Air India Complaints & Reviews

Dear Sir/ Ma'am,
I booked Singapore to Bangalore (via Mumbai) flight tickets for April 19'26 departure, from male my trip portal on Feb, 6th, for 4 passengers including my 2 minor daughters.( Air india flight PNR-8UUND5)
After booking, immediately next day i realised a mistake that the initials in the name on the flight tickets is abbreviation form whereas on the passport it's elaborated ie instead of "chhavi Paritosh Mehta"...

In Air India joining letter offer letter all came but after that before joining they asked money for Cabin charges, DRL charges etc and they told all will be refunded due to Airport job I have paid money now they didn't provided the job and money also that person keep on telling I will be refunding today like that but 4 months gone still it is not done. Due to this we are feeling stress and also sold jewels and app loans took to maintain...

We had booked the ticket with PNR PN7F6U months back. Subsequently, we received mails from Air India saying the schedules for both the legs of the journey have been altered, resulting in a long layover of almost fourteen hours in Delhi. Since my mother, a senior citizen, needed to rest after the exhausting sixteen hour flight over to Delhi, I tried contacting Air India for some arrangement for stay at the airport, but was told that they could...

I had a confirmed booking from Hyderabad to Toronto (HYD → DEL → YYZ) via Air India. My HYD to DEL flight (scheduled at 8:00 PM) got delayed by 2.5 hours due to pilot issues, and landed at Delhi around 1:15 AM (supposed to reach at 10:30pm), 2.5 hours late plus an additional 10 - 15 minutes late due to air traffic.

Despite this, Air India closed the international boarding (DEL to YYZ) way earlier than expected. Even though the halt was supposed to be 3 hours, they stranded several connecting passengers, including me, without any prior notice or proper assistance.

What did they offer? Chaos. The earliest passengers were rerouted via Paris, and I was tossed into a nightmare route:
DEL → Vancouver → Toronto
That’s two transits, unnecessary stops, and over 5 hours of added delay. I never signed up for this.

No compensation, no responsibility, no proper communication — just blank stares and apologies. This airline seriously lacks professionalism, coordination, and basic customer care.

I’ll never fly Air India again and I strongly advise others to avoid them unless you’re prepared to gamble with your time, money, and sanity.

Sir,
I Booked a ticket, for my Grandson from my own Funds, of your airline for Flight AI -117 with PNR No. MJ48DU from Amritsar to Birmingham which was scheduled for 27 Jan 2025 Ticket No was 098-[protected] in the name of Rupesh Kumar Kapoor . Amount paid from my account was Rs 56076 and the ticket was confirmed on with seat no. 27 B. My grandson was having a Valid passport, Valid study Visa o[censored]K Embassy and a valid ticket. He was...

Dear MMT Team,

I am persuing for refucd of following flight cancelation. Kindly process the same and confirm

Regards
Vikas Nijhawan
[protected]

From: "vikas nijhawan"[protected]@rediffmail.com
Sent:Tue, 27 May 2025 08:48:33 +0530
To: [protected]@gommt.com
Subject: Re: Reg: Case #[protected] Flight Disruption : Others [ thread:2FkjVC-dJ6eP1T3Z0Dc7BgA:...

The Nodel Officer, Customer Care, Air India.
Reported for check in at the CIAL for the flight No. AI0692 from cochin to Mumbai leaving at 12 clock on 11.6.2025. We were denied check in as wheel chairs were not available in spite of our advance intimation. The refusal was against the protocol, and totally against the supreme court orders that wheel chairs cannot be denied to senior citizens, if requested for. I am 77 years old retired...

1I had one of the most frustrating experiences with Air India on 3rd June 2025. My flight AI-639 from Mumbai (BOM) to Chennai (MAA) was scheduled to depart at 10:55 PM. I arrived at the airport by 9:55 PM, and despite the heavy rush at the entrance and security check, I managed to reach the boarding gate by 10:05 PM.

Shockingly, I was denied boarding. The staff informed me that boarding was closed at 9:55 PM, which is exactly...

