IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 21%
Submit a Complaint
2573
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
282
down
97

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
21%
Complaints
2573
Pending
116
Resolved
515
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

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IndiGo Complaints & Reviews

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Indigo Airlines — charge me extra money

 Aruna Basnet on Jul 22, 2018
11th July 2018 I was traveling from Katmandu to Pune, via Delhi and number Flight 6E 32. So in Katmandu airport when I went to board the flight they checked my baggage including my purse and laptop and camera and they charged me extra 2470 in Nepali rupee for 3.8 kgs which was extra. But the same airline via Delhi they did not charge me any extra and they asked me to give a complaint....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — sorry

 Lumding on Jul 21, 2018
On going through details and on converses sion with idigo chief I came to know the original fact and the details history,
MY SELF EXTREMELY SORRY FOR MAKING COMPLAIN AGAIST INDIGO AIR LINES'
I AM WITHDRAWING MY COMPLAIN AGAINST THAT COMPANY AS THEY R NOT THE ACTUAL ACCUSED.
Really I too sorry to give them blem and for that I take perdon from all of the customer and officer, staff of indigo airways.
Regards
Dipankar chatterjee
Lumding, Assam
757789?588....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — non taking of initiative to minimize loss of customer

 Lumding on Jul 20, 2018
Refer my earlier complain where I have mentioned how the company it self chitted the passager and wrongly it was posted as chatting, sorry for that.
I have highlighted every corner, aspect and how they chitted but till now I have not being informed by concern authority and return of single panie.yes now I am looser but on my request a group around four hundred people those r regular air customer take oth that they never prefer indigo for their future journey.
Ultimately who will be the looser, let's see...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — chatting of indigo customer care

 Lumding on Jul 19, 2018
I want to purchase one air ticket ex CCU-BLR of 23/10/18 0n 11/7/18, accordingly go to u r mobile application, after entering the name of passenger miss dipandang chatterjee i have submitted payment and as per msg of bank deduction of 6940 made but after awaiting whole night I have not received any ticket and msg even .on next day I make complain to refund my money but u r customer officer decline my call with the remake call u letter, on 15/7/18 call came from the no and ask me to give card no, as it is obligatory i regrate that call.0n 16/7/18 show i was on duty call came from the same no and...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — non getting of refund money

 Lumding on Jul 19, 2018
I want to purchase one ticket ex CCU-BLR of 23/10/18 in favor of my daughter, accordimgly go to mobile application and made payment bit not received the ticket, on the next day submit complain to return my money but the respective officer instead of returning money daily deducted amt from my account through card, assuring that all money will be return within 2 to 3 hrs, bit all vain, not a single till return, name of officer start with A, mobile no [protected] and [protected].pl enquire and submit feed back .return my money arround 35880, ( without today's deduction)...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — few check-in counters for large no. of bookings

 Vamsidhar Boddula on Jul 19, 2018
There are very few Check-in counters in RGIA airport, Hyderabad among which only 70% are operating.
A very large bookings are done for IndiGo Airlines.

Due to which we need to wait for 1 hour in queue for Check-in.

On 19 July 2019, I have arrived to Check-in counter at 6.00 am.
Flight 6E-6211, departures 7.20 am.

Due to heavy rush and limited counters, I could not able to Check-in on time....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — unethical behaviour

 bhavyaka on Jul 19, 2018
I HAVEN'T seen such a rude staff in any other service sector in my whole life, We are travelling from Chennai to vizag on 5th july PNR- OC18QC- 6E 557, the issue here is we were late for 4 mins i.e we reached airport on time but reached the boarding counter 4 mins late and the they said that they cant permit us and asked us to check for the next available flights. that is when all this started. Arjun Is the guy we met at the indigo reservation counter who said he would help us with the next flight which is in another 2 hrs which has a transit to hyd and then to vizag which means we would reach vizag...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo charged for luggage with false reason

 jonnalasandeshkumar@gmail.com on Jul 18, 2018
I had traveled with my Family, we are of 2 Adults and one Infant. In-general The Infant will be allowed only with Hand Baggage and no Checking luggage is allowed So the actual Luggage allowed for me is Checking 30Kgs and Hand Baggage 21Kgs so Total is 51 Kgs. The Indigo Team mentioned previously that we can even club the Hand Baggage with the Checking Baggage. So i can travel with 51KGs with No Cost. But they had charged me for 9Kgs even though i am travelling with just 46 Kgs. When i asked the for the reason they were mentioned that Infant is not allowed to Carry the Hand Baggage Only Mother Can...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — compensation for flight delay

 deepak_cv3 on Jul 18, 2018
I had booked Indigo flight 6E - 185 from MUMBAI(BOM) to COCHIN(COK) airport departed from domestic terminal, dated 13 JUL 2018 from GOIBBO travel agent.The flight time was 23:20 and the flight was delayed.The flight 6E - 185 left the airport by 01:35 on the next day.Due to this delay i missed some important meetings which led to a huge loss in my business.So, I am requesting full refund of the flight charges from Indigo Airlines or any other form of compensation.

Email: deepak_cv3@yahoo.in
PNR: SG2BYG...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — regarding money fraud and fake appointment letter.

 kamalkumarsodha on Jul 18, 2018
Dated 04.07.18. My name is Sodha Kamal Kumar. I have applied a job in Indigo Aviation after applying in the next moment I got reply mail from careers@hrgoindigo.in. When I am see mail call letter from indigo airlines in mail mentioned that please security money deposit 9800 for Interview process as per instruction i have paid the security deposit. Then I got a call from Mr. Ayush Malhotra from this number ([protected]) He was saying that I have to submit security deposit amount 48000/-.and He given me bank of India account no: [protected]. Account Holder name is Mr Mukesh SIngh SO Gha. I have...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — complaint - luggage damaged

 Raghavendra Tomar on Jul 18, 2018
Dear Sir/Madam

I flew with your airline (IndiGo 6E 5097) on 17th Jul, 2018 between [15: 15] and [arrival 17:30].at Delhi Airport.

