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Air India Complaints & Reviews

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Updated: May 21, 2026
Complaints 3193
Resolved
295
Unresolved
2898
Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air India reviews & complaints(3193)

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A
Aleen Jofni
from Kanyakumari, Tamil Nadu
May 21, 2026
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Luggage Missing

My Luggage is missing from the flight I travelled on[protected] morning 3am from New Delhi to Trivandrum....
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D
Duny Xavier
May 16, 2026
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Luggage Missing

My Luggage is missing from the flight I travelled yesterday from New Delhi to Trivandrum...
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K
kumar612
from Lucknow, Uttar Pradesh
Mar 30, 2026
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Refund for medical emergency case for 75year old ex govt servant

Address: new delhi

I am documenting this complaint regarding Air India’s handling of a medical‑emergency refund and the lack of a usable grievance redressal mechanism.
My initial case (Case No. 35639418, raised on 16 Feb) related to a medical emergency involving emergency brain surgery in Melbourne. Medical discharge summaries and Royal Melbourne Hospital follow‑up appointments were submitted. Despite this, the case was closed without clarification...
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A
Anil Jose Joseph
from Kochi, Kerala
Mar 28, 2026
Mar 28, 2026
This thread was updated on Mar 28, 2026
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Claim Points

Dear Sir,

I had traveled by Air India on 18 March from Dehra Dun to Kochi. ETK[protected] refers.

My membership number is[protected] in the name N ANIL JOSE JOSEPH. My old membership number is 50266973. The two accounts need to be merged

Since my name is long - my name gets written as A ANIL JOSE JOSEPH 0r as ANIL JOSE JOSEPH N. I had forgotten to enter the membership number when I booked and...
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M
Mav & Ali
Mar 27, 2026
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Unacceptable flight change and delay

Dear Sir / Madam

We were scheduled to fly today (27 March 2026) BHX to ATQ, Business Class at 20:45 hrs.

Whilst this delay may be out of your control, we have paid for (non-refundable) stay at Hotel Radisson Blu. Not only this means that we will loose our money but it completely spoils our itinerary.

BOOKING REFERENCE:853EK4...
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V
vchandna
from Agra, Uttar Pradesh
Mar 12, 2026
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Involuntary shifting of booking without consent leading to forced cancellation of trip

Sub : Unlawful Act by Air India
This is to bring to your kind attention that I had booked seats on flight Delhi- Rajkot-Delhi for 9 passengers including myself for travel on the following dates/flights:

Delhi-Rajkot 24 Feb. on flight AI 885 departing at 07:30 hours
Rajkot-Delhi 28 Feb. on flight AI 2538 departing at 17:30 hours

6 passengers were booked under PNR 99P4TV on 20 January 2026
(VINOD...
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P
ParitoshjMehta
Feb 10, 2026
Feb 10, 2026
This thread was updated on Feb 10, 2026
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Minor name correction rejected #Visa Rejection Risk!!

Dear Sir/ Ma'am,
I booked Singapore to Bangalore (via Mumbai) flight tickets for April 19'26 departure, from male my trip portal on Feb, 6th, for 4 passengers including my 2 minor daughters.( Air india flight PNR-8UUND5)
After booking, immediately next day i realised a mistake that the initials in the name on the flight tickets is abbreviation form whereas on the passport it's elaborated ie instead of "chhavi Paritosh Mehta"...
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S
Shanmu Amu
from Chennai, Tamil Nadu
Feb 6, 2026
Feb 16, 2026
This thread was updated on Feb 16, 2026
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Cheated money to provide job

Address: Delhi

In Air India joining letter offer letter all came but after that before joining they asked money for Cabin charges, DRL charges etc and they told all will be refunded due to Airport job I have paid money now they didn't provided the job and money also that person keep on telling I will be refunding today like that but 4 months gone still it is not done. Due to this we are feeling stress and also sold jewels and app loans took to maintain...
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S
Shivani Shrivastav
from Itarsi, Madhya Pradesh
Sep 12, 2025
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Inconvenient rescheduling

We had booked the ticket with PNR PN7F6U months back. Subsequently, we received mails from Air India saying the schedules for both the legs of the journey have been altered, resulting in a long layover of almost fourteen hours in Delhi. Since my mother, a senior citizen, needed to rest after the exhausting sixteen hour flight over to Delhi, I tried contacting Air India for some arrangement for stay at the airport, but was told that they could...
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S
satish kapoor
from Firozpur, Punjab
Jul 24, 2025
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Denial of Boarding at Amritsar for UK

Address: DELHI

Sir,
I Booked a ticket, for my Grandson from my own Funds, of your airline for Flight AI -117 with PNR No. MJ48DU from Amritsar to Birmingham which was scheduled for 27 Jan 2025 Ticket No was 098-[protected] in the name of Rupesh Kumar Kapoor . Amount paid from my account was Rs 56076 and the ticket was confirmed on with seat no. 27 B. My grandson was having a Valid passport, Valid study Visa o[censored]K Embassy and a valid ticket. He was...
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V
[email protected]
from Chandigarh, Punjab
Jun 28, 2025
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Reg: case # 21827314 - flight disruption

