Volkswagen India Customer Care
Volkswagen Group Sales India Pvt. Ltd.
Customer satisfaction rating: 41%
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1680
COMPLAINTS

Volkswagen India Customer Care

Volkswagen Group Sales India Pvt. Ltd.

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Address
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
411
down
171

Phone:
Phone:
+91 22 3313 7000  [Corp Office]
up
195
down
114

Fax:
Fax:
+91 22 3313 7201  [Corp Office]

Customer satisfaction rating
41%
Complaints
1680
Pending
100
Resolved
668
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Volkswagen India Complaints & Reviews

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Volkswagen India — non service for a month for abs complaints

 Abraham B Machiyanickal on Oct 20, 2019
I purchased vento on 2017 and my registration number is kl 60 l 9377. Last month my car shown abs complaint. On 16.09.19 i visit phoenix kannur showroom where my car purchased. They checked and informed me that there was a electrical problem they need to one day to rectify the same. They informed that they book a slot for my car on next monday (23.09.19). On previous day i just enquire about my car service schedule then they informed me that they didn't booked for service. Then they booked another slot on 28.09.19. On just day before they called me and informed that parts was not came. They changed...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — pirelli tyre side wall bursted

 AbhilashIITM on Oct 16, 2019
Vw recommend pirelly tyres, why???
4 months back i changed all my tyre to pirelli based on vw's recommendation.
My tyre got busted during a long travel. It was not in a repairable condition.
Went to vw for changing it as its in unconditional warrenty.

After long argument with them, i had to pay 20% for the cost of it.

Not sure why i payed this money. Even vw guys also not able to explain. If they talking 20% for wear, then i dont think there is a 20% wear on it.

I have been hearing many cases of pirelli tyre like this. I think...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — missing rc

 Saurabhwarm on Oct 11, 2019
We had purchased volkswagen polo in july 2016 and car registration no. Is mh 14 fm 9938. We took loan from sbi to buy a car. We got the rc from volkswagen without hypothecation. To comply banks audit we had to submit the original rc to volkswagen, nerul. Since jan 2017, i have been following up with them for updated rc but no response from them. I have visited rto also but it seems they have not even submitted the rc to rto for updation. Now my loan is also closed.
Please resolve this on priority. Provide me the original rc
Mobile no. [protected]...
Complaint comments  Read comments [1]Complaint category Car Dealers

Volkswagen India — missing rc copy

 Saurabhwarm on Oct 11, 2019
We had purchased volkswagen polo in july 2016 and car registration no. Is mh 14 fm 9938. We took loan from sbi to buy a car. We got the rc from volkswagen without hypothecation. To comply banks audit we had to submit the original rc to volkswagen, nerul. Since jan 2017, i have been following up with them for updated rc but response from them. I have visited rto also but it seems they have not even submitted the rc to rto for updation. Now my loan is also closed.
Please resolve this on priority. Provide me the original rc
Mobile no. [protected]...
Complaint comments  Read comments Complaint category Car Dealers

Volkswagen India — faulty fuel injector of my vento kl29g3919

 ShibuBS on Oct 10, 2019
Hi,
Even after several complaints to VW (Ref no. CCR192154: Volkswagen Customer Care ) no response from VW team.
I was travelling to Trivandum from Ernakulam in my VW Vento (KL-29-G-3919). The fuel injector warning swas soon on and I was forced to stop in the Highway during midnight. This is for the third time the same issue is popping up.

Shibu B S...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — car battery

 Mamfar on Oct 10, 2019
I hv put my car for service at nerul service station the response is very slow. It is 2 days now the car is at service station.9th oct the car is given for service just 1 year old car and they say the battery is leaking, during inspection last week at another service station in pune - vidyot motors there was no leak detected in the battery. I do not understand this policy of battery renewal or it is just fooling with us...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — alternator complaint

 silu007 on Oct 9, 2019
I own a may 2011 vw vento diesel highline car. Car registration number is kl-35-c-2525. I am regularly doing all periodic services with vw workshops and maintaining the car in very good condition. There are even no single scratch in exterior, interior and under body. Car runs only 47, 000+ kilometers. I opt this car in 2011 by thinking vw is one of the world's largest automobile manufacturer so i will get a world class product. But my actual experience was different. I faced lots of complaints like ac water leakage inside cabin, coolant leakage, starter failure, fuel injector failure, frequent abs...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — car bluetooth damaged during service

 Rupa Heda Bhangdiya on Oct 7, 2019
Dear sir,
Our car wolkwagon vento no. Is mh12 ju5997 has been given for servicing in the month of june. After servicing we understood that our blue tooth in the car is not working which was working previously. To fix this problem the company removed the system from car and told us that they have sent it to chennai to solve the issue. But after continuous follow up the company only responding that we are still in the process to solve the issue. The october has already started and if i dont get my issue resolved in this week then i will file a suite in consumer court. I have kept my patience...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — windshield bubbles from the day of purchased

 Kumar Sarmista on Oct 5, 2019
I am getting glass cracks and bubbles from the day of purchased car and they r not taking any action in showroom regarding the complainant and very worst service from the pps motors tirupati and they don't know how to fit a bumper lock and every time door complaints since day 2 of car purchasing and worst service not giving response to the customers... I need my windshield change by the showroom...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — service delay two months tn 37 cq 8087 vento dsg model. india coimbatore

 Suryanarayanan Udayabhanu on Oct 3, 2019
Dear Sir/Mam,

I bought Vento DSG with lot of passion to drive a VW in 2016 and one fine day in 2019 July i could not move my vehicle singnalling to stop it. Contacted the service centre and moved the vehicle to carriage on 2nd July 2019. Till date no improvement in service. They say its a Mechatronic problem. Its almost two full month gone. There is no firm answer from the service centre.

