IndiGo Complaints & Reviews

I was traveling from mumbai to patna, on 30.12.2021, I boarded the flight of indigo through gate no.47b, in the lobby the announcement was made so sudden and delayed that I left my shoulder bag, though I remember that I have left my shoulder bag, I ran to get it, but was not allowed and the crew members said that will be send to my destination airport at patna after informing the loss and found dept.i did that...I got a reference no.also as they got my shoulder bag, my ref#28046, but they are not ready to send it to the patna airport.I need my shoulder bag as it was having few docs along with a Raybam sunglass .

While booking, I paid the full amount. It has been debited from my account but didn't receive any confirmation including pnr. The payment page refreshed onto the main page without displaying the itinerary.

I booked a return flight from Indore to Nagpur for travel from Tuesday, 7th Dec 21 and return on 8th Dec, 21. On reaching the airport, I got to know that the flight is cancelled (even after generating the boarding pass), and they have shifted me to another flight which reaches late at night without even notifying.
There was no notification for the flight change and I couldn't take that flight as it was reaching very late. Due to airline's negligence, I had to travel all the way from Khargone to Indore and lost my working day.
I explained this to the Indigo representative at the airport, but they casually said that since they moved me to a different time, they don't need to notify me.
PNR: MGQFMY

While flying from Bangalore to Agra yesterday l forgot to carry my laptop bag but immediately as l came out l realized that l forgot to carry my laptop, immediately informed executive who sent a runner to fetch my bag later on in evening when l opened my bag my HP Laptop was missing so loss of not only laptop but important data as well

Indigo changed the flight time for my Mumbai to Delhi flight without any notification from 5 am to 7:45 am. Extremely frustrated as I arrived at the airport at 3am only to find out that I could have gotten at least 2 more hours of sleep. Indigo has lost my vote of confidence, will be avoiding this airline in the future. I am not annoyed about the itinerary change but at giving absolutely no heads up when the change is quite significant.

I left My handset in 6E-5301 on Sat 08 Jan' 2022 time: 06:40.
Flight from BBI- BOM.

The seat number is 37 -D E F.
Suspecting to fallen in the side of window side.

Kindly help in handset recovery.

Hi,

I travelled from Mumbai to Nagpur flight on 8th Jan 2022 on flight 6E-5342 at 1:45. The complaint i wanted to resister is from the terminal there air air-condition bus services where travellers are taken from the gate terminal to the plane.
Indigo scooched in too many people in one single bus, there was no social or safe distance maintained in the bus. One of the lady actually started asking the authority to stop taking in people but the Indigo staff turned deaf ear. The same situation was repeated in Nagpur Airport as well.

Request you to please take some precautionary steps so that people feel safe while travelling. Travellers can walk safely to the plane or buses to take in only 15- 20 travellers at a time maintaining and following health and covid protocols.

Thank You.

Hi Team,

I have been following up with Indigo from the last 1 month on my damaged bag but the resolution received is not satisfactory.

My bag has been purposely dragged and scratched and hence the suitcase is completely destroyed. It was a totally new expensive suitcase and the airline is not taking the responsibility. I had asked the airlines to put a fragile tag on the suitcase but they didn't.
Sharing the recent complaint number for your reference 4208557.