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Last updated Nov 24, 2022
Complaints 2098
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Volkswagen India reviews & complaints(2098)

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C
CK94
Nov 24, 2022
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Its been more than 7 months and still my car is under repair at VW Guwahati service centre. There has been multiple changes on the date of completion. And still it is not clear the estimated date completion.

The repair at the service centre has been very slow and the entire team is highly unprofessional. I do not foresee the completion of the work in near future.

Kindly look into the matter and do the needful at the earliest.

I have been facing serious inconvenience due to this.

Regards
Volkswagen India customer support has been notified about the posted complaint.
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    P
    PRABHAKAR BANDRI
    Nov 24, 2022
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    Volkswagen India — SVP - Service issues

    Hi Team,

    I bought 2 years SVP plan last year in Mumbai with Mody Auto Corp Mira road, at the time of selling SVP, I was told its valid across India.

    Now I am in Hyderabad and given my Vento (MHQ3628) at PSS motors Manikonda for yearly service.

    At the time of giving service they confirmed that the SVP is valid and will do service as per standards.

    However PSS motors said they will...
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    M
    mannu ghugtiyal
    Nov 23, 2022
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    My car UK 06W 3700 was met with an accident by me, in which I had handed over the car to Haldwani Volkswagen Showroom for work and I had given my car there for servicing, when I received the car near Ramnagar, Stephanie was in the car., Stolen as well as back light, and door rubber, car horn, car AC all these things were found in bad condition.

    Owner-Gaurav Bangari
    Mobile no-[protected]
    Adress-Lakhanpur Chungi Ramnagar Distt-Nainital
    +3 photos
    Volkswagen India customer support has been notified about the posted complaint.
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      J
      Jo cherian
      from Bengaluru, Karnataka
      Nov 20, 2022
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      The rear Wiper of the newly purchased Volkswagen Taigun was found defective and the complaint was registered 70 days ago . The issue is still not resolved and no Communication as to when the issue will be resolved
      Volkswagen India customer support has been notified about the posted complaint.
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        R
        Ruchika Gupta 22
        from Delhi, Delhi
        Nov 17, 2022
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        Volkswagen India — Polo GT Mechatronics not available since 1.5 month

        I am having a Polo GT Model 2017 DL2CAQ3357 in which I faced some gear shift issues on 7th October. I immediately drove the car to the VW Service centre Behrampur Road, Gurugram. On reaching the service centre, a test drive was done but no issues were found. But still the service centre has updated the system settings which took almost 4 hours and the car was handed to me. On driving back, I again faced the same gear shift issues and called...
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        G
        GSN BHUSHANAM
        Nov 16, 2022
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        Volkswagen India — Complaint about worst Service at centre & Vehicle Designing about LIGHTING

        To,

        PPS MOTORS PRIVATE LIMITED / Volkswagen India team

        Dear PPS Motors Team,

        I would like to bring to your kind notice that the following inconvenience caused by your Somajiguda Sales tem and Not resolving the issue since last 4 months

        Placed the order for Taigun Automatic mid variant with Automatic foldable ORVMs.

        But delivered the vehicle with out Automated ORVMs(...
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        C
        ChellaG
        from Tuticorin, Tamil Nadu
        Nov 14, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Last week October 4 2022, I sent my car to Tirunelveli Ramani cars company service center for Bumper internal damage, Steering rotating noise, Brake noise & Engine noise problem while driving. But still steering unbearable noise and brake noise. I felt bad that I have again the same problem. I am
        upset with this service.

