IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 28%
Submit a Complaint
2739
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
309
down
106

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
28%
Complaints
2739
Pending
137
Resolved
728
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

IndiGo Complaints & Reviews

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Indigo Airlines — missing cash from checkin luggage.

 Shrikant Bulbule on Oct 14, 2018
Dear concern,
Traveled to indore by flight 6e416 dated 12-10-18, and i kept my hand bag in the luggage. Where my wallet in the hand bag, & kept 10000 cash in it. But when i receives this luggage in indore and checked my wallet, found only 2000 cash available in my wallet. Immediately informed to the indigo employee at indore but did not get any information yet....
Complaint comments  Read comments Complaint category Employees

Indigo Airlines — purposeful delay in guiding till gate close time

 Shanin Ns on Oct 13, 2018
Name : shanin n s
Pnr: sfh3mj
Flight: 6e 507
Seat: 28f
Date: 13 oct 2018
My connection flight from chennai to trivandrum was purposefully denied by not guiding me to the gate and staff member fighting with me at the boarding pass issue counter, to purposefully make the delay by one minute. (I was informed, later that i should have been there by 4:10 am and i reached at 4:11 am, which is not true as i was there 10 minutes prior to the that and it was the operational negligence and staff fighting with me which made the time delay by 1 minute.). I already had my...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — career

 Akshatha B C on Oct 13, 2018
Hello team.

Your team called me up regarding job opportunities and i have paid a sum 9800 for interview.
The interview is on 15th oct 2018 i have not received any further information about it. Nor the hr is available to pick calls.
Can you please let me know what is the issue or am i not into some fake organisation.
I wanted to report that same for ciber crime. If you could confirm if there is any pending action from your side??

Regards
Akshatha...
Complaint comments  Read comments [1]Complaint category Job & Career

Indigo Airlines — accepting rebooking flight 6e969/3174 on 04.11.2018 stv-maa pnr-fdjc5z

 Janakiraman Natarajan on Oct 12, 2018
I received a sms stating that indigo:dear 6e customer, ref: pnr-fdjc5z, your currently booked indigo itinerary is effected due to operational reasons. We have re-booked you on 6e 969/3174 on 04 nov stv-maa, 1520/1950. To stop receiving repeated notifications we request you to accept, choose alternate flt or cancel at no charge by clicking on http://19f.in/pyzjxfE41I. thank you. While accepting it informs that server error. Please contact our customer care.
I am accepting the changes. Please take a note of this and arrange for my travel on 04.11.2018...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — reached on time but marked as no show and not allowed to check in.

 Chandrasekhar Azad666 on Oct 12, 2018
Flight departure time:14:45, total fare:inr 13, 713.00

1) i have entered terminal by 13:30, and reached on counter no 54 by 13:45. From there i was sent for baggage scanning. I understand that scanning is important but as my check in closes at 14:00, why priority was not given to me?
2) i requested agent on counter no.54 at chennai domestic airport to allow me as i have emergency (My grand mother is expired and i have to go). They were rude enough not to allow.
3) i was said by agent on counter no.54 that all seats are full on flight. I have a valid ticket and i am not...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — realised double payment

 Ashok Soti on Oct 12, 2018
On 08/10/18 i had booked an air ticket from lucknow to bengaluru. While making payment by credit card it showed the result as error. So i tried again & it was success. I got the ticket with pnr as cgzs9d. While going through the card statement i find that the amount of rs. 6434.00 has been realised twice in the name of indigo gurgaon twice on same date 08/10/18.

Later i cancelled this ticket for which i am to get a refund of rs. 914.00. My request is that i should be refunded another rs. 6434.00 that has been paid to indigo may be by mistake.

Regards, ashok...
Complaint comments  Read comments Complaint category Credit Cards

Indigo Airlines — items stolen from checked in baggage

 Kaschat on Oct 11, 2018
This is regarding my travel on 10th october 2018 from bengaluru to kolkata by flight 6e-344. The pnr is plnqse. After reaching my home in kolkata, i realized that the lock for one of my checked in baggage was missing and 2 airtight plastic containers comprising of some expensive items, including important children's medications were missing. When baggage locks are broken for checking purpose, as per rules, a note is left inside informing the passenger and no items are to be removed without letting the passenger know.in this case, no such note was left and 2 crucial items were quietly stolen from...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — regarding missed flight

 nataraj ash on Oct 11, 2018
I had booked 4 tickets from bangalore to cochin for 4 pm flight on oct 6. That day bangalore traffic was too hectic. I reached the indigo desk at 3.10 pm.. They have denied my flight and informed tht am too late.. Am really disappointed.. They didnt make any support not to miss the flight instead they made me to miss the flight. I need my money refunded...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — denial for boarding pass

 Babu Chacko on Oct 11, 2018
I was supposed to travel on flight 6e 214 - mumbai to cochin dated 28/09/18, whose departure time was 11:15 am, but i was denied with the boarding pass at the check-in counter & the reason given by the indigo staff was that check-in time has been over, even though i was there at the check-in counter of boarding pass before 45 minutes as per the rule for obtaining the boarding pass at the check-in counter. For the same i want the refund of the amount....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — lies about my reach time and not having proper phone customer care

