Airasia — Cancellation Fee Refund - Cancellation due to Heavy Snowfall

We had a return flight from Srinagar to Bengaluru with PNR No - R9TF8U on Jan 16, 2023.
Due to heavy snowfall, our flight to Srinagar on Jan 13 was cancelled by Indigo. All airlines had cancelled their flights that day including AirAsia.

Also, no vacancy was available for the next 3 days. So, we had to cancel our trip altogether.

While all the partner hotels & airlines acted humanely & refunded the whole amount, Airasia levied CANCELLATION charges (tune to Rs 9000) which is inhumane considering the circumstances.

I tried raising this issue with their Customer Care on call & email but no response yet.

Considering the circumstances, we would appreciate a refund of the cancellation charges.