Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Updated: Feb 16, 2026

Complaints 5695

Resolved

2890

Unresolved

2805

Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

IndiGo reviews & complaints(5695)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: C 47 Palaspalli, Bhubaneswar-751020

For 2 passengers travelling with PNR C2BLTV, 2 vouchers each for R.s 5, 000 were issued. But I am trying since 1 month. But no option has been given in booking for use of these vouchers. If it was given only for publicity, why they were issued to harass passengers....

Helpful

Found this helpful?

Write a comment

Address: Bangalore

Dear Team,

I hope you are doing well.

I would like to inform you that I booked two flight tickets through **IndiGo** with the Zero Cancellation option, and both tickets were cancelled within the eligible period.

However, it has now been more than 25 days, and I have not been receiving proper responses to my emails or calls regarding the refund process. There has been no clear update so far, and...

Helpful

Found this helpful?

Write a comment

Address: Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001, India

Dear Team,

I had booked a direct flight from Bangalore to Ayodhya for travel on 10 April 2026, with PNR: R2VURL, well in advance.
However, on 29 January, I received an email informing me that the flight has been cancelled by the airline. I was offered two options:

A full refund, or
An alternative flight with a layover of more than 6 hours at Hyderabad.

As the alternate option was...

Helpful

Found this helpful?

Write a comment

Address: 1333 sec 28 Faridabad Haryana 121008

To,
The Customer Relations / Claims Department
IndiGo Airlines (InterGlobe Aviation Ltd.)
IndiGo Campus, 14th Floor, Tower C, Cyber City,
Gurugram – 122002, Haryana, India
Subject: Compensation Claim for Delayed Baggage – IndiGo Flight 6E 1461 (DEL–DXB) dated 24 December 2025
Dear Sir/Madam,
I, on behalf of Mr. Shaurya Aggarwal, hereby submit this formal claim for compensation pursuant...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

I am not able to claim points on my Indigo Bluechip No.[protected].
I got a message- name on PNR not matching with account name.
When I checked my profile, my name in Bluechip a/c is Vasudev Tumbe but my PNR, Aadhar, Passport have full name Vasudev Narayan Tumbe.
I have 2997 points in my account and i checked that my earlier PNR also had full name Vasudev Narayan Tumbe and the points got credited.
Request to update...

Helpful

Found this helpful?

Write a comment

DATE OF FLIGHT- 18/12/2025
PNR- N81N2G
FROM- GAYA
TO- DELHI
FLIGHT NO- 6E 2416
My flight was cancelled from airlines side due to bad weather but its been a month refund is still no recieved. On checking refund status, its been showing 'refund processing' since a month....

Helpful

Found this helpful?

Write a comment

Address: InterGlobe Enterprises Pvt Ltd. BLOCK 2A & 2B, DLF CORPORATE PARK, DLF CITY, PHASE-III, GURUGRAM - 122002, HARYANA, INDIA.

Subject: Flight Cancellation That Ruined Our Family Vacation

Our family had eagerly planned a much-anticipated vacation to Gujarat, booking our trip well in advance for 6th to 17th December 2025. As working professionals, our opportunities for such cherished getaways are rare and precious.

According to the plan, all the hotel bookings at different locations and cab bookings were made. All the flight and hotel...

Helpful

Found this helpful?

Write a comment

The complainant booked flight tickets from Mumbai (BOM) to Durgapur (RDP) for 3rd December 2025 with IndiGo Airlines. A total of 8 tickets were booked for close family members, as the complainant’s wedding was scheduled on 5th December 2025 in Asansol, and she was required to reach in advance for pre-wedding festivities. Registered contact details: Phone number: +91 [protected] Email ID: [protected]@gmail.com Flight details: PNR: HYLQ6E...

Helpful

Found this helpful?

Write a comment

Dear Team

We have always placed our trust and faith in your airlines. I am writing this mail seeking compensation for the direct loss/ expense we incurred owing to the cancellation/ rescheduling of the flight from Ahmedabad to Hyderabad on the 7th of December, 2025. Attached is the ticket for your ready reference. The PNR is I47CVS.

This is to bring to your notice that placing reliance on your team, we had booked...

Helpful

Found this helpful?

Write a comment

01-Jan-2026
PNR-Y5V7XC
GAUTAM KUMAR SIL
CCU to Delhi T3

Received my luggage bag with carrying handle in broken condition at Delhi Airport T3.
Internal items also too much rolled condition.