When I went to pick up my luggage at the Delhi Airport, I noticed that my luggage was badly damaged (attached some snaps for your reference ),
I had immediate Visited Indigo Customer Service Support counter but they had not resolved my problem and offered me to get Voucher Rs 1000/ to and settle this Issue.
But, Due to emergency at my Home, I moved from Airport to get Complaint copy but my bag cost was Rs 4750/- then why...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — fraud

 Sammy2018 on Jul 17, 2018
Maine quikr par indigo airline ticketing executive ki post dekhi to Maine apply kr diya the uske very next day mujhe telephonic interview k Liye call aaya or bola Gaya ki registration k liye money Dena h then clear hone k bad verification n then security k liye money demand hua fir mail aaya ki airport me PRM de mile k date 16-18 July h but ab koi reply he Nh mil rha h dono date par hone ko h.
Jis company se mujhe call aaya uske head k nam Santosh verma h or company k nam CAREER GUIDE Bataya ja rha jo ki mail mujhe info.careerguide1@gmail.com se aa rha h or phone calls in numbers se aa rahe...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — improper carriage of luggage

 rajrohit on Jul 17, 2018
Yesterday I was travelling from Mumbai to Kolkata with flight number 6E-272/353 Pnr- BCCGSM.
My check-in luggage was totally damaged and this is the first time that ever happend to me and this is all due to your poor care by your staff member.
This changed my thought about yoir service and this made me sure that never take an Indigo flight.
Pls improve your luggage facility so that other passengers don't have same feel, just like me....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — price in defence quota

 raman 1 on Jul 17, 2018
Sir i raman singh work at paramiltery force i want to know how u can say that your company providing 50%discount on booking threw defence quota . The realty is the difference actually in price is only 500 only . Today i go to idigo app for booking ticket threw defece quote Jammu to patna on the date of 20 oct 2018 the price show 6500 and without defence quota its 7000 . It's Only 500 difference ....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — complaint against crew member inflight

 mahua gupta on Jul 16, 2018
FEEDBACK TY9TTY My complaint against crew member. Ms Shivani.
I was seated in 27E and there were gents on either side. I was literally tightky seated as both gentlemen had their hands on the hand rest. Even the seat back of 26E was reclining. Ms. Shivani asked me what will I have. I said tea coffee but she found difficulty in hearing me. She served me sugar free tea, as oer my request. I requested her to ask the 26E passenger to straight the seat back so that I can be comfortable to open the table. She replied me that she cannot tell the passenger, I can tell. She seemed to just finish off...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — flight got 8 hours of delay

 ankitiiitgwl135cc on Jul 16, 2018
Booking Reference : PNR : FJ7T7U
This flight took off at current time at 10 AM. It is supposed to land at 1 PM at delhi. But it got 8 hours of Delay and reached Delhi at 8 PM. I had some flight that I missed and again had to booked another flight, which costed me huge 8000 rupees. Also I was in flight for 10 hours. It was very hectic. I need refund for this Flight. Please help me in this case....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — unable to cancel booking mlc29b

 Gautam Barman on Jul 15, 2018
Dear team, I have booked and travel one way, and unable to travel return, now I am trying for cancellations, but Indigo not allowing for cancellations. I have cancelled due to medical emergency in family. Kindly help and cancellations the booking and refund my cost on priority. My booking from Guwahati to Goa and Goa to Guwahati. Need some help from Indigo...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — ground staff job

 Ashwani kumari on Jul 15, 2018
Hi my friend name is rahul
Mere friend ne mujhe btaya k uske sath fraud kaise hua usne quikr app pr job search ki or usse indigo airlines ka post dikha jisme usne apply kiya apply k do din bad usse msg aya k usse ek telephonic interview dena h agr wo usme select ho jata h to uski job pkki ho jayegi or mere friend ne interview clear kr liya to unhone mere friend se 2250 rs registration fees keh k online transaction kraye fir unhone call k k bola k aap ko 5400 or submit krne hoge jisse k aap ki dress or canteen card sb bnega or usi k dusre din unhone dobara urgent me 9000 rs submit kraye with...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — flight delayed

 Slysha Dixit on Jul 15, 2018
Flight from Chennai to Pune scheduled on 14 july at 22.25 pm was delayed 3 times and we were stuck at the airport for 3 hours. The travel time from Chennai to Pune is less than that!! What kind of horrible service is this? Unfortunately I wasn't well and down with severe migraine and was stranded at the airport coz of indigo!! Surely not recommending this airline anymore. You guys should refund our money plus compensate for the inconvenience. 3 hours is a lot of time wasted at the middle of the night. Few people who had connecting flight were adjusted in other flight and why are we to wait for 3...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — I'm complaining about boarding area officers activities

 Veerai Computers on Jul 14, 2018
They were asking about Unwanted queries about me, for example why are you going that place, where are you going and etc, first of all i had get a VISA type was VISITNG FRIENDS AND RELATIVE VISA. then i had all their copies are already submitted, therafter they are asking RECEIVER'S PROOF, suddenly i had submit. otherwise they asking RECEIVER PASSPORT, Nowadays till i had go to many more flights are traveeling to other countries but i am not suffering for many members.Kindly request you to treat responsible for any HUMAN....
Complaint comments  Read comments Complaint category Airlines

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