Please help them to delive the vehicle soon with your support. I bought it to drive and not to keep in carriage. Shocked to see VW service centres are not equiped for a hightech service...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Volkswagen India — frequent breakdown of abs sensors

 bagatisanjay on Oct 3, 2019
1. My polo car mh43ar6964 purchased on december 2014 and driven 23000 kms only.
2.in the year 2018, abs sensors were replaced.
3. Now again the abs sensors has gone bad and need replacement.
4. We think your abs sensors have quality issues and you need to investigate thoroughly.
5.in my 40 years of driving experience i have driven more than 15 cars from all the reputed manufacturers such as toyota, skoda, maruti, audi, honda, ford, fait, we never heard of abs failure.
6. Please refer our case of head of quality control and servicing in parent company....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — damaged my car

 Ankur Samriya on Sep 30, 2019
I had my car serviced a few months ago, it cost about ₹ 400000 in the car, the service center in kota does not do well for the car, the dealer girdhar harassed me very much, he damaged my car completely. He has given lies in everything and tries to charge extra. My car is getting damaged again and again, i am very upset, now i am thinking of going to court....
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — vw jetta- is not in a position to move in a smooth way.

 Jkuladeep on Sep 30, 2019
The vehicle was completely stoped and locked when the vehicle is in moving after that i contacted with vw vijayawada helpline, the vehicle was picked up with toe vehicle and did some thing, the vehicle delivered on 21st late evening, my driver observed that the condition of the vehicle is not in order and intimated, later i personally drove the vehicle and observed that the gears are not changing according to the speed and moving with first gear with engine roaring sound after that too malfunction exhaust symbol is showing, again i sent the vehicle to vw workshop and lodged the complaint, they told...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — old parts in new car

 ravie111087 on Sep 28, 2019
I bought volkswagen vento petrol 23/may/2018. All of sudden in midway felt low pick-up in car and approached service center. They checked and informed clutch plates got damaged (Only in 18k km) due to inaccurate driving in dense traffic while pressing clutch for long time. But there was no such instance where car was driven in dense traffic while pressing clutch for long time. I have doubt whether defective/poor quality clutch plates were installed instead of advanced hydrolic clutch plates. Tried to approach volkswagen many times but no response till now....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — defective car parts

 ravie111087 on Sep 28, 2019
I bought volkswagen vento _ (Model) in _2018. All of sudden in midway felt low pick-up in car and approached service center. They checked and informed clutch plates got damaged (Only in 18k km) due to inaccurate driving in dense traffic while pressing clutch for long time. But there was no such instance where car was driven in dense traffic while pressing clutch for long time. I have doubt whether defective/poor quality clutch plates were installed instead of advanced hydrolic clutch plates. Tried to approach volkswagen many times but no response till now....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — pirelli tyres death trap for volkswagen india customers

 TR Reddy on Sep 28, 2019
Iam raghu from hyderabad, as volkswagen is recommonding pirelli tyres for customers in their service centers, due to soft side walls, the tyres is not at all tolerating for indian roads.

Two days ago i was on driving on high way, due to very small impact on the road, the tyre got busted due to side wall damage and car dragged 10ft away from road, it was 10pm in the night and i had to stay on the road with small kids till 1pm unitll my friend has come with mechanic.

After inspection mechanic said that these tyres are very soft and you cannot use those tyres any more...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — duplicate parts

 Prayang Rai on Sep 28, 2019
I send volkswagen ameo at service center they applied duplicate parts and third class service my complain can't solve i send my car at 23 august 2019
And i bill they gave me bill but in car they apply duplicate part and my vehicle no is gj27bl7500 and service advisor name is rahul barot solve
My complain i inform in company but no reply from them...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — noc not received even after closure of loan

 mangose on Sep 27, 2019
I have closed the loan almost two years back.

After one year they came back saying some charges of 2000/- pending.

They keep sending messages on my mobile about the above payments.

So i paid that 2000/- rs. Also by nift. Account no. Vwfs[protected], ifsc code citi0100000. Beneficiary volkswagen finance pvt. Ltd.

Even after giving entire payments still i have not received my noc. Or loan closure certificate....
Complaint comments  Read comments Complaint category Loans

Volkswagen India — service lag

 SREEKANTH M.G on Sep 25, 2019
Hi,

My volkswagen polo highline needs to be inspected. The car is showing needs inspection as well. When contacted volkswagen kozhikode (Phoenix) they gave me date october 19. Should i stop using my car for 1 month to get it inspected??. Pathetic service
After buying car spending and taking extended warranty too, to receive such a poor service option is something which cannot be accepted for any reason. If you are not able to fulfill service requirement. Why are you selling cars. Completely disappointed
Vehicle no kl19h2556

Expect a quick action for this.
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — service by autobahn navi mumbai

 [email protected] on Sep 25, 2019
My vehicle in service from last 4 days. Yesterday evening we already clear all invoice mailed by them. Till today we had not get back our vehicle. And regarding denting and painting we not get satisfactory quotation from them. For two door they quote 1, 10, 000/-. Please check for same. So we request you to check with this company and do the needful to alert them for improve their service....
Complaint comments  Read comments Complaint category Car Service Centers

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