 Rinkul123 on Oct 11, 2018
My flight time was 10:55. I got delayed in my way. So i tried to do web checking on the way between 9:30 - 9:40 but there was no option available for web checking for my flight. Usually it have. Then i called your support at 9:40 i think. I told them i have flight at 10:55 and i am late and on my way but i am trying to do web checkin but it is not working. The person on the phone told me that sorry sir webcheckin closes at 1 hour prior to departure. I couldn’t process hat information because i was panicked as i am late. So i asked him if my flight is delayed he says no. On time but i didn’t...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — fake jobs

 Ankita Arun Anita Gawde on Oct 11, 2018
Dear team,

I have received a mail regarding a job opening in indigo airlines, i have applied for the jobs and i have paid rs. 9, 800 as a depository amount.
After that i got a call for a telephonic round and i cleared the round and than again they told me to pay rs.35000, so i paid that as well.
After all the communication the concern person told that you will be getting appoitment letter, contract paper, and confirmation letter by courier which is still not received.

The name of the person who i contacted was sachin bawkar - team hr
Rohit kapoor...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — flight miss due to no communication

 Gautam 1 on Oct 11, 2018
I had booked an indigo flight to travel from from hyderabad to goa with my family scheduled to depart on 11-oct-2018 at 5:40 am vide the pnr pbt4yv. We received an sms stating that the flight has been rescheduled and will now depart at 6:10 am. We reached the check-in queue at 5:10 am. After waiting for a few minutes, i asked one of the indigo support staff if goa flight passengers need to be prioritised. He told us to remain in the queue. When we reached the check in counter at 5:30 am, they told us that the check-in has been closed for this flight.
Surprisingly, there were no call outs...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — lost of my luggage

 Balanpillai Jayakumar on Oct 11, 2018
Iam a traveller from trivandrum - bengalooru - new delhi on[protected].

I lost my luggage at delhi airport. I inform your officials at airport, they inform me to it is available at 11.00 am on[protected]. Iam a deffence person, so i need to report before 11.00 am on[protected] to my unit. So you may please arrange the necessary action immediately....
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — indigo airlines

 ManishaGianani on Oct 10, 2018
I was having a flight from delhi to kathmandu on 8th ocotber, 2018. Somehow i forgot my passport at my home (Ahmedabad), but i had aadhar card and license issued by indian govt. I was not allowed to board the flight, i even i got a letter from indian embassy asking airlines to allow the immigration, it was rejected. I didn't get the refund, also i have return ticket on 14th october, 2018. I want the refund of it. But when i apply for cancellation, they are refunding me zero rupees. I made all possible attempts, still i din get on board and not getting the refund. My pnr : mer4pj
Flight1 6e-31...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — regarding wrong air ticket

 Vivek Singh Rajawat on Oct 10, 2018
Sir I have booked my air ticket from Delhi to Portblair through indigo airlines.i have booked my flight timing at 03:55.when I got ticket, it show flight schedule at 02:05.when I call to Indigo helpline, they told that you cancel your ticket. Indigo give you complete fare return.book new ticket.I am armed force personal currently posted to carnicobar...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — passenger unguided and due to this flight missed

 Ashley D'Silva on Oct 10, 2018
Flight date - 10/10/2018
Flight - 6e-3175 flight time - 3:55

Sr. Citizen 2 tickets booked from mmt
Passenger : celine dsilva & patrick dsilva seat - 11e, 11d

Its my mom/dads first travel by plane, my mom was given a wheel chair. Your indigo guy placed my mom near the booking counter and told dad to get to the baggage counter for tickets. Sadly there was no instructions given to dad to wait and take the wheel chair. On searching my dad did not find mom while when enquired on the counter it was told that you move the given gate and she will be brough in...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — unsatisfactory customer service

 Sukanya Karmakar on Oct 9, 2018
My parents (Senior citizens) travelled on indigo flight 6e-361 from bengaluru to mumbai today. I was supposed to travel with them but i had to cancel at the last moment due to urgent work here.
After about 1 hour of them already walking inside the terminal (I personally went to see them off) and before 20mins from the flight departure i get a call from an indigo executive saying that the passengers have missed their flight and have to pay and take the next available one. I had talked to my parents after they checked in their luggage and the news of them not reaching the departure gate made...
Complaint comments  Read comments [4]Complaint category Airlines

Indigo Airlines — luggage damage

 Hetal2583 on Oct 9, 2018
Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — luggage damaged on transit

 Hetal252583 on Oct 9, 2018
Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo airlines

 M zubai on Oct 9, 2018
This is zubair from warangal i have paid 2000 rupees for security deposit that i have not received any response and also my money riya sharma his name but she is not lifting my call and also hr madam is also not lifting my call riya sharma cell number airline +[protected]. She said me that is a security deposit money it will refundae with in 24 hours but it was my mistake i have accepted his words this way that riya sharma has fooled me. Please sir take serious matter in this regard with riya sharma. My email is zubairahmed9701@gmail.com....
Complaint comments  Read comments Complaint category Airlines

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