IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 38%
Submit a Complaint
3165
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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125

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
38%
Complaints
3165
Pending
128
Resolved
1156
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IndiGo Complaints & Reviews

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Indigo Airlines — denied checkin / boarding even after reaching checkin counter 75 mins before flight departure

 malhotra.yogi on Mar 18, 2019
My flight from kuala lumpur to bangalore was scheduled to depart at 11:40 am and i had reached check-in counter before 10:30 am. I was told by the crew that check-in is closed. On asking why so i was told that flight landed early and check in has been completed. Even after pleading and folding hands that we have sufficient time in hand to board the flight i was not allowed to check-in and was harassed by the crew at kuala lumpur international airport terminal 2.
The crew was rude specially the lady at desk and used abusive demeanor. She even commented that we indians do drama.
I fail...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — need confirmation of fraud or valid

 [email protected] on Mar 16, 2019
I would like to bring to your notice that i have applied for ground staff recruitment as per the newspaper advertisement in dimapur, nagaland.
There has been endless payment requirements which i want to verify now before i proceed any further payments (I have already paid for few requirements).
Kindly help me verify it so that i can discontinue further calls and email communication if it is fraud.
Attached photos of the letters received through email....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — unable to board flight

 Pranoy28 on Mar 16, 2019
Dear sir,
I checked in at chennai airport at around 7 45am for my flight from chennai to trivandrum which is supposed to depart at 10 45am. Around 8 45 the boarding gate was shown as gate number 13. So i sat besides the gate. Since even after 10 35 boarding was not announced. I checked with the counter and they said the boarding has been completed. But the display board near the gate was showing tuticorin all the time which they later said was due to some technical error and that the feed was not sent properly. They directed me to the ticket counter and said they will get me the next immediate...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — baggage lost

 [email protected]ediffmail.com on Mar 16, 2019
My baggage is lost and still no response from indigo airline, even complaints was registered yesterday at chennai airport. My pnr no is emj82b and hand baggage tag no is 6e941811.
I am scared of lost of my valuable goods of worth rs 50000 /-.
I called chennai baggage lost claim on mobile -[protected], no one picking up call. How ridiculous are indigo airline staff? Very surprising.
Can i get any feedback from indigo airline with in a hour.
Regards
Basant kumar
Mobile -[protected]...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — fraud confirmation letter

 pratik upadhye on Mar 16, 2019
Sir my name is pratik parisa upadhye sir maine quiker se job search ke the us me ground floor ke post the maine us me apply kiya tha un ka mera pass call aata tha or mere decoments mange the maine decoments snd kr diye or un ne online test liya the usne un ne bola ke aap pass ho gaye ho interview liya us me bhe bola pass ho gye fir un ne 9000 mange bola training pr refundable karte bole phir medical test ka verification pr 11000 rup le liye fir un ne mujko bola ki idfc bank me deposit ke liye 10000 or laptop ke liye 15000 liye. Fir confermation latter snd kiya info. [email protected] se....
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — latest updates from chief acquisition & talent search team - goindigo airlines

 Aria T on Mar 16, 2019
Hi team

I have received this email 2nd time as first time i already paid rs. 900 online through paytm for indigo airlines job back in december 2018 for which i never received any letter nor call nor my money back.

If this is fraud then what action i have to take where to complaint whom to contact as i don't have any information of indigo airlines.

Pfb first email:

Job notification[protected]ae


Profile accepted reminder - indigo airlines [ complete your candidature ]
Let's fly high...

Indigo...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — complaint against lost baggage

 Paulomi Patra on Mar 14, 2019
I was travelling from lucknow to kolkata on 6th march, 2019, flight number 6e 0244. I had given 3 baggages st the check-in but i received only two baggages at the kolkata airport. I lodged a complaint regarding this on 6th march itself. I mailed at the customer. [email protected] as well. I have not received any response, neither have a received any compensation. I have faced an utter financial loss due to indigo airlines' negligence. I hope my case to be considered by the indigo airlines else, i think i should take some legal action....
Complaint comments  Read comments Complaint category Airlines

IndiGo Airline — job offering

 Sewan jeet singh on Mar 14, 2019
They called me for a job as a tagboy and briefed that training salary for the periods of 2 3 months is 21500 after training salary will increase up to 26000 and after six months salary will be up to 30000 first they said me to pay 2500 for form then they again ask me that you to pay 4500 for verification through coporate investigations of india i have paid 7000rs for this process and now they are saying that you are selected in indigo airline as a tagboy they said you have to to 15500 more for salary account this creates dout in my mind that they are cheating me on the name for employment the no....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — pnr wcq4gf

 dc_11 on Mar 14, 2019
Pnr no. Wcq4gf

Sir,
As i got mail from your side that my flight schedule from delhi to srinagar will be change.
As per your mail i try to modify the main flight from ahmedabd to delhi as per option provided by you.
When i change my ahmedabd to delhi flight.
You change my delhi to srinagar flight again... It will be not accepted by me.
I want to reach srinagar as early as possible. And dont want to stuck at airport for more hours...
If i change my first flight from ahmedabad to delhi it effect to delhi to srinagar flight then i dont want...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo airlines job offer

 devkiyara on Mar 14, 2019
Recently i received an offer from indigo airlines regarding ground staff vacancies in which they demand rs 2000 in order to generate my id and for being able to participate in first round interview. Than for second round interview they demand 6800 rs for documents verification which i denied to pay. They told me my resume was selected from jolly grand airport dehardun.
Does indigo demand money to recruit?...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — fraud employment offers

 melwyn.bryan on Mar 13, 2019
My wife recieved email stating job opportunity at indigo airlines on various positions and further there would be registration fee which need to pay before the procedure, as my wife was ex cabin crew and she is well educated with indigo official site and here i'm bringing this complain to the concerned department so that no innocent people will suffer further more. Please find sttached copy which we got througj email.

