09 October 2023
12:32
I flew with AirIndia on the 15th sept 2023 from London Heathrow to Mangalore via Mumbai.
My outward journey flight (originally scheduled for 12:30pm) took off nearly 4hrs later and reached Mumbai just in time to be able to take the connection flight scheduled for Mangalore (scheduled departure 5:45am). I constantly checked with the international flight airhostess for the arrangement to fast track people with immediate connections. There was absolutely no plan but an empty assurance that the connection flights will wait or be delayed.
The airport ground staff instead of fast tracking people with connection, didn't even let me through the security and booked a flight that was another 7 hrs later and threatened that if the tickets were not accepted then I had to wait for another day. There was no compensation or the least lounge facilities offered to the tired passengers.
On the way back, my flight for the 30th of September from Mangalore at 7:55 am was moved to a later time (11:40am, arriving to Mumbai at 13:05) for a connection flight of 14:05 leaving to London. The whole leg of travel was rescheduled to the next day without much consent, which incurred me personal loss of a days wage, prebooked taxi from Heathrow to home.
The worst was, the toilets in the international airbus didn't even flush or were broken or backrest kept falling in the toilet, basically unusable.
Food was only paneer and again paneer without any taste. It was such an inedible meal. I have travelled economy class in BA, jet airways in the past, Virgin Atlantic and many more but never was treated like a pest before. The entertainment system were not working in the economy zone and I really want my money back for the whole journey. You have absolutely insincere ground staff and worser than 3rd degree treatment of the economy class passengers. Was this information helpful? | 
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