Airports Authority of India — complaint against the lady security check in guard at ranchi airport

I want to lodge a complaint against the lady security check in guard who was in-charge of checking the ladies physically on april 28, 2018 at around 6 pm at ranchi airport.

I was travelling along with my son (Who is just 5 years old) by indigo flight 6e 997 on april 28, 2018 (From ranchi to bangalore scheduled at 7.20 pm). When i went near the security check-in counter along with my 5 year old son, the lady security check in guard shouted at me that i need to send my son to the male check in counter. When i told her that he is just 5 years old and cannot stand alone in the male check-in counter without any escort, she yelled at me that he is not that small and it's close by only and she will not check in (As if he is an adult and not 5 years old). My son started crying very badly ad she again shouted at him saying that he is a male and she will not check him.

Luckily my father in law was also travelling by the same flight and hence i sent my son along with him for the security check in. When i asked the lady security guard that what if i was travelling alone, she very rudely replied that she doesn't care and she would not have checked him in the female que. I told her that i am frequent traveller and have been at different airports but have never seen such a rule for a small child but she kept on shouting at me.

I just want to ask a question - doesn't a 5 year old need an escort?. What if i would have sent him in the male que without any guardian (As the lady secuity check in guard present there refused to check him) and someone would have physically assaulted him in the que or have done something to him or my son himself would have run away somewhere? Who would have been responsible for that?

I urge you to train your security check in guards to understand the difference between a small child (Just 5 years old - to be very specific) and an adult.

I am not sure if any instructions would be given to that guard or not but am eagerly waiting for your reply - this is not just my question but i am worried about all mothers who travel alone with their small kids.

Regards,
Sweta