        I paid INR. 19888/-
        Additional
        Insurance Claim - INR. 15000/-
        Nov 14, 2022
        Complaint marked as Resolved 
        Last week October 4 2022, I sent my car to Tirunelveli Ramani cars company service center for Bumper internal damage, Steering rotating noise, Brake noise & Engine noise problem while driving. But still steering unbearable noise and brake noise. I felt bad that I have again the same problem. I am upset with this service. I paid INR. 19888/- Additional Insurance claimed - INR. 15000
        Volkswagen India customer support has been notified about the posted complaint.
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          U
          umang022gupta
          from Kanpur, Uttar Pradesh
          Nov 6, 2022
          Nov 19, 2022
          This thread was updated on Nov 19, 2022
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          Volkswagen India — Urgent and Important - Faulty Taigun Car delivered | Average of 4.5 Km/Ltr on Highway | Fraud Fraud Fraud | Shame Volkswagen

          Team Volkswagen India,

          I would like to bring to your notice a fraud committed by your employees by delivering a faulty Taigun Car to me that is running at an average of 4.5 Km/litre.
          I purchased a Taigun Highline 1.0 from Noida (Viraj Automobiles), all relevant documents attached for your reference. I live in Kanpur city and have been using the vehicle in this city. I purchased it from Noida because of the lesser waiting...
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          H
          HareKrishna1414
          Oct 30, 2022
          Nov 4, 2022
          This thread was updated on Nov 4, 2022
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          I've brought the VW Taigun 1.0 car and given it for annual or 15, 000/- KMS service but didn't resolved the complaints. Also, not responsive or not skilled labour, after service getting the car performance got down.
          Volkswagen India customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Greetings from Volkswagen Passenger Cars!

          This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

          We request you to please share your car registration number, service center name and contact details and in order to enable us to address to your Query/Concern.

          Assuring you our best services always.

          Yours’ Sincerely,

          Customer Care- Volkswagen Passenger Cars
          Division of ŠKODA AUTO Volkswagen India Private Limited
          (formerly known as Volkswagen India Private Limited)
          Reply
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            A
            Ajay Shidore
            Oct 17, 2022
            Oct 22, 2022
            This thread was updated on Oct 22, 2022
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Volkswagen India — Very Very bad service and harassment

            I did one mistake that I choosen Ahmednagar service center for my accidental car repair. It took almost more than 3 months to handover my vehicle but after 2-3 days I observed multiple issues like alignment, pending work and all.

            Can I register complaint against consumer right ? As I already paid 2 lakhs for repair and it's just a waste of money and time for me.

            This is very bad experience i had in my entire...
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            S
            Sujithssundar
            Oct 16, 2022
            Nov 12, 2022
            This thread was updated on Nov 12, 2022
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            Volkswagen India — Paint damage on just one year old VW polo car

            1. My name is Sujith S, owner of a Volkswagen Polo 1L MPI Comfortline petrol. I have purchased the above mentioned vehicle on Mar 2021 from Volkswagen Ahemednagar, Maharashtra.
            2. My car completed 14k kilometres and did its first service on Mar 2022 from Volkswagen service centre Nashik. Now I am facing an issue with the paint damage on the bonnet of the car since last 1 month. The paint has been damaged on the bonnet in different...
            +5 photos
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            M
            MITARTH MAHOON
            Oct 15, 2022
            Oct 22, 2022
            This thread was updated on Oct 22, 2022
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            Clutch pedal stops working while driving.
            Sits down automatically and doest come up.
            Been to service centre twice and they have changed master and sleeve cylinder twice and still no improvement.
            Again facing same issue.
            Bad diagnose system
            Volkswagen India customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Greetings from Volkswagen Passenger Cars!

            This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

            We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

            Assuring you our best services always.

            Yours’ Sincerely,

            Customer Care- Volkswagen Passenger Cars
            Division of ŠKODA AUTO Volkswagen India Private Limited
            (formerly known as Volkswagen India Private Limited)
            Reply
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              K
              Kaarthy g
              Oct 9, 2022
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              Volkswagen India — Engine warning lamp glowing - mexm21603nt019096

              Hi,

              My polo GT tsi vehicle number : tn45ca6905, facing engine warning lamp glowing issue from the day of purchase.
              I have purchased this vehicle on Jan 13 2022 from ramani cars Trichy.
              Now the vehicle is in ramani cars Trichy workshop. I am not getting proper update on vehicle status.
              Please help ASAP.

