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Air India Complaints & Reviews

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Updated: Apr 21, 2025

Complaints 3170

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air India reviews & complaints(3170)

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I recently traveled from Hong Kong to Mumbai via Air India flights AI 315 and AI 2933. Upon collecting my luggage, I was horrified to find one of my bags (Tag No: 862806) completely drenched in what appeared to be human waste. The stench was unbearable, and all contents inside were destroyed.

This incident is not just a case of damaged baggage; it reflects a severe lapse in hygiene and safety protocols. Such negligence is...

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I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...

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Address: Pune

Website: www.airindia.com

Air India has not issued a refund for three bookings that were canceled approximately 50 days ago. Despite multiple emails and over 30 calls to customer service, I am repeatedly told that the refund has been processed. However, I have not received it yet, and they are unwilling to provide transaction details. I have also shared my bank account statement for the same account used for booking, but they have stopped responding. Please assist...

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I got migrated from Vistara in Nov'24. I am unable to login into my Air India Maharaja account for 'almost a month now'. Inspite of giving correct credentials, clearing cache, clearing browser history, trying logging on different devices, I am still on the SIGN ON page. I have shared the video several times as requested by their Customer care team. I have raised this login issue thru several cases ids[protected], 16686968, 16992746, 17244322,...

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Getting calls from Air India regarding jobs related data entry and field staff and have to pay Rs 1399 for registration.

Date: 24th Jan, 2025
Name: Aakansha Verma
Number: [protected]...

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Address: 6 Marilyn Ct, Currumbin Waters QLD 4223, Australia

Complaint in relation to Flights AI 282 Colombo to Delhi 23/9/24 Paid Seating 9 A & B AUD $ 60.20
Complaint in relation to Flight AI 302 Delhi to Sydney 23/9/24 Paid seating 11 H & J AUD $ 120.40.

Online check in confirmation email confirmed our flights and seat allocation as per our booking.

Checking officer at Columbo allocated us other seats for Columbo and Delhi Flights despite having our Air India...

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I booked a return ticket with Air India from Toronto to Delhi and booked a bassinet seat for me and my infant baby with a nearby seat for my wife. The airlines changed my seat without any notifications to a seat which was completely away from my wife's seat and for the return journey removed me from my seat. The reason provided by airlines was that the aircraft was changed. But if the aircraft was changed, they should have kept the seats...

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I booked a flight using my credit card for a friend coming on a group trip. We all had the same dates from 21 Aug to 11 Sept return airfare from New Zealand to Delhi. HOWEVER, the webpage to fill in credit card details does not ALSO SHOW FLIGHTS, so you cannot confirm they are correct. That webpage only asks for credit card info and to confirm those details. When u click 'confirm' for the details, the payment is taken and only afterwards...

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I have booked my flight from new delhi to washignton iad in june 2023 . In december 2023 i have changed the dates of flight to june 2024 and in may 2024 i have cancelled the flight. As per air india i provided them all the necessary details about account details and everything still they are not giving my refund back .
E ticket no. [protected]
pnr : wgb6or
case id : 06351141, 07955125
refund amount : $1500...

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Address: Gurgaon

I am reaching out to you on behalf of my husband, Gaurav Kwatra, and my mother-in-law, Sunita Kwatra who are in Kochi for my mother-in-law’s medical treatment.

On 14 June 2024, they were scheduled to fly with Air India from New Delhi to Kochi (PNR 5CGKVN). The purpose of their trip was my mother-in-law's medical treatment.

Due to my mother-in-law's osteoporosis and her tendency to fall while walking, she required...

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Dear Sirs,

I unfortunately had an awful experience traveling with Air India recently. I was due to fly from Mumbai to Heathrow on 29th May 2024 however that flight was initally delayed by 3 hours and then cancelled.

No one ever bother to many any clear announcements and given we were due to fly out at 2pm we didn’t actually get to a hotel till 12am. All that time was spent in the airport all because we were...

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Address: 108 OM SAI CHS MOGUL LANE MAHIM WEST

We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same.

My wife is standing in airport since 3 hours now.

Air India customer support has been notified about the posted complaint.

May 29, 2024

Updated by ROSHAN RAVINDRA MORE We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same. E ticket no[protected]

My wife is standing in airport since 3 hours now.

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Address: Airlines House, New Delhi, India

Website: www.airindia.com/in/en/destinations/route-map.html

I had booked a ticket to travel from Bombay to Leh on 27th of April via Paytm with the booking ID: [protected]. The flight was scheduled to take off on 11th May at 12.40 AM. However, even after reaching the airport at 10PM on the 10th of May, I was not allowed to board the aircraft at the baggage checkin counter. The staff at the Bombay airport informed me that they could not find the details of the flight listed on my ticket. I was later...

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Dear Sir my booking reference is TQ6U6V. I had reached out to customer care for the correction of the gender of my wife on her ticket to read as Mrs Neera Channan instead of Mr Neera Channan. As we are traveling on 26 May 24 by AI 127, I hope we are not harassed at the airport. Kindly help resolve this issue.
Kind regards
Lt Col Manoj K Channan, Retd
[protected]
[protected]@gmail.com

Air India customer support has been notified about the posted complaint.

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Address: mumbai

I booked my tickets as per Aadhar card and Pan card where my name is split into first name and Last name . In my passport my first name contain bothe the names and there is no last name.
To my request to make correction, I am asked to pay $448 and differential fare of $300.
I respect policies but here policy is being used as an opportunity to charge more from a senior citizen pensioner who is feeling like cheated and harassed....

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Case Id:04244217
Trip: EWR-MUM-EWR
Date: March 29 and April 7

I was indeed given the correct seat numbers that i paid for, however that in NOT the issue.

The issue is that the seats that were selected at the time of checkin were in a 2 seat configuration with no other seats around them. However the actual seats that we were provided were in a 3 seat configuration. If during seat selection, the actual...

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Dear Team,

I have booked Air India tickets from Mangaluru to Mumbai - Mumbai to Muscat. on the 29th of April for some reason, the Air India flight was canceled and i have booked the return tickets as well on the 18th of May

Here is the PNR And Ticket numbers PNR 6G43M8 & E-Ticket [protected] & [protected]

Now without our knowledge, they book a flight from Mumbai to Muscat from Air India...

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Hello,

I’ve contacted Air India multiple times for the refund on my cancelled ticket since 3yrs. They always say that they will process it within a week and I will get an email about the refund. But nothing happened. I should receive around Rs. 100000 on my card. But they are not helping me. My cancelled ticket is[protected]
I’m even attaching the screenshot of the email I received from them confirming that I...

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Me and my husband had boarded flight of Air India on 14th of april 2024 from mangalore to Mumbai and on 15th we had a connecting flight of Air India from Mumbai to Delhi and Delhi to Amsterdam. We had altogether 5 baggage and the staff of Air India informed us that we cannot carry all the baggage as we were allowed only 4 but then we paid for the 5th baggage amounting to 15000 rupees but as we reached Amsterdam airport we received only 4...

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Address: 25 rue de la vierge

Dear sir
i sent a request for compensation following a flight disruption
i had a reply on march 1st, i was registered under case ID 03393877
beforehand i had provided a letter giving all the details of my disrupted flight
Having no news since i sent about 10 messages to Airindia customer support.Each time i was told i had to write where i had first written, i kept going round in circles.Iwas also told to go on...

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