IndiGo Complaints & Reviews

Hi

Every time, I use Indigo official web site to do my flight booking, after finishing payment via Net Banking, I get the display that the transaction is successful.

I then get the email confirmation from my bank to confirm the amount being debited towards the payment made.

However, I get a payment error on my indigo website and no email received from Indigo to confirm my booking with flight details.

I call the Indigo customer care and they advise me to wait for 30 minutes for the payment to be received by them and after that also, if I do not receive their email, then to call them to verify.

This painful experience of payment error, despite the successful transaction and debit of the amount, happens everytime I do the booking.

For a national airline, this is unacceptable.

Kindly investigate and advise the Indigo airline to fix the payment related issues and streamline their services to the customers.

Thank you
Sridhar

Compliant letter
Date: 25/01/2023

Sub: Falls information given by indigo staff in check in counter
Dear team kindly in form you I have flight on Monday 23/01/2023 in Kolkata to Sharjah when I reached to the Kolkata airport, they My visa not validate and I check with the my company at the same time they say its original and visa have valid until 19.03.2023, but as per the indigo team member saying it’s not valid...

I have made booking for 3 return tickets from Indigo airlines. They deducted 46005 rupees. They send me 2 emails first They confirmed and later They wrote in email that booking is on hold as they didn't get money but money was deducted from my acount. I wrote email to them and they said money will be returned. Since in 3-4 days money didn't come to my acount I wrote email to them again and your booking is confirmed with C15CJB. So I wrote...

I booked a return flight from Dublin - Kolkata - Dublin. I paid 1120 Eur for the same. There was no food and drinks. I was not aware that I will not get any food or in flight entertainment in an international flight. When I asked a staff they said they are low cost airline and they don't provide any services. But they charged me huge money for the flight. If I paid Eur 600 for the flight I would have not complained. Emirates and other similar airlines are charging same as them but they provide amazing services and in flight entertainment. On top of that flight was dirty and chaotic. It was my worst experience ever.

Hello Indigo Airlines,

On 19 Dec 22 on flight 6E 904 from BLR to MAA, I left a pair of BOSE headphones (
Bose Noise Cancelling Headphones 700) in its case. Of course it is my responsibility to look after my items.

It has taken me weeks to find a way to contact Indigo airlines, I tried phone, website, WhatsApp chat bot to no avail, until finally I found this website. I'm writing to inquire if the item was found by the airline staff.

My PNR is: IM492P
Name: Arunjay Katakam
Email: [protected]@katakam.com
Mobile: [protected]

Please let me know if the item was found and can be returned.

Best,
Arunjay.

Hi,

I have lost my boarding pass and i need the travel certificate to claim my LTA and i have paid 300 rs in indigo website and have requested travel certificate . But I did not get any certificate or email from indigo post successful payment .

Requesting the team to send the details as soon as possible :

Booking reference:NN2D9JOVPDX8LTF71836

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate, view button is not working and not showing any error message.

Booking reference : [30V88N]
Email address : vijayshree.[protected]@gmail.com

INDIGO- PNR no.UT5LXQ
My name is Naman Sood. My flight from Mumbai to Chandigarh was delayed for almost 2 hours before it departed from Mumbai but redirected to Delhi without prior information. I was assured by INDIGO executives that a refund will be given to all the passengers for the hassale as they knew they were responsible but no such refund has been given to me. I have video evidence at the Airport where the executive can be clearly seen and heard to promise a refund against such hassale.

Not to forget that i incured costs fort buying a stay at New Delhi amounting to Rs.7000/-, food cost - Rs.2000/- and return tickets to Chandigarh from Delhi amounting to Rs.2000/-.

Contact no. [protected]

I lost my apple airpods (white colour)while travelling from mumbai to delhi on the 15th of January (night)
Airline no. 6E2083
Seat no. 26B

Please help

I forgot my bag in delhi to Chandigarh flight no 6E2194. My PNR NO was VMN5UV. My seat number was 21A. Baggage was placed in overhead place above 21A. It had two toys for kids. Kindly help me and reply if the bag is found

I had booked the flight from official website of indigo airlines 14.01.23. At 11.53 the booking process was fully completed by me . But the there was an Error Message 1018: Sorry, we are unable to reserve the selected flight(s) at this time. Please select another flight(s).An amount o[censored]SD $1758/- is already deducted from my account, with transaction ID POS [protected] at Billdesk.com txn#[protected]. But I doesn’t had nor tickets/number nor money refund. I kindely request you to refund my amount at the earliest. i also urge you to refrain from troubling the customers unnecessarily.

I had booked the joint multicity flight from official website of Indigo airlines 14.01.23. At 11.53. the booking process was fully completed by me . But there was an Error Message 1018: Sorry, we are unable to reserve the selected flight(s) at this time. Please select another flight(s).An amount o[censored]SD. 1758.00/- is already deducted from my account, with transaction ID POS [protected] at Billdesk.com txn#[protected]. Number of transaction 7870df45e[protected]. I am doesn’t had nor tickets/number neither money refund!!! kindely request you to refund my amount at the earliest. i also urge you to refrain from troubling the customers unnecessarily.

I traveled 13-jan-23 from doha 6E1726. Due to misshandling laguagge, i didn't get at HYD. i asked the staff no proper response, i submitted PIR. calling customer care they don't have data abt tracing.

I had a flight from Delhi to Heathrow via Istanbul on 31st October, 2022. The Departure time was 7 am. When I reached the airport at about 5:30 am, I requested the officials at the gate to allow me to enter in priority but they denied. I waited in the queue and entered at 5:40am. I quickly rushed to the Indigo counter as this flight was operated by Indigo along with Turkish airlines. When I reached the counter the Indigo officials told me...

Dear Sir/Madam,

Last week I tried to book a flight with IndiGo. The amount is deducted from my creditcard, however I did not receive a booking confirmation. I waited 5 working days, but I did not receive my money back. You can find the payment ID and dedcution in the attachement. I hope you can help me.

Kind regards,

Fenna van der Zijden

I have travelled through Indigo Airlines from Ahmedabad to Hyderabad on 23-Feb-2022 through PNR: PPERTD. I lost my boarding pass and it is required to me to submit at my office. Hence request to provide travel certificate based on above mentioned details.

My details
Name: Satish Babu Kanaparthy
E-Mail: satishbabu.[protected]@gmail.com
Ph: [protected]

I booked air ticket in indigo. I lost my boarding pass and I need to submit it in office. So I am trying to apply for travel certificate from indigo airlines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tried many mail ids, but showing the same. Please provide me a travel certificate.
Booking Ref:- XPVNFJ
Email: [protected]@gmail.com

Unable to generate travel certificate from web portal.

Journey performed in Sep 22.
PNR- HNYPPM

Please assist.

Transaction ID
ad778aabe8d[protected]

I was tried to book ticket from jaipur to Visakhapatnam on dated 31.12.2022, payment initiated and also debited from my account but ticket not confirmed.
The debited amount till not credited my account.

Requesting you, please verify and refund my debited amount to my account as possible

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking ID : EMT[protected]
PNR NO : OL11KF
EMAIL ID : [protected]@gmail.com