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IndiGo Complaints & Reviews

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Updated: Jun 16, 2025

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Unable to generate travel certificate

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Regarding cancellation of flights and then not providing proper solution

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Unethical behaviour

IndiGo reviews & complaints(5655)

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They asked for my documents like Aadhar card, marksheet, etc., and provided me a offer letter. They then asked me for Medical Report and if not possible from me they offered me a hello panel to get my medical tests done for which I paid them Rs.1750 on Bank Account
MR. ARMAN ANSARI.

A/C NO- [protected].

IFSC- UCBA0000947.

UCO BANK

After few days one person calls me from...

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I had booked my tickets from mumbai to nairobi via indigo app in super 6e fare…then i recommended it to my friend and my brother by which they also booked the same route on different dates. But when we all called off our trip and canceled out tickets they got charged zero cancelation charges and they charged me 6000 per pax (Total 24000)…. I contacted their customer care but they kept saying that theor 100% refund is a system...

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Respected Sir / Madam,
I am very sorry to informed you that from last ten years I am continuously writing to DGCA
office but every time I am getting the reply from Indigo airlines.
I had telephonically contacted to the Director General office & they suggested me to contact the
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi.
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi...

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Name: Usaid Riyaz
I was travelling from Delhi to Srinagar in morning of 17th May Saturday via
Airline : 6E-2607.
PNR: R1H7YV.

I don't remember the seat number exactly but it was a window seat with number A and I beleive it was 15A, 17A or 22A.

I had kept my wallet under the tray in that mesh pocket which contains magazines and manuals. I would be grateful if that pockets could be...

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I had booked return ticket for 4 persons for ahmedabad - Dharamshala for 12th and 19th May vide PNR GUT74V and U7NEGA on 23 Apr and paid by credit card. My onward journey for 12th was cancelled by Airline due to closure of chandigarh airport and full refund was approved. However Indigo approved my refund with deduction of Rs 14216 for the return journey. This is highly unethical as we could not have performed the return journey as the onward...

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On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...

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Indigo has denied refund of the cancelation charges after providing the death certificate of the family member due to which the travel was canceled. On the initial call before the cancellation, they promised a refund but later denied.

IndiGo customer support has been notified about the posted complaint.

Apr 03, 2025

Updated by Poonam khowala Date: 02/04/2025
Customer: Poonam Khowala and Aarvvi Khowala
PNR: N4399G and M2BVXP
Refund amount: 20, 243

Flight canceled due to the death of mother in law, death certificate shared yet they are denying refund.

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Address: Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 12200

I have booked two tickets from indigo airlines
Pnr
J2q8nm
Wvid4v
Booked through the app of adani one.
Adani one invice says that if i need the airline gst invoice then i can download form indigo website.
However the website is not helpful in downloading the same....

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Address: HC - 11, Police Colony, Tilak Marg Lane

For the flight of 5th March evening from guwahati to delhi -
I was to travel from guwahati to delhi with my family and when we reached the guwahati airport, we were told that our flight has already left. the flight we booked was for approx 2 hours later and it was preponed, we were not informed in any way except getting two calls around 4 pm that the gate closes in 10 mins. we received no sort of communication from indigo before those...

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Address: A/204 Ganga Niwas TULINJ ROAD near SARASWATI SCHOOL

I have booked indigo airlines 14/12/2024 Mumbai to washington DC but ticket booked Bombay to Delhi, Delhi to isbul, isbul to kabul, kabul to washington DC that way I have cancelled ticket amount. But not received ticket amount refund till date. Customer care number call they only tax amount refund why I have cancelled ticket why keep hold amount in your pocket this way earning money. Telephone number - [protected], PNR number PSUKJA, NAME...

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Date - 14th Feb 2024
Flight Bangalore to Pune
Flight Number: 6E441
Food Prebooked: Snacks and Coffee/Cold Drinks
Confirmation code: R4H1QW
Name: Roshan Sathe
Customer: Corporate

Food not served even after booking corporate meal and drinks.
Other passengers who travelled serviced and served.
When complained 2-3 times, food was offered when plane is landing in 5 mins, impolite...

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I had a flight from Kolkata to Udaipur on 23.01 with PNR details W5QMWQ.
The flight schedule was 1:00PM from Kolkata to Delhi and at 06:10PM from Delhi to Udaipur. However, after reaching airport got an information that flight is delayed and is expected to leave around 2:00PM. The flight finally took off at 3:30PM and landed at 5:30PM, due to which the connecting flight was impossible to catch as the terminal was also different.br...

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Address: vijayawada

I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...

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Address: 5 M.I.G. Trilok Nagar, near water tank, at Juhi beauty parlour, itawa, ujjain road, dewas

I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....

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Dear Sir/Madam

my payment was deducted but i haven't received any gmail of details like pnr etc..

My transaction id :T2412211001323489803670

IndiGo customer support has been notified about the posted complaint.

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Hello,

This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...

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My son K Shreyas Kumar was traveling from Hyd to Phuket on 09 Jan 25 (PNR no T4PR9D)
The indigo staff at the Hyd counter didn't issue boarding pass stating that Retun ticket is compulsory for issue of Boarding Pass.
Further they said that he can book return ticket and then boarding pass will be issued, later within 48 hrs he can cancel the return ticket and he will get full refund on cancellation ticket.
Therefore return...

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Address: Hotel Thikana opposite rajputana hotel railway station road

Boarded flight along with my family at 1925hrs at Ahmedabad Airport to Jaipur ..but my luggage has not been boarded to jaipur...I m on travel to Rajasthan and all my belongings r thr in the bank including my clothes ..I have rented a hotel so that I receive my luggage early morning as committed by thr only attendent at Jaipur airport ...flight 6E7131 flight ahmd to jaipur...

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My PNR N1WC8J... Bombay - Bangalore flight on 6th Dec 24. 01.00 AM flight.
my seat no was 20D. The person sitting in 20E was playing a video game without head phones. when i requested him to use head phone as the music from the game was disturbing me, he was rude and started abusing me. When i drew the attention of the crew, they also tried but to no avail. They offered me and alternate seat and resolved the issue.
What is the...

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PAID ALMOST DOUBLE !!!

I planned and booked my domestic flight tickets a month early in order to coordinate my international trip. Now 3 days ahead of my flight I am realizing that I paid almost double the regular price fare by booking early. Even if I cancel (pay Rs 3000) and rebook I can save a few hundred rupees. If I had a choice I would cancel indigo and travel elsewhere.

Why would you charge so much for...

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