Volkswagen India Complaints & Reviews

I want to request a duplicate invoice copy of my vw polo 2013 buy, bearing below details:

Model:- POLO 1.2L MPI MT HIGHLINE
Color: - White
Chassis -WVWF13608DT069135
Engine - CFW391234
Registration no - DL-14-C-1254

I actually require my car to be re registered to Hunsur from Karnataka. I have taken the noc from Delhi and submitted to my rto office. They now ask for the invoice of...

Same as all it is just 21000kms and they are saying this is issue with driving which is no sign of it and suddenly break down and I am traveling with my wife and faced a lot of issues at night and next day I have to go back to important work and have given money of 17500Rs. And replaced the clutch plates. I need to get the refund from volkswagen and want to make sure whenever this happens below 40000kms they should replace for free...

3 clutch failures in 2 years — under just 20, 000 km(90% Highway Riding). Volkswagen blames it on “overdriving”, a convenient and vague explanation. But I’ve driven a Maruti for years in the same conditions — never once faced a clutch issue.

And on top of this:

Paid 14, 000/- at PPS Motors, Tirupati for clutch repair. For the same issue, Apple Auto, Bangalore quoted me 32, 000/- — blatant overcharging.br...

I am writing to file a formal complaint regarding the unfair practices and poor service I have experienced with [ M/S lifetech India Pvt. Ltd.], located in Delhi NCR East.

Details of the Issue:
1. Refund Discrepancy:
• As per my prior discussions with the service provider, I was entitled to receive a refund of ₹1, 530.
• However, ₹500 was justifiably deducted for a FASTag.
• The service...

I am owner of VW Highline MT 1.0 . I bought this car in jan 2023. From wakad BU bhandari showroom pune.

I have very bad experience due to clutch pad failure of this car. Within one and half year twice car clutch worn out.

1st time car was broke down after 15000 km running. Car was stopped in the middle of road suddenly. It so horrible and very risky. During this 1st service adviser told me that the clutch pad...

Dear Consumer Complaint Forum Team,

I am writing to formally lodge a complaint regarding my distressing experience with Volkswagen’s certified pre-owned vehicle platforms. My issues are detailed under Case Nos. MED18850534 and CCR19108345 and revolve around significant concerns that require immediate attention.

Issues Faced:
Lack of Transparency: I received booking confirmations for vehicles without any follow-up communication. When I contacted customer support, I was asked for a booking confirmation number that is not provided on the website, creating unnecessary confusion.

Misleading Sales Practices: I frequently observed cars listed as available on the website, only to be informed by dealership staff that these vehicles were sold or unavailable. Most recently, when a car was finally shown to me, it was priced significantly higher than expected, which further raises concerns about the accuracy of their listings.

Quality Concerns: During the inspection of one vehicle, I discovered serious issues, including odometer tampering and undisclosed accident history. These findings starkly contradict Volkswagen’s claims of rigorous inspections and certified quality.

Attempts at Resolution:
I have made numerous attempts to resolve these issues directly with Volkswagen India and their customer care representatives. However, my concerns remain unaddressed, and the lack of adequate responses has left me feeling frustrated and disillusioned as a customer.

Request for Intervention:
I kindly request the Consumer Complaint Forum’s assistance in resolving this matter. I urge Volkswagen India to:

Provide Full Transparency on vehicle availability and pricing.
Ensure Proper Inspection and certification of pre-owned cars, including disclosure of any tampering or accident history.
Engage Meaningfully with customers to address and resolve complaints effectively.
If this matter is not addressed promptly, I will be forced to explore legal channels to seek resolution.

Thank you for your attention to this urgent complaint. I look forward to your prompt response and assistance in rectifying this situation.

My car clutch broke down at 4, 000 kms and after getting it fixed at the service centre again it got burnt in 4, 000 kms
Vw has refused to honour warranty.
The dealership is refusing Technical evaluation for the car and saying that this will not be covered under warranty even though the issue has come back again....

Dear Consumer Forum,

I am writing to complaint against the Volkswagen Service Center PPS motors Pvt Ltd located on Old Airport Road, Bangalore, regarding the substandard service and unprofessional conduct I experienced on 26th July 2024. The service was supposed to be the third-year maintenance for my Taigun vehicle TN12AQ6093 scheduled due to my imminent travel plans. Despite explaining the urgency and dropping off the vehicle on 25th July, the service provided was far below acceptable standards.

A significant issue I reported was the malfunctioning of the driver-side window, which posed a serious safety risk. The window would go down completely before moving up when prompted. This was particularly concerning in case of emergencies, such as a snatching attempt. The service advisor, Mr. Lojith, recommended and proceeded with a switch change to address this issue. However, the problem remained unresolved, which I only noticed the following day due to my travel schedule.

Upon discovering the unresolved issue, I had to disrupt my travel plans and return to the service center to speak with Mr. Lojith. He assured me that the issue would be resolved and advised me to email their CRM team for a refund. Despite numerous follow-ups via email, WhatsApp messages, and calls, Mr. Lojith has been unresponsive and unreachable.

Additionally, I was unjustly charged for cleaning services that I neither requested nor were part of the regular maintenance service. The cleaning was inadequate, as the vehicle was returned with significant dust accumulation and required a redo. The staf[censored]sed dirty microfiber cloths, leaving the vehicle still unclean. This is unacceptable and demonstrates a lack of professionalism and attention to detail.

