via delhi. Reference number - j43mn on april 17 (Ai154 vie-del) april 18 (Ai502 del-blr). Passenger names: andrea joseph e-ticket[protected], samyukta rajkumar e-ticket[protected].
Last 4 digits of debit card used: 0372. Mobile number - [protected].
Cancellation done well in advance 20 days before starting the journey as my visa was denied on flimsy reasons by the authorities,. Hence the cancellation was beyond my control. The total amount rs 45509.91 indian rupees. (580 euros). I got only rs 13, 851/-
Being a student...
Complaint comments  Read comments Complaint category Airlines

Air India — denied boarding pass

 lovesangdoma on Apr 14, 2019
On 13th april, 2019 i was travelling from chandigarh airport to kushok bakula rinpoche airport, leh ladakh by flight no ai 458, with my mother and two other friends. After the baggage check in, they said my luggage was 10 kg more than the actual one. So me and one of my friend went outside to return the extra stuff to my brother who was waiting there. After we come back they did the baggage checking again and said it is fine now, but did not provide the boarding pass. And told us to stand in a queue again which was way too long. Air india staff intentionally did it and made us miss the flight and...
Complaint comments  Read comments Complaint category Airlines

Air India — baggage damage

 srikanth chinthala on Apr 10, 2019
I am vinay kumar kottapalli, i was travelled from mumbai to hyderabad ai 050 on 18 march 2019 with baggage tag # ai977791 / [protected].

My check in luggage bag (56*45*25cm) has damaged in transit, i have already reported this issue to the concern person at the time of arrival and drafted a first mail on 19th march 2019 to lostfound. [email protected] and there was no response send a remainder mails on 22nd march 2019 and 10 april 2019.
Still there is no response from them i request you to look into and do the needful....
Complaint comments  Read comments [1]Complaint category Airlines

Air India — financial loss and mental stress due to wrong information provided

 meghabane on Apr 7, 2019
Our family of 3 had a flight from mumbai to bgdogra with a stopover and change of flight via delhi. The flight from mumbai got cancelled (Ai0348 on 7th april 2019) after a delay of 2 hours and as a result we missed the connecting flight to bagdogra (Ai0879). We were then shifted to a new flight to delhi.
We checked multiple times with their staff about another connecting flight from bagdogra as we had to reach there on the same day to continue our trip to bhutan from there (All hotel and trip bookings were made accordingly). They assured us that everything will be taken care of and that a...
Complaint comments  Read comments Complaint category Airlines

Air India — refund not issued

 abhiram K B on Apr 5, 2019
My flight from rome to dlehi was delayed by 6 hours but i have not received any communication from the airlines regarding the refund, nor have they sent any update on the process. I have contacted the company through both customer care as well as by email and directly in their office but no source was helpful in giving me the required information. Irresponsible!!...
Complaint comments  Read comments Complaint category Airlines

Air India — misconduct of airlines staff on 5.419

 Khusbhu Shrivastava on Apr 5, 2019
I was standing in a line at for about 45 minutes at h counter of indira gandhi international airport on 5.4.19. I noticed after 30 minutes of standing the line, the counter staff has started ticketing for passengers from other counter when i objected it he informed this counter is exclusive for some tour group. When i said than you would have announced it or might have displayed this information. The staff of air india started soughting on me. And said we work like this only and you can complain where ever you want.
I have been made standing on the line after displacing from some other lines...
Complaint comments  Read comments Complaint category Airlines

Air India — ticket not booking, money deducted from account

 Lentils on Apr 3, 2019
This is regarding booking of air ticket in airindia website today,[protected].
The ticket (Multi city) was booked for delhi to kozhikode and the payment was made through upi (Bhim) app. An amount of rs. 4020/- was deducted from my bank account. The ticket was not booked and an error message was reported by the website.
The amount of rs. 4020/- was not returned by air india for the un-booked ticket.
Name of the passenger: kriti mantri
Phone no: mobile: [protected]
E-mail: infigo. [email protected].com
Payment made from : upi (Bhim) app
Transaction reference...
Complaint comments  Read comments Complaint category Airlines

Air India — job

 Renu patan on Apr 3, 2019
My name is rehena i had received a message from [email protected] Quikr.com named bhartandu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, id proof, educational certificates and updated resume on whatsapp number +91 [protected], when i chatted to this number he replied me my job post ticketing in vijayawada terminal 1, and my joining date is april 10 of 2019. There was no interview, direct joining only. Then airindia application fee @₹1550 pay till tomorrow by online to qr code he sent that. Then he told me evening...
Complaint comments  Read comments Complaint category Airlines

Air India — cancellation of my flight and no response from air india

 stzaidi on Apr 2, 2019
We have booked 9 flight from hyderabad to najaf and return, however received the information that this flight is cancelled... There is no response from air india call centres... Have written mails to all available mail-ids on air india website however yet to recieve any response from them..... Visited hyderabad air india office, but the reponse was "we cant do anything pls speak to call centre team or write a mail"... Air india please respond to our complaint.....
Complaint comments  Read comments Complaint category Airlines

Air India — flight fare deducted twice

 divi swag on Apr 2, 2019
With reference to the trip id.[protected] booked on 30th March 2019 at 9:14 pm for flight from AJL to CCU(AI714), the amount being rs. 4853 was deducted twice from our SBI account (debit card ending with 2540).. The ticket no. are[protected] and[protected].. PNR- ZEMBF

The transaction id is Txn#[protected] and Txn#[protected]...