Missing of diamond necklace and earrings during travelling from chandigarh to indore
I hereby request that, i major manpreet singh randhawa had travelled along with my wife guntash kaur in air india flight from chandigarh to indore via delhi in ai 2403 and ai 803.
On reaching indore my wife noticed that a diamond necklace and earrings are missing from the suitcase. The cost of the set is rs 2, 60, 213.9/-
I hereby request...

I recently traveled from Hong Kong to Mumbai via Air India flights AI 315 and AI 2933. Upon collecting my luggage, I was horrified to find one of my bags (Tag No: 862806) completely drenched in what appeared to be human waste. The stench was unbearable, and all contents inside were destroyed.​

This incident is not just a case of damaged baggage; it reflects a severe lapse in hygiene and safety protocols. Such negligence is inexcusable and poses serious health risks.​

I urge Air India to take immediate responsibility for this appalling incident.

I had booked two way flight from Mumbai-Dubai and Dubai-Mumbai and flown Mumbai-Dubai but had to cancel Dubai-Mumbai by calling Air |ndia customer care due to some urgent work. 22nd March 2025 i had cancelled the flight.
Flight Date was: 23rd March 2025
The executive told me from customer care that you will get refund of 26000 plus points and 4599/- money refund within 7days. Its been more than 25 days now and i have been chasing...

Greetings,
We are a family of 7 people.
We purchased seven round-trip tickets to India with "Air India".
Outbound flight on 2.7.2024, and return flight on 1.8.2024.
Outbound flight:
The outbound flight no. AI 140 was canceled without us receiving any notification about it!
We only discovered the flight cancellation upon arriving at the check-in counter at Ben Gurion Airport.
We asked for information...

I have now requested my due refund on 5 November 2024, 16 & 21 January 2025 and 8th February 2025 but have not received any contact or monies. An automatic message comes up immediately I send the email, saying "...We would like to inform you that your recent request has already been successfully resolved...".

Yet I have received no refund - can you please inform me then how this matter has been successfully resolved.
br...

Pnr no. H7ycy, ticket no.[protected].C1
flight no.: ai-043 dated 27.10.2019
flight from maa to del
abyakt pandey with family 4 members
reason on 21/10/2019, i made 5 tickets frm my mobile number[protected] through goibibo round trip ticket del to maa
and back maa to del on 27.10.2019 & 31.Which 10.2019 respectively. In which goibibo del to maa on 27.10.2019 on right date but returning ticket maa...

I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...

Air India has not issued a refund for three bookings that were canceled approximately 50 days ago. Despite multiple emails and over 30 calls to customer service, I am repeatedly told that the refund has been processed. However, I have not received it yet, and they are unwilling to provide transaction details. I have also shared my bank account statement for the same account used for booking, but they have stopped responding. Please assist...

I got migrated from Vistara in Nov'24. I am unable to login into my Air India Maharaja account for 'almost a month now'. Inspite of giving correct credentials, clearing cache, clearing browser history, trying logging on different devices, I am still on the SIGN ON page. I have shared the video several times as requested by their Customer care team. I have raised this login issue thru several cases ids[protected], 16686968, 16992746, 17244322,...

I booked my flight a month ago but Air India changed my flight timings three times before my travel date. Then, just 1 hour before departure, they canceled my flight via email, leaving me stranded. They rebooked me for a flight the next day, but it had a 16-hour layover for a simple domestic connection, which was unreasonable. With help from my travel agency, I changed it to a better option but had to pay an extra 46 to reschedule. Unfortunately,...

Getting calls from Air India regarding jobs related data entry and field staff and have to pay Rs 1399 for registration.

Date: 24th Jan, 2025
Name: Aakansha Verma
Number: [protected]...

This is the mail I have sent to Air India:

This is with reference to my refund request, Case ID: 13886149, regarding my cancelled Vistara tickets ( PNR: VHTECJ ) on 4th November 2024. Despite repeated assurances and multiple follow-ups, the refund of ₹55, 612 has not yet been credited to my credit card account since 4th Nov 2024.

The following critical points are worth reiterating:

a) Cancellation...