Despite escalating the matter to the service customer relationship head, no action has been taken to address my concerns or process the promised refund. This level of service is unacceptable and appears to be a deliberate attempt to overcharge customers while delivering substandard services. There is not even a single phone call or response from the service centre to provide solution to the issue raised.

I am requesting immediate intervention from the consumer forum to ensure that my concerns are addressed and a full refund is processed for the unsatisfactory services. I also seek assurance that such incidents will not occur in the future to other customers.

Thank you for your attention to this matter.

Hi,
I own a VW Virtus GT plus DSG. I visited Volkswagen Capital, Okhla, New Delhi on 20th April, Saturday for the second inspection mandated at 7500 kms. I arrived at the service center at around 10.40am and got my job card opened at 11:15am and told them about all the minor issues I had with the car. The service advisor(SA), Mr. Rahul Singh assured me that everything will be inspected and the car would be returned by 3pm. However...

We bought VW Taigun from Bangalore, Singasandra( Elite Motors). The vehicle is just been drivek for 11k km.. Went to give 2nd service on 30 Mar 2024 and the technician tells that, clutch plate is damaged and the vehicle cannot go for another 1 km also.

I was so shocked to know that a brand like VW has given such a substandard part which is not covered under warranty and also they said its the driving issue. For a city like...

I am Dr. Kumudha from Bangalore.. I purchased VW Taigun highline model in Dec 2023. From the delivered time onwards, I am getting a hissing noise and some other noise from AC which is quite disturbing while driving. I seriously feel that there is a problem in AC and in spite of repeated requests and chat, people ( dealers /service) are not responding properly. This is the first time we bought a VW ( owned various models/brands for the past 20 years) and we feel why we bought this VW vehicle.

Is it a known issue ? as I could see some reviews stating the same issue by new owners.

We bought this vehicle from PPS motors, Nagawara branch, Bengaluru.

We need a resolution for this asap.

Hi,

This is Mukund Padasalgi, I own VW Tiguan 2L-Elegance with Reg # KA01NB5692,

Basically I had purchased one of accessory(Tiguan foot mat) from PPS Motors Thanisandra Bangalore(beside elements mall Bangalore) for my car and the MRP cost was INR 5000/- however VW PPS Motors charged/cheated me with double the amount and I had made the payment of INR10, 000/- to their company using Gpay(on company’s scannar)...

Hello

I have a Polo petrol 1.2 MPI Highline purchased in July 2014 . I served me very well for these many years because of regular service. Total running 50000 kms. in 8 years)

Before 10 days, as there was a noise and because the clutch became heavy to operate, I sent it for repairs to Above mentioned company in my city ( for years this car's service is done by Automark only. A list of problems was sent to company...

I’m getting a lot of noise in my car. It’s been around 90 days. I have purchased. I went to service centre five times complain complain to Customer Care. Also while I am in service centre resolve the issue and many go back home issue comes again. I’m fed up with this. I think it’s a manufacturing fault. Kindly look into this This too much of noise like you can sit back. Relax drive. You will hear the noise every time....

Hi All,

We purchased VW Virtus in December 2023 vehicle no TS08JZ7786, from the very first day we had issues with mileage, which was around 5 KMPL . Later the vehicle started making noise in second gear so we requested VW service guy to get it fixed, he said there is no issue but the vehicle still make that weird noise.
The major thing is the incident which took place when I was returning from work suddenly the front...

ABS indicator light is ON when we drive the car. Problem could not be resolved. Because Authorized Service station in Vadodara, Automark Motors Pvt Ltd had examined the problem on Date 27th Jan 2024 and advised to replace the ABS sensor of rear left wheel as it is showing faulty in system check software. But, they were not sure about after replacing the sensor, the problem will be resolved. Because, they were not ready to check the problem...

Volkswagen cars are the wrong choice in life soon this company will also leave India due to their fraud behaviour and poor service. The company is advertising 4 years care and additional 2 years extended warranty but when it comes to the reality they are denying the warranty when the vehicle is in warranty period.
My name is Reghu R i am using the Volkswagen Ameo MT with the registered number:TN57BU4138 i bought the vehicle madurai...

Hi,
This is foremen MMC PVT LTD, we have booked top end vehicle, "Wolkswagon Virtus 1.0 petrol Top Line MT C-White", on 27/09/2023. Which Was Delivered to us Forcefully on the date which we were not convinced since it was Navami which is not good to buy or do new things we told them to deliver before Navami (15/10/2023) or after navami on Vijayadasahami (24/10/2023), But they have delivered it on 18/10/2023 which is said to be not...

I am the owner of VW Taigun(TN99Y0527) and taken this car from Ramani Volkswagen, Coimbatore in January’2023 and it has run for about 7000 KM’s. Last Wednesday(29th November’23) when I was driving from Coimbatore to Bangalore, the car broke down in Salem. So the vehicle was towed to Salem Customer Service. The Service Agent gave me a call on 1st December and told me that Clutch Pad and Disc has burned out.

I was earlier...

Let me share my first 40 days experience of buying a Volkswagen car. My car is in the workshop after breakdown on 1st Nov, 2023. My first surprise was a breakdown car mid-night on the road . Thanks for your RSA services who helped to pick my car by midnight. I received a call the next day from the workshop with a repair bill.
I was shocked to see the first bill of the car within 40 days after purchase. I was not convenineced with workshop...