Airindia — refund of tax amount and mileage points due to cancellation of air india tickets

Address:

Quarter No 112, Type 5 , Ordnance Factory Dehuroad, Pune, Maharashtra, 412101

Hello

Below are my ticket details

Ticket no[protected],
Pnr no - jgeqe (Pune to delhi dated 28.10.19)
On date status - pnr canceled based on cancellation dated 21.10.19

Due to the change in my travel plans, i had canceled the above ticket on 21.10.19 (I. E 7 days prior to departure of flight) by using airindia helpline number [protected].
After cancellation of ticket, based on the guidance provided by the helpline, i immediately forwarded an email dated 21.10.19 to [protected]@airindia.in requesting them for refund of tax amount and 80 percent mileage as per airindia norms.
I received an email from your email dated 30.10.19 stating that i will get the refund from the web portal from where i had booked the ticket. Accordingly i again approached helpline number since i had booked my tickets using helpline number. I apprised them about the contents of email recieved from ecommerce but tthey again reiterated that refund will be made by writing a mail to [protected]@airindia.com only.

I have been approaching and following them on this matter from past 15 days but there is absolute silence from their end. I have also approached the airindia pune city office and also airport office, but they are also showing their helplessness in this regard and asking us to contact only helpline for which we have to wait for more than 15 mins before an executive picks up the phone and then also they only forward the calls to other person without providing any assistance. This has become an endless loop and no result is coming from their end.
Despite of following all their instructions and forwarding emails to all the appropriate email ids such as [protected]@airindia.in etc, no response is fort coming from any place and as a customer

The customer service of airindia appears to be pathetic and indifferent to the customer grievance. We are totally clueless regarding refund of the legitimate dues as per their norms and therefore need your help in sorting out the above problem


Thanks and regards
Sanjay gupta (Customer)
Mob no: [protected]