Airasia — flight boarding in srinagar

Address:	Bangalore, Karnataka, 560066
Website:	www.airasia.com

Date of incident: 7th feb-10th feb
Number# 91-[protected]
Flight information: pnr - apum8g, i5716
Resolution required: compensation and action against unwilling representatives. If there is any denial i want the evidence.

Description below:
One of the worst experience of my life. This happened when i was on personal vacation in kashmir. There was heavy snowfall on 6th and 7th feb 2019. My flight for delhi got cancelled on 7th feb due to bad weather i5716 pnr - apum8g, i was getting a timely update till my flight cancellation.
I called many times to airasia customer support and they gave me next availability for 13th feb. Me and my wife really suffered as there was no help from airasia, j&k administration, and airport authority. The real pain started when i reached to airasia sales counter at srinagar airport on 9th feb. The staffs were not helpful and reluctant. They just mentioned that there was an additional flight which took off on 9th feb the day i was at the airport. I went next day i. E. On 10th feb early chilling morning to take a chance to catch a flight at 9.45 am. There was an associate at sales counter named javeed matto. He casually called the boarding team and informed about us. I had seen that there were many no shows for 9:45 am flight but this guy told lie and did not let us board the flight stating that flight was full. He called someone senior nadeem sir and mr nadeem was also disinclined.
I somehow got the duty manager number and called him. Explained him the situation. He told that there is an availability in flight departing at 2 pm i5713.
I entered and talked to the manager and escalated this matter. They arranged the boarding pass and let us go. I could clearly see that almost 15-20 % of the seats were vacant and these cheap representatives were clearly denying that no availability. I have attached the photograph of 2 pm flight for delhi.
The overall observation from this scenario was that airasia front desk was not helpful. Incompetent representatives at sales counter and customer support, customer relationship. They could have let us go at 9:45 am flight easily.