Air India
Air India Ltd.
Customer satisfaction rating: 12%
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2002
COMPLAINTS
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Air India Customer Care

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Address
Marine Drive, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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161
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95
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15
1800 625 6424  [Canada]
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14

Phone:
Phone:
+91 11 2462 4075  [Helpdesk]
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42
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25
+91 11 2462 4074  [Helpdesk]
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10

Mobile:
Mobile:
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48
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35

Submit a Complaint
Customer satisfaction rating
12%
Complaints
2002
Pending
0
Resolved
235
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Air India Complaints & Reviews

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I have been double charged for airtickets by Airindia when I booked tickets online via web portal .I have contacted customer...
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I have been double charged for airtickets .I have contacted and mailed Airindia customer support many a times, even visited...
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Air India flight number - AI826 (srinagar to delhi) AND AI636 ( delhi to Indore).
Date - 16 July 2021
e ticket...
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Dear Sir, 19th June, 2021.
My name is Ami Zaveri, and I am parent to VIYAAN ZAVERI (16 yrs.) who travelled...
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Hello,

I had booked my ticket to the US with Air India. My flight was scheduled to fly on 7th May, but it...
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The cancellation ticket against the E-Ticket[protected] was received from AirIndia coz of Covid scenario. Post which refund request was initiated on 23rd Aug 2020 and till date refund is not issued even after repeated reminders and follow up. Both emails and calls have been made to get the refund. The matter was also escalated but still there is no action for the refund. Kindly help with the refund.
Jun 19, 2021

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    Air India has cancelled my flight on 16th of May and was not able to provide any alternate flight on that day or the next...
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    Dear sir,
    I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
    When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
    Please compensation insurance about my loss of money and damage of baggage.
    I attached my flight Tkt and some damage photos for your reference.
    Please do the needful action and please support me for my losses.
    I am without money in Kabul now... It was my emergency money.
    Please consider my situation and kindly do the needful support for me to back my losses.
    Please give me compensation as soon as possible.

    Thanks
    Jun 17, 2021

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      Dear Sir,
      A flight had been booked with Air India vide LOCATOR/CONTROL NO.:Y0V1W from Delhi to Birmingham Flight NO AI 1117 journey date 5th February 2021.Ticket Number : [protected], [protected]
      Sector booked/travelled : Delhi-Birmingham
      The said flight had been canceled by Air India due to operational reasons. We thereafter booked another flight with Air India from Delhi to Heathrow airport London for 4th March 2021
      We have requested the Manager E-commerce as evident from the several e-mails for a refund. You may appreciate an inordinate delay (as more than four) has been done in the refund. And the issue has now become an embarrassing matter.
      I once more request your personal intervention in the matter. A reply in the matter shall be highly solicited.
      With best regards,
      KAILASH CHANDRA JOSHI
      Mobile No.91 [protected]
      Jun 17, 2021

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        I am on work visa and was planning to travel as my leaves got finished, so I called the air india airlines as only they are...
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        We were traveling from Newark Airport USA to Indira Gandhi airport Delhi on the 15th and then had an interconnecting flight to Mumbai on the 16th after we landed. Minutes before we checked in our baggage they told us that the flight has been cancelled and we have been rescheduled for a domestic flight which would leave 2 hours later than our previous scheduled time. No compensation, remuneration or even apologetic behavior was displayed for the same and when we tried to raise a complaint against it, the extremely rude female staff at the baggage check in counter for Air India blamed it conveniently o COVID while failing to acknowledge their own ignorance. Extremely unprofessional and rude behavior. Perhaps the worst airline. Also, besides this, the international flight that we travelled from was extremely unprofessional. The flight was extremely dirty, the cabin crew was extremely rude and never gave any assistance when asked for the same. Overall, terrible experience and wouldn’t recommend it to anyone.
        Jun 16, 2021

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          Dear sir,
          I am Vinubhai punjabhai Talpada from Gujarat... Today Dtd. 15/6/21i travel to Kabul Afghanistan from Delhi.. By flight number AI243.
          When I reached hotel.. I found that my bag was damaged and 450$+150Drhms missing from my bag. They broked chain lock of bag. This is very bad and sad experience for me with Air India...
          Please compensation insurance about my loss of money and damage of baggage.
          I attached my flight Tkt and some damage photos for your reference.
          Please do the needful action and please support me for my losses.
          I am without money in Kabul now... It was my emergency money.
          Please consider my situation and kindly do the needful support for me to back my losses.
          Please give me compensation as soon as possible
          My compliments references number is 2896422 Dtd. Still I didn't get any response.
          Please consider my situation and kindly do the needful action and please support me for my losses.
          Please reimburse me about all losses.
          Jun 16, 2021

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            Trip ID: RM4ARCNN8J with Indian Eagle.

            The ticket was canceled on 26 May 2021 but agency Indian Eagle is not...
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            D/s,
            I am Vinubhai punjabhai Talpada from Gujarat, India. I travel from new Delhi to Kabul Afghanistan today on dt. 15/6/21
            My flight no.. AI243
            Etk:[protected]C1
            and my baggage number AI510870/[protected]KBL
            I found my baggage lock broken and damaged with stealing of 450$ and 150Drhms.from bag.
            This is very bad and sad experience with Air India airline...
            Please give me compensation about baggage insurance.
            Today I reached in Kabul, I am. Without money, please do the needful support and action about it.
            Jun 15, 2021

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              With reference to the above mentioned subject, I krishna choudhary beg to say that I booked a Air Ticket for visiting from CCU to BOM on 27.01.2021(Wednesday) by AIR INDIA Flight and the date of performing Journey was 29.01.2021. but it is a matter of great sorrow that on several contacts from the Ticket booking company i.e Travolook, the deducted amount has not yet been refunded. The amount was Rs.5227. pls do the needful. Booking Reference no. REF[protected]
              Jun 15, 2021

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                Hello,

                As per MakeMyTrip, the refund request initiated by them for the refund of my credit voucher is rejected...
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                Hi,
                I had cancelled my AI flight dept 8-Nov-2020 and was awaiting for my refund. I haven’t received it even after...
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                I booked my ticket from Newark to New Delhi India.
                but Air India did not allowed me onboard in flight and the reason...
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                Air India Web Booking eTicket (Z2D96) - Narayanan Srinivasan & Raji P.V. Ticket No. [protected] /749

                I have...
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