Address: GBI-301, One Rise Appartments, Sector 99, Mohali

Dear MMT Team,

I am persuing for refucd of following flight cancelation. Kindly process the same and confirm

Regards
Vikas Nijhawan
[protected]

From: "vikas nijhawan"[protected]@rediffmail.com
Sent:Tue, 27 May 2025 08:48:33 +0530
To: [protected]@gommt.com
Subject: Re: Reg: Case #[protected] Flight Disruption : Others [ thread:2FkjVC-dJ6eP1T3Z0Dc7BgA:...
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R
Rosama
Jun 20, 2025
Jun 20, 2025
This thread was updated on Jun 20, 2025
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Denied boarding at cochin airport

The Nodel Officer, Customer Care, Air India.
Reported for check in at the CIAL for the flight No. AI0692 from cochin to Mumbai leaving at 12 clock on 11.6.2025. We were denied check in as wheel chairs were not available in spite of our advance intimation. The refusal was against the protocol, and totally against the supreme court orders that wheel chairs cannot be denied to senior citizens, if requested for. I am 77 years old retired...
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M
majmanpreet
Apr 24, 2025
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Theft of diamond necklace and earrings from check in baggage from air india flight

Missing of diamond necklace and earrings during travelling from chandigarh to indore
I hereby request that, i major manpreet singh randhawa had travelled along with my wife guntash kaur in air india flight from chandigarh to indore via delhi in ai 2403 and ai 803.
On reaching indore my wife noticed that a diamond necklace and earrings are missing from the suitcase. The cost of the set is rs 2, 60, 213.9/-
I hereby request...
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R
rachitagrawal
Apr 20, 2025
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Not refunding money and points

Address: Block-4, Vatika One on One, Sector-16, NH-48 Industrial Estate, Gurugram HR 122007 INDIA
Website: www.airindia.com

I had booked two way flight from Mumbai-Dubai and Dubai-Mumbai and flown Mumbai-Dubai but had to cancel Dubai-Mumbai by calling Air |ndia customer care due to some urgent work. 22nd March 2025 i had cancelled the flight.
Flight Date was: 23rd March 2025
The executive told me from customer care that you will get refund of 26000 plus points and 4599/- money refund within 7days. Its been more than 25 days now and i have been chasing...
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D
debjani_barman
Feb 28, 2025
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Inhumane treatment of infant on Air India flight

I am writing to formally complain about the unacceptable treatment I experienced while traveling on Air India Flight AI188 from Delhi to Toronto on February 19. I was traveling with my 7-month-old baby under PNR 6RIVCT, while my husband had a separate PNR 6RJS9Q.

Prior to our journey, my husband received an upgrade offer to First Class via email, which he accepted, assuming that either I or my baby could switch seats with him...
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K
KM15
from Gurgaon, Haryana
Feb 19, 2025
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login issue unresolved for almost a month now

I got migrated from Vistara in Nov'24. I am unable to login into my Air India Maharaja account for 'almost a month now'. Inspite of giving correct credentials, clearing cache, clearing browser history, trying logging on different devices, I am still on the SIGN ON page. I have shared the video several times as requested by their Customer care team. I have raised this login issue thru several cases ids[protected], 16686968, 16992746, 17244322,...
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S
ShubhM
from Bengaluru, Karnataka
Aug 7, 2024
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Booked seats on flight changed without notice

I booked a return ticket with Air India from Toronto to Delhi and booked a bassinet seat for me and my infant baby with a nearby seat for my wife. The airlines changed my seat without any notifications to a seat which was completely away from my wife's seat and for the return journey removed me from my seat. The reason provided by airlines was that the aircraft was changed. But if the aircraft was changed, they should have kept the seats...
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Z
zahra arab
Dec 2, 2023
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Mentally harassment

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left...
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J
jainbharat
from Indore, Madhya Pradesh
Oct 16, 2023
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Gst invoice not provided

I HAD EMAILED TO GST CUSTOMER SUPPORT MAIL ID [protected]@airindia.com for providing GST invoice for my journey from Delhi to Bhopal and return but till date nothing has been provided
my details are
E-TICKET NO [protected] PNR NO 6ABH5U FROM DELHI TO BHOPAL FLIGHT NO AI 435 DT. 03/10/2023
AND E-TICKET NO [protected] PNR NO 6R5TQZ FROM BHOPAL TO DELHI FLIGHT NO AI 436 DT. 06/10/2023...
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V
Vishnu Hareendran
Sep 8, 2023
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Flight cancellation

I am Vishnu Hareendran and my flight ticket was from Trivandrum (TRV)- Milan (MXP) via Delhi (DEL) on 3rd of september 2023. After getting the boarding pass from Trivandrum I get inside the flight and due to some technical problem before takeoff, flight got cancelled. As a matter of fact, airlines arranged a flight after 2 days and thereby I couldn't join my company on the right time and I missed an important meeting which leads to a black...
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