Airindia — Not letting me travel

Air India stopped me at Mumbai airport just because of my visa was stamped on old passport, I am UAE resident from last 7 years still they didn't listen. I need to let my wife travel with my 3 months old baby along with all baggage. And same time I booked Emirates airline ticket and I travelled to Dubai on a same day after 3 hours. My family was waiting in Dubai just because of this horrible issue. Air India didn't even provide basinet for infant in the flight saying "this air craft don't have facility" Really !!! Then why airindia issued ticket for infant ???
So just because of this, my wife carried my baby whole flight. And I was not even there to help.

My ticket was not used and my baby didn't get basinet so I am requesting here for full refund of both tickets.
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