              Regards
              Kaarthy.g
              [protected]...
              +1 photos
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              S
              Saurin15
              from Ahmedabad, Gujarat
              Oct 5, 2022
              Oct 9, 2022
              This thread was updated on Oct 9, 2022
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              Need immediate attention from Service Station at Ahmedabad who have held my car since past 9 days for some weired noise from front. No remedy till date, not sure will it be resolved or not
              Volkswagen India customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Greetings from Volkswagen Passenger Cars!

              This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

              We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

              Assuring you our best services always.

              Yours’ Sincerely,

              Customer Care- Volkswagen Passenger Cars
              Division of ŠKODA AUTO Volkswagen India Private Limited
              (formerly known as Volkswagen India Private Limited)
              Reply
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                P
                Praveen veccha
                from Hyderabad, Telangana
                Oct 5, 2022
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                Volkswagen India — Volkswagen Deccan Mody Uppal Betrayed at the time of sales and delivered vehicle with major scratches.

                Hello Team,
                I have booked Volkswagen Taigun 1.5 Ltr GT Plus on 04/08/2022 at Volkswagen Deccan Mody Uppal branch and got a quotation of 20, 38, 200/- on road.
                The sales person Shiva and Ashok convinced me a lot for booking this vehicle at 20, 38, 200/- by saying they kept very less margin with dealer price just to sent the vehicle to the market.
                I have called them multiple times before delivery confirmed on the price...
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                D
                Deepak V L
                Oct 3, 2022
                Oct 9, 2022
                This thread was updated on Oct 9, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Volkswagen India — Taigun - TSI Topline manual: Driver seat glass window issue

                I have bought Taigun TSI Top end model on NOV 2021, since then I am facing issue with driver seat window glass and the Volkswagen team hasn't fixed it yet.

                Issue description:
                The driver seat window doesn't work well. If the window is closed and when I try to slide down the window and again try to slide up, it doesn't slide up immediately. It slides up halfway and sides down automatically, this happens twice every time...
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                V
                Vijay Musigeri
                Sep 30, 2022
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                Volkswagen India — Volkswagen finance NOC

                Hello,
                My loan got completed 2020 March . Still not received the NOC. Facing the difficult time to transfer the car .
                I got to know the financing company is closed now .
                Please help me the NOC.
                I have been mailing at CustomerCare.[protected]@vwfs.com, But no response received till now.
                My car registration: KA03MV5502
                Email : [protected]@gmail.com...
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                B
                Bhakti Parekh
                Sep 28, 2022
                Oct 3, 2022
                This thread was updated on Oct 3, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Volkswagen India — Refund which is in process for more than 10 days

                I paid advance for 2 year service package and key (roughly around 32000) i have recently purchased my car and i did tell them that my transfer is in process, but after paying then they were not ready to give invoice on my name, so i asked them to refund the money on 17th September, which they said ahould be done in 8-10 days, today is 28th September and still they have no update and excuses like HOD is not there, cheque will get signed, more...
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                R
                Raju Lakshmi
                Sep 19, 2022
                Sep 27, 2022
                This thread was updated on Sep 27, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Volkswagen India — VW Vento Wire harness Part unavailability and No ETA from past 3 months

                Dear Sir/Madam,
                I gave the VW Vento Desiel vehicle at VW Apple Auto, Whitefield due to a water clog problem on 18th June 2022.
                The Service Advisor advised the need to replace the wire harness part and placed the order for the part.

                So far NO ETA for the part availability and insurance was not waiting since its an unknown time. I need the vehicle to commute purpose.

                Neither Apple Auto service centre...
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                T
                Tapan KumarBehera
                from Bengaluru, Karnataka
                Sep 17, 2022
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                Volkswagen India — POLO/ Invoice copy duplicate complaint 2

                Dealership Name: Volkswagen Whitefield apple auto
                Vehicle number: KA 03 MY 5342

                After following up for 3 months the said service center is not providing me the duplicate invoice copy of my vehicle.
                I have lost it and now required while transferring vehicle to another state.

                Please don't mark this as resolved after just redirecting to said dealer
                This is another complaint I'm raising as you...
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