Hope indigo legal team will act against this....
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — I want refund full payment

 cpkushwah on Mar 11, 2019
I have booked a flight with my pnr llz56h from jaipur to ahmedabad on 11march 2019 where i have done my webcheck in the my flight and i am having my seat no... I reached about 0714 hrs where my depature was on 0755 hrs.. I have my brother with me in same time with webcheckin done with different pnr.. He was allowed to go but i denied,, in a very inappropriate way... They just walked from the counter leaving me confused.. Nobody from indigo helped me and on top of them yelled on me.., have i took any liability on you.
And i spoke with mr. Ankit he didnt listened anything.. He was a tape recorder...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — web check in issues

 Geeta Kushwha on Mar 11, 2019
I have booked a flight with my pnr llz56h from jaipur to ahmedabad on 11march 2019 where i have done my webcheck in the my flight and i am having my seat no... I reached about 0714 hrs where my depature was on 0755 hrs.. I have my brother with me in same time with webcheckin done with different pnr.. He was allowed to go but i denied,, in a very inappropriate way... They just walked from the counter leaving me confused.. Nobody from indigo helped me and on top of them yelled on me.., have i took any liability on you.
And i spoke with mr. Ankit he didnt listened anything.. He was a tape recorder...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — careless staff and crew members

 Sugam Pathak on Mar 11, 2019
I had indigo flight# 6e 198 from mumbai to delhi pnr# pmbr6r yesterday i. E. 10.03.19, and my checked in baggage was mishandle so badly that its lock is broken, also it was open from the one side and it cause me loss of atleast 7000 inr.
2# during the flight i asked one of the crew member that i would like to order some food via card payment, she said let me check and come back to but all staff members were so busy in their gossips that no one turned up, what kind of service you people provide. Start taking feedback from random travellers because only good looking crew members is not just...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — I received mail for my selection in ground staff in indigo airlines

 Mamta245 on Mar 11, 2019
I received a text msg on my phone that i was selected for ground staff in airlines. When i called the number ([protected]), he said i was selected for ground staff for which i need to pay rs.2000 (Refundable) for registration i". After registration, he sent me payment details then i was asked to send my datails and other documents by mail. And i received a link for online test which had 20 questions for 30 mins. I completed the test after which he called me for 2nd round of selection i. E, telephonic round for which i was asked to pay rs.6800 (Refundable) for document verification. I had not paid...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — invoice related

 nishantgaur063 on Mar 11, 2019
I have booked a flight from delhi to port blair via chennai (Pnr : shnjft) and return flight from port blair to delhi via chennai (Pnr : wdmqxs).
I got a the combined invoices from delhi to port blair. I want a break up invoice mentionioning charges separately from delhi to chennai and chennai to port blair. And provide me the invoice showing segregated fare charged for return journey. I want this segregated invoice for both to and fro journey for the purpose of reimbursement as per leave travel concession (Ltc)....
Complaint comments  Read comments Complaint category Government Organizations

Indigo Airlines — treatment by staff at indigo air check in counter

 4Oneness on Mar 10, 2019
I was flying a domestic flight from bangalore to ahmedabad 1/23 and i did not know about weight limits for checked bags. The woman at the counter named beena checked the weight of my bags and said they were over weight, and for 4800 rupees i could cover the cost of the extra weight. I reluctantly agreed (Flight itself 6300 rupees) and gave my credit card. Then she said she made a mistake, i had to pay 6000 rupees extra. I asked to speak to manager kiran who said now i had to pay 7200 rupees and didn't care that i had been offered before 4800 rupees and 6000 rupees and was very rude and dismissive...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — I'm complaining about careers

 Pavan6366 on Mar 8, 2019
I'm getting fraud career mails from indigo airlines hr and i have submitted a Google form.After submitting it I got another mail, in that it is asking to pay the amount of Rs.900.please check it once and I don't want to get any fraudulent emails about careers.Why I am getting like these mails.Not only this but I am getting so many times like this but why I don't know...
Complaint comments  Read comments [1]Complaint category Job & Career

Indigo Airlines — transaction success but no ticket

 Mhpatel on Mar 7, 2019
Dear Sir,

Yesterday I booked tickets with Indigo. Payment successful meseege was from indigo web as per below:

Payment Status
Transaction ID Payment Status Description
61aed6b[protected] Success
We have sucessfully received your payment of INR 42942 towards your booking with IndiGo, In case you have not received your booking confirmation then you may call us at [protected]

I chat with online indigo agent to ask why not received PNR number so far, so he replied after collecting many relevant information that my payment was...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — cheating

 Pcdwr on Mar 5, 2019
I had boarding pass of indigo of date 03march2019. Its schedule departure is 16:55he's. But that day i received message from indigo that flight no.6e 598 is rescheduled at 17:25he's. So i reached at airport with web print boarding pass with pnr mlf89u seat no. 11b at 16:00he's. After security checking they allowed me to go to gate no.16. I reached at the gate at 16:45hrs. There i saw the gate was closed. I asked security to open the gate. But they took my boarding pass and stamped as "canceled". Then they said it is late & gate can't open. So that i returned back to home. By this i lost huge by...
Complaint comments  Read comments Complaint category Airlines

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