Airports Authority of India — cheated by s s enterprises at the toll gate

Address:Kolkata, West Bengal

On my way back home from barrackpore through kolkata airport road i accidentally went towards the airport on 05/11/2017. So i had to pass through the toll gate (Booth 3) after collecting a token. I went straight to the exit gate. It took hardly 1 to 2 minutes to reach there. The person at the exit toll gate claimed rs. 100 because according to the token i spent more than 10 minutes inside. To my surprise i noticed that the token is showing my entry time as 13:20 instead of 13:30. I could not make the person believe that i entered hardly 1 to 2 miniutes back. So i had to pay rs. 100. You can check the cctv footage to verify whether my claim is correct. My car is a silver coloured volkswagen vento. Date & time of entry: 05/11/2017 & 13:30

Now my question is how a cheater like s s enterprises is at the charge of the toll gate. They have kept the clock at the entrance toll gate 10 minutes slower so that each and every car which is entering the airport has to pay.

I request you to make s s enterprises return my money.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

They should be punished
Same thing happene with me today ie 26 Nov 2017 at 1625 hours at exit gate no 2 slip 14388. I have spoken to aai manager, he has advised to give Dgm commercial aai. Aai should take this as complaint and fir to be lodged against the guy under goonda act. This ss enterprise engaged goons to do such things.
Aai Dgm commercial should take cogzinent of this and taken stringent action.
AAI should order SS Enterprise for CCTV with automatic time stamping at the entry point, so that the slip shall contain the vehicle no, date and time entry along with bar code, so that it should not be manipulated at the exit. Further, the exit point should be shifted near to air port, where movement of vehicles will be faster. The no of Exit gates should be increased from present three to at least five, to avoid manipulation and extortion. all the operation should be monitored from central located manned by AAI staff.
I too had similar problem in chennai airport. The number of exits are less. This is creating mess at the exit point. There is a big pileup of vehicles during peak time and the charge of Rs150 is exorbitant.
To add to my point. The toll is managed by the same s.s enterprises in Chennai as well.
Same think happen with this fruad private company should be change

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airports Authority of India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    308
    Pending
    0
    Resolved
    27
    Airports Authority of India Phone
    +91 11 2461 0386
    +91 11 2463 2950
    +91 11 2462 1627
    Airports Authority of India Address
    Ground Floor, C Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi, Delhi, India - 110003
    View all Airports Authority of India contact information