I had booked a direct flight from Mumbai to Frankfurt on 25.02.2022, which was cancelled by the airlines. They did not inform me about the cancellation and without prior information, they bumped me to a 1-stop flight which was scheduled hours before my original flight's departure. After calling customer care, my flight was rescheduled to 26.02.2022 and they did not provide me with any hotel stay or hotel voucher.
On asking the reason behind not providing any other compensation, I was told that they do not provide any other compensation for the "Economy" ticket! AirIndia's discrimination for "Economy" passengers is not good as they are forgetting that even Economy passengers of an International flight do pay in multiples of ten thousand.
I am not from Mumbai, so I had to bear additional travel, stay and food costs. On top of that, I had to pay extra for my connecting train in Frankfurt. This experience also caused mental stress.
I contacted the AirIndia's customer care for some help but I was put on long holds to the extent that a drunk agent was having a party at his house and cut the phone on me. I have the recordings to prove my claim and I would be happy to share it with the company. I have the documents as well with me but I would share it only after someone from the company would contact me to help resolve this complaint because, the invoices have my personal data on it.
I want the company to compensate for the night stay and other expenses as my flight was delayed by a day. Was this information helpful? | 
Post your Comment