Volkswagen India Customer Care
Volkswagen Group Sales India Pvt. Ltd.
Customer satisfaction rating: 40%
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1625
COMPLAINTS

Volkswagen India Customer Care

Volkswagen Group Sales India Pvt. Ltd.

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Address
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
399
down
160

Phone:
Phone:
+91 22 3313 7000  [Corp Office]
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188
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110

Fax:
Fax:
+91 22 3313 7201  [Corp Office]

Customer satisfaction rating
40%
Complaints
1625
Pending
87
Resolved
624
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Volkswagen India Complaints & Reviews

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Volkswagen India — regarding offers.

 Dalishs on Jun 21, 2019
Sir,
I have booked an ameo highline plus (P) in the last month. The deals offered me a lot including seat cover, mat etc... at the time of booking. I paid Rs. 682000.Now sales executive told me that the offers has been changed. But they offered me at the beginning. If its the case, deals would have been informed me earlier. Now Im little bit confused whether it has to be cancelled or not. Its pure cheating. I booked at EVM volkswagen, kottayam, kerala. My cell no [protected]
Looking forward to get a positive response.
Thank you
Dalish Sebastian...
Complaint comments  Read comments Complaint category Car Dealers

Volkswagen India — worst after sales service from volkswagen kannur

 Vivekkarivellur on Jun 19, 2019
I am losing a lot of time and money because of the poor sales and services by Volkswagen Kannur (PHOENIX CARS INDIA PVT. LTD.)

Vehicledetails:
VOLKSWAGEN POLO 1.2 Tdi 2011 Model
VIN : WVWF11605BT070860
GSTIN 32AAFCP1300E1ZA
Reg no. Kl-59-E-1999
Dealers name-VOLKSWAGEN KANNUR ( PHOENIX CARS INDIA PVT. LTD.)

Hi,

Last week on Monday[protected] I went to Volkswagen Kannur for inspecting my polo due to few problems like gear not engaging, turbo not kicking in, Suspension problems and all. They inspected and told me to...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — service problems

 Veerampattinathar on Jun 19, 2019
30th April 2019 Polo car Reg. No. TN 85 B 0896 was given for service at KUN MOTOR Service at Alanthur, Chennai, Tamil Nadu. Replaced several parts including service we have paid Rs 48, 000.0. No proper service and complaint to service adviser for several time. No use for Volkswagen Service center. 5th June 2019 was given for Body shop work and requested for Old complaints are to be resolved. Bill was raised before fixing the accessories and old complaints not resolved. very poor responses....
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — turbo charger of my polo car is not working.

 sanjiv lal on Jun 19, 2019
My car polo reg.no. UP78 DV 1385 has problem with the turbo charger. My car has an extended warranty but still the car is not being repaired It is with the VW workshop at kanpur since 10/6/19.
Kindly look into the matter so that the car is repaired at the earliest.due to in necessary delay in part of the dealer the car is not getting repaired. Hoping for an early reply....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — issues regarding repairs and services for volkswagen polo/ heavy expenditures

 rishabhdhand13 on Jun 18, 2019
I, Rishabh Dhand have been a trusted customer of VolksWagen cars for the past few years now and I also own a VolksWagen car in my hometown i.e. Ludhiana. Since my past experience was decent so far as the company is concerned, I opted to purchase a pre-owned “VolksWagen Polo, Highline” in Delhi where I am currently putting up. Importantly, I had taken a loan for an amount of INR 2, 50, 000/- in order to purchase my car.
It would not be out of context to mention that quality and reliability was one of the prime reasons for opting for ‘Volkswagen’ despite my fellow users counselling...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — employee salary issue

 Robin Surti on Jun 17, 2019
Respected Sir/Madam,

Myself Robin Surti, I am currently working for Volkswagen as a Sales Consultant at Navjivan Auto Square Pvt. Ltd (Dealer of Volkswagen) at Navsari, Gujarat. I am working here from March 2019 and I was doing my work honestly and faithfully. I have not received the Salary for the month of May. They stated the reason as you have not sold any car since you joined here whereas I brought one customer whose name is Jayesh C Vadodaria, I have taken his booking and later the delivery was done by the DSA of Navjivan Auto Square Pvt. Ltd. I complained about this to the...
Complaint comments  Read comments Complaint category Car Dealers