Could u please look into this matter? I would be highly obliged if the amount that was deducted twice foe the same ticket could be refunded.. Happyeasygo id- [email protected]
Complaint comments  Read comments Complaint category Airlines

Air India — refund not provided

 vishalgossain on Mar 31, 2019
My name is Vishal. I am complaining about two tickets:

1. My wife, Ritu Khandelwal, was going to travel from Kolkata to Delhi by Air India (Reference: Y9YPP) on 13th March 2019.

2. I, Vishal Gossain, was going to travel from Delhi to Bengaluru by Air India (Reference: JWWK0) on 05th March 2019.

Myself, my wife and my five year old son live in Toronto, and were planning to visit India (Delhi) by flying out on 28th Feb by Air Canada flight 42 from Toronto to Delhi. Subsequently, we were planning to visit relatives in Bengaluru and Kolkata. Our Air Canada...
Complaint comments  Read comments Complaint category Airlines

Air India — staff

 vilas817 on Mar 31, 2019
I was coming back from Del India flight No AI 127 on March29th.
flight was full. Air India crewmembers put the sign on one washroom Default. When I ask one of flight attendant said some thing broken Then I noticed all staff using same wash room and I heard noise for flushing .people was waiting on line for two hours to use washroom and tired to stand on line finale I told one of crew member you should not lie to customers wash room is default. I know washroom is working then she wasrudhly arguing with me your responsilabities to keep clean washroom question was they ling to customers .Then...
Complaint comments  Read comments Complaint category Airlines

Air India — refund of air ticket on cancellation

 Sumit$90 on Mar 29, 2019
I booked my ticket of air india in economy class on date of 2 march 2019 due to some reason i cancelled my ticket of air india pnr no is yc6h0 on the date 2 march 2019 and i sent a email to air india website but after 1 month i could not get my refund my flight was schedule on 2 march 2019 and air india customer care also not pick up the call. I cancel my ticket 5 hour ago from departure time. Air india say refund will get to you 7 working days i am posted also a photo of my ticket which have all data of my flight i request take some action against air india so that my refund back to me earler and...
Complaint comments  Read comments Complaint category Airlines

Air India — complaint regarding the meal offered

 K Sonia on Mar 26, 2019
The meal served by air india to its passengers is the worst. They've been serving the same ugly mayo sandwich for years now and the same packed juice with almost more than 70 percent of sugar in it which is a poison for a person who is diabetic, even if they are serving something, they should se that wether it is convenient for everybody or not. I request u guys to look into it and take some action regarding this matter.
Thank you......
Complaint comments  Read comments Complaint category Airlines

Air India — flight delay

 uripeskin on Mar 25, 2019
I am writing you concerning a return-trip flight from new delhi
To tel aviv, israel, me and my wife made on march 7 2019.
Etickets:
Peskin uri[protected]
Peskin-aviel hana[protected]
Travel demands have made me a frequent traveler of many years (My advantage member number in american airlines is 3k77cd0).
It is the first time i travel air india, and i found your service to be fair.
But on the flight mentioned you failed to return me home on time.
Here is what happened on march 7:
Me and my wife were notified that the flight...
Complaint comments  Read comments Complaint category Airlines

Air India — ticket not booked - refund to be initiated

 yerredla rajesh reddy on Mar 24, 2019
Hi team,

I have tried to book a ticket with the reference pnr: h3tfb.

When i contact your customer care they have confirmed that ticket not booked and given the above said pnr number fo reference.

Below are the reference numbers related to failed ticket transaction.

Bank reference#[protected]

Below is the message received while booking.

Update: inr 11, 565.00 debited from a/c xx9494 on 22-mar-19. Info: upi-0103sl00ipay-billdeskpg. [email protected][protected]collect-pay-request.

Kindly check...
Complaint comments  Read comments Complaint category Airlines

Air India — international flight delay by 8 hours

 Mittal_Udit on Mar 23, 2019
Hi,

This is to bring ai team inefficiency in notice.

I am an international traveler with to-n-fro flight from us to india.

Ai flight #: ai 102
Source: us
Destination: delhi
Flight delayed by: 4.30 hrs
Impact: payed money out-of-pocket to reschedule my connecting flights

Ai flight #: ai101
Source: delhi
Destination: us
Impact: need to pay again to reschedule my connecting flights.

I am wondering, who i need to reach for reimbursement.
I am also planning to write an...
Complaint comments  Read comments Complaint category Airlines

Air India — checked in luggage not received

 JAI D SINGH on Mar 23, 2019
Dear sir,
My name is jai dev singh. My ff no for air india is[protected].
I travelled from kolkata to hyderabad on 21 mar 19 by ai 526.
My checked in baggage i. E. One red colour vip suit case did not reach hyderabad. Ai counter at hyderabad told me that it has erroneously gone to agartala.
I have come at hyderabad for very important mission. My uniforms, important documents and other stuff are urgently needed.
Ai counter person gave carrier tag number as ai 181974 on the complaint.
Please help me on emergent basis. My mobile no is [protected].
Treat...
Complaint comments  Read comments [1]Complaint category Airlines

Recently Discussed

5 days ago
Air India
complaints against airindia jobs
10 days ago
Air India
baggage damage
14 days ago
Air India
financial loss and mental stress due to wrong information provided
19 days ago
Air India
cancellation of my flight and no response from air india
24 days ago
Air India
checked in luggage not received

Featured Complaints