Dear Sir/Madam,
I, SaiRamya Vidapanakal, and my 2 Kids [aged 4 Year and 2 Year] booked tickets with AirIndia booking reference number J863S from Chennai to London as below:
11/08/2021:Chennai -- Mumbai [AI 672] - First Leg
12/08/2021: Mumbai--London [AI 131] - Second Leg
1. There was no issue with the first leg travel and reached Mumbai on time
2. Second Leg, in Mumbai terminal 2 check-in counter the AirIndia Staff (Viraj), did not allowed us to on-board the flight rejecting us with reason “OVER STAYED - Stayed in India more than 2 Years”. I tried to explain him many times that I am under dependent VISA and there is no such immigration rule for my Dependent VISA, but he was so adamant to not listen and neither enquire properly.
The lack of knowledge of the staff on VISA and especially not listening to us has caused a very painful situation o[censored]s being returned back from half way during our journey. It was pain/sorrow feeling not only for me but also to my Kid.
Later we enquired with the Home Office, London and they confirmed us that she can enter UK with this VISA.
This mistake/negligence of your airlinestaff has not only caused us monetary loss but also we have to go through emotional pain and created a stressful circumstances. I request you to kindly look into the matter and we need your attention on the below:
• Compensation for unnecessary return ticket cost we incurred (Mumbai to Chennai)
• New Ticket should be issued immediately on behalf of the ticket (Mumbai to London) on which we were not allowed to travel
• Chennai to Mumbai ticket also need to be issued to get the connecting flight from Mumbai to London
Appreciate you quick response as I need to get my family back immediately in next 5-7 days.
Reference document attached:
• VISA on which staff rejected travel
• Chennai Mumbai London Ticket
• Home Office Letter that I can enter into UK by using current VISA.
Thanking you
Yours faithfully
SaiRamya Vidapanakal
+91 [protected]/+44 [protected]/+[protected]
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