Volkswagen India — cheating experience from volkswagen

 JomG on Jun 17, 2019
Unfortunately I have done repeated engine fuel injector replacement for my car for 5 times in the last 20 months. They have keep on changing the injectors each injector cost 25thousand rupees and never give warranty which was under warranty
exact reason for repeated failure of same engine parts which perform same function is not investigated even after I requested for the same.Each time it has been justified by either of the statement" fuel quality "or "it happen when one injector fails it continues to the other"
I replaced the injector 4 times from VW kannur and 1 time from Kochin....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — is volkswagen going to shut down in india?

 kchandu5200 on Jun 12, 2019
Reported problem not solved(AC getting the bad smell when I start the car and AC), and they charged multiple time for single part(break oil, required 0.5ltr, but they charged 1.5ltr, with different names). About this issue, I wrote a mail to "NSCI R: Mumbai, Customer-Care", [email protected] But I did not get the response from both. I did not get any feedback call as well, after delivery of the car. Last year they damaged the front bumper, they promised, we will do the bumper work next visit. But They are not done anything. The estimated bill is 9, 427/-(after hand over to service manager),...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — selling of accidental car as new

 Vikram Bali on May 30, 2019
Hello sir purchased tiguan in april 2018 from lally motors ludhiana i was upgrading d car last week was told by surveyor that ur car half side is painted but till date no work has been done by me on asking d dealer ship they r giving excuses the car was already accidental when sold to me and was painted. Please kindly c into d matter it’s a renowned company and with world wide fame this is not good on d part of dealership.
Thanks...
Complaint comments  Read comments Complaint category Car Dealers

Volkswagen India — horrible after sales services after delivering a malfunctioning polo gt tsi unit

 ganguly.abhishek88 on May 28, 2019
Its been almost 4 month since the delivery of the new vehicle, vw polo gt tsi 2019 model, and my ac unit is still not working. This complaint was raised multiple times with the vw authorized service center elite motors, hosur road, bangalore. Moreover, the vehicle was collected 3 times from the day of delivery, 1 time each in the month of march, april and may respectively. They kept the vehicle for inspection for a considerable amount of time and each time they returned the vehicle saying the issue is permanently fixed. But the issue reappears a few days after. This time i raised the complaint again...
Complaint comments  Read comments [2]Complaint category Car Dealers

Volkswagen India — vento car leakage cylinder head causing to replace engine and company denied to take responsibility of mess by service station and defective part

 Sawkar on May 25, 2019
Our car had crashed and we toed vehicle to vw service station last year; after 1month car was ready but the sensor was showing engine temp high; they took another 3 weeks to fix sensor issue but actually it was engine issue; after few days again sensor started blowing and after consultation on phone they told to ignore and continue driving ; same issue was again started and also radiator fan was making high noise and not stopping after engine stop. Again car was sent to servise station in kolhapur this time they said your use is hardly so rats in garrage had cut wirings and which needs again fix...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — coolant oil issues and service complaints

 rajeshm75 on May 23, 2019
Last week i had taken up my vento vehicle to the volkswagen service center with the complaint that the coolant oil seems to have turned completely black in colour. Service advisor had advised that it would take around 3 hours to flush the coolant and have the container replaced. It has been now 10 days now and still the service center is not able to identify the actual root cause and giving reasons to change all parts in the vehicle. The service is pathetic that they are not able to identify the problem and providing reasons to change parts which comes up with a huge cost. Last month i had a complete...
Complaint comments  Read comments Complaint category Car Service Centers

Volkswagen India — rsa

 varunjoshi82 on May 21, 2019
VW Mumbai West dealership sold me a RSA certificate on 21 June 2018 (certificate number : VW41582A[protected] and collected the relevant consideration for the same. When my car has broken down, RSA toll free number operator (Junaid Khan) informed that my certificate was not updated in the system. It took about 25 minutes on call to get this right. This maybe a potential fraud - dealer collects RSA money and does not update system. Please investigate. On other matter, Junaid collected a copy of my RSA certificate on whatsapp and informed there is no official email address for getting the certificate...
Complaint comments  Read comments [2]Complaint category Car Dealers

Volkswagen India — frequent abs failure in ameo-petrol model

 Kl39k2566 on May 17, 2019
I am loosing lot of time and money on frequent failure of your abs sensors in ameo petrol models.

