Airasia India — Air ticket refund

Address:	Bangalore
Website:	www.airasia.com

I have booked the air ticket from airasia india from guwahati to new delhi for date 18/06/2020, due to covid-19 the flight has been canceled. I tried to cancel my ticket but there is no option for the same.
I have tried on customer care number for 1 month but it is impossible to talk on this number. Also tried from site but there is no option for refund. I don't want to travel now. Now feeling cheated from airlines.
Phone number of air asia[protected]
Pnr no. B147gz