Indigo counter staff take it as a casual manner & handed over a complaint issue slip with Rs. 500 voucher only.
Request for damage cost or new one with same assets.

It seems...

Helpful

Found this helpful?

Write a comment

Seems to joking with us, they stopped my boarding due to 1 min late, causing my fault, then I paid 3000 more for the next flight, after boarding the flight now they are saying flight is delayed. Means airlines mistake is no matter, no value of the passengers time.
Such a crucial time it is....

Helpful

Found this helpful?

Write a comment

Address: InterGlobe Aviation Limited (IndiGo) Corporate Office, Gurugram Haryana, India

I booked an air ticket with InterGlobe Aviation Ltd. (IndiGo) bearing PNR No. T347GV for travel on 06 December 2025 from Delhi to Pune, scheduled to depart at 13:35 hours and arrive at 17:00 hours, with one stop at Ahmedabad. The booking was made in advance, and the journey was planned for professional commitments.

On 06 December 2025 at 02:44 AM, barely a few hours before the scheduled departure, the complainant received an...

Helpful

Found this helpful?

Write a comment

Address: INDIA

Dear indigo team, have purchased indigo flight ticket worth 22, 370 rs on 3rd december 2025 against pnr no q6r2fm to have a interconnecting flight from kolkata to bangalore via patna. Landed @ patna airport @ 9:20 m via flight 6e713.From patna flight 6e 805 supposed to take off from 11:30 am to reach bangalore by 14:10 pm got delayed by more than 2 hours .Had serious events programmed & planned post my arrival supposed...

Helpful

Found this helpful?

Write a comment

My mother has just been through one of the most cruel and unacceptable travel experiences with IndiGo. She travelled from Nashik to Madurai and got stuck in Hyderabad airport for over 18 HOURS because of IndiGo’s complete failure and mismanagement.

My mum is disabled and has a heart condition, yet IndiGo showed ZERO compassion, ZERO support, and ZERO responsibility. Instead of offering assistance, they kept delaying, giving...

Helpful

Found this helpful?

Write a comment

Hi this is Sivani, on 6th december we booked the flight ticket in the name of Bhaskara Rao Yalla from Banglore to Hyderabad so wanted to cancel the ticket, from our end it is not being possible to cancel. PNR number is HC9E4H. Please do the needful

Thanks and Regards...

Helpful

Found this helpful?

Write a comment

Dear IndiGo Team,

I am writing to formally request a refund related to the cancellation of my Indigo flight at short notice.

Due to the sudden cancellation, I incurred significant losses in two ways:
1. Disruption of my scheduled client meeting, as I was unable to reach Pune on time.
2. Last-minute booking of an alternative SpiceJet flight, which cost approximately ₹27, 803, of which ₹15, 803...

Helpful

Found this helpful?

Write a comment

My husband accidentally booked the wrong dates for our February 2026 ticket to India through Indigo Airlines. As soon as I received the itinerary, I realized the mistake and requested a refund or a date change. However, they are asking for £200 to reschedule, which has disappointed me. I kindly request that you consider my situation and provide a refund or rearrange the ticket without the £200 charge...

Helpful

Found this helpful?

Write a comment

Address: Ganpati Enclave I - 502

I have booked my flights from Nagpur to Lisbon with 2 stops. The airlines have rescheduled the flights for unknown reasons and now I am unable to use plan B when I am eligible....

Helpful

Found this helpful?

Write a comment

I've booked a flight from Delhi to deogarh for 11th December 2025 on which I've by mistake mention wrong sir name and after that I've tried to change that sir name through their customer care and called them multiple times but they always mentioned more than 5 days passed we can't do anything due to our policy, I understand that you policy is like that but I've booked a flight in Oct'25 for flight in Dec'25 2 months back and it's is small...

Helpful

Found this helpful?

Write a comment

Address: House no.373, First Floor, Sector-91, Faridabad

Respected Madams/Sirs/Dears
I am very sorry to say about the departure gate no.22, Manager (Head) Madam on dated 15 October 2025, time 06:03am(morning) . First of all, I am a regular flyer of Indigo flight and such an incident occurred I cannot write in this email, because ink will be less for writing unique incidents .
I, (Er.Amrendra Kumar, Age 55+ year) is working in NHPC Ltd.( Navratan Company, Govt PSU company) as post...

Helpful

Found this helpful?

Write a comment