Vehicledetails
Reg no. Kl-39-k-2566
Dealers name-evm cars
Volkswagon ameo 1.2l mpi 55kw mt-co
Chassis no. Mexh16605ht056396
Engine no. Cjl 123879
Owner's name-nelson. K. M
Vehicle bought in 2016

Vehicle is being regularly service3d at evm passessnger cars india p ltd, building no 3/275 a, cheranellor p. O. Edappally-kerala
Cin no. U50100kl2009ptc024052...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — vento turbo complaint [Resolved]

 Rajesh_81 on May 16, 2019
This is regarding a persisting complaint on my volkswagen vento car. I have been servicing my car regularly, replacing parts as specified, using only shell diesel after i had 3 fuel injectors replaced.
The glowplug light goes on and speed automatically comes to 90 or 100 kmph when i reach 120 kmph speed in my car or the rpm goes to 3000.

For this i have left the car in kun volkswagen, chennai. They couldnt fix even after 4 attempts.
Every week they would say they have done a test run but when i take the car in highways, i see the same issue.
They have replaced...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Volkswagen India — unpaid salary [Resolved]

 Karan Ghadiali on May 12, 2019
Hi this is hardik mistry. I’ve been under sales department volkswagen navsari since january 16 2019 till date but i have not been paid for the last month which is may. I was working even on sundays and regularly. I’ve been fired recently and when i asked for what i deserve, they denied to pay me my salary without any reason. I want what i deserve. I want my last month salary which is 8000/- or else i have to file a complaint against them to the highest authority or even police....
Complaint comments  Read comments Complaint category Car Dealers

Volkswagen India — car door lock key [Resolved]

 Kokesh on May 10, 2019
Hai i have problem with volkswagen polo car door lock key and techniction told der is a problem with lock set and its mechanical problem
This problem from part only
Then why should i need to pay the payment
From 2 days i am using second key how is it possible door lock key is not working
That's the point i discussed with gm at uppal branch hyderabad volkswagen ida uppal
And this is i am phasing from 4 time from uppal service centre
Thank you every much please try solve my problem asap

Lokesh reddy
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Volkswagen India — polo car anti theft issue

 [email protected] on May 10, 2019
Is there any customer service mechanism placed in indian market for volkswagen cars.
My experience is no 'customer care' is there, not here in ncr delhi even. If you call some customer care no. They will guide you to contact to the service personnel of the agency.
I got the battery of my polo car changed & an anti theft box poped-up on the system screen, demanding some code. Which ended up in locking the whole system along with ac etc.
Talking to the service personnel in the agency, i was told that it will happen every time when you change the battery and you will have to go...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Volkswagen India — armrest

 Dipanshu Saini on May 8, 2019
Hi I put a new accessories ( arm rest) from Autobahn Ram mandir goregaon West Mumbai on 22nd Feb and von 26th Feb my arm rest lock was open from both the sides I called Autobahn and informed them they said will see what we can do...Then I gave my car for yearly services and put the same complaint again and they said sir we are trying but no answer from their side...Then I called customer care and informed them they said with in a 48 hours you will get call but I did not receive any call from Volkswagen...I got one mail and I went to Autobahn again and met Sarita Sharma (manager). She didn't even...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Volkswagen India — engine malfunction sign is indicated [Resolved]

 Nitesh Gajbhiye on May 7, 2019
My newly brought volkswagen ameo in january 2019 and had a problem of engine malfunction sign is appear at 3000 km after they solve my problem after driving 150 km same problem are aries. Again they sove. After driving 200 km again engine malfunction sign is appear. And this service centre is 120km away from my home and same problem is arive and my job is emargancy sevics so my daily routine is distrib. So kindly help me...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

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