IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 13%
Submit a Complaint
2343
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
252
down
90

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
13%
Complaints
2343
Pending
128
Resolved
276
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

IndiGo Complaints & Reviews

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Indigo Airlines — modification of title

 soumendrakishore on Apr 25, 2018
I have booked my ticket through yatra for travelling scheduled on 2nd may, 2018 from delhi to kolkata by indigo flight no 6e-455 and my pnr no is oyh6kf. By oversight while booking the ticket the title of my wife ( s. Chakraborty ) has appeared as mr. Instead of ms.
On noticing the same we immediately contacted indigo customer care and requested them to modify the necessary changes in this regard and they assured us to do the needful then.
Now since did not receive any communication we have once again contacted them yesterday and spoken many a times without any result so far.
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — complaint on indigo customer service

 Vincent Jayaraj on Apr 25, 2018
This is regarding my Indigo travel experience and booking reference# A8IK8V.
travelled from Singapore to HYD in Silk Air and took Indigo as my connecting flight from Hyderabad to Bhubaneswar.
When I booked my ticket in Indigo website, I selected additional 15KG for both onward and return trip and I received confirmation for the same from Indigo system on 24-Mar-2018 at 8:43PM Singapore Time with itinerary details via email including the below that shows the charge details INR 750 for both onward and return trip. Refer below IXBB INR 750 charged for both onward and return trip.
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — not providing a print of ticket

 shankaramanson on Apr 24, 2018
My name is kishore menon father of captain (First officer) kiran kishore
Was on standby on flight 6e232 from chennai to bangalore on 23.04 2018
The flight was schedule for departure at 2115 hrs. I reported at the indigo
Counter at 2015 hrs and approached the attendent at the counter for a print
Out of my ticket so as to get inside the airport for further procedures.
She told me that i was not entitiled for a print out and that i show my mail
To the security and get inside. I told her politely that i dont receive mails on
My email id and the mail for...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — change of passenger name.

 kamei levi on Apr 24, 2018
I have book tickets from delhi to imphal on makemytrip portal but mistakenly i have given my name (K levi rongmei) in the 1st passenger name which my son name viz k reuben rongmei should be written, the allotted pnr is kyshms.
So, kindly change the name of passenger k levi rongmei to k reuben rongmei.

Thanking you.

With regards,

K levi rongmei...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — damage of registered baggage, compensation thereof

 ravid1964 on Apr 24, 2018
I was travelling by Flight No.6E 321 from CCU-GAU. The PNR No. was NBL7PP.
After landing at Guwahati, I found that one of may bag was fully damaged. The Ground staff after checking the same took some photographs of the bag and settled the issue for Rs.300/- and I was told that this amount will be credited to my account within 3 working days. However I am still waiting for the same even after repeatedly following up with the customer care.
Please look in to it.
Name : Mrs. Rashmi Dwivedi
(M) : [protected]
Email : dwivedirr@yahoo.co.in...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — misguided pregnant women during onboarding which caused about to mis carry

 Hari kishore Javvaji on Apr 23, 2018
My wife p neelaveni who is 7 and half months pregnant women travelling with her father p neelakathan on 22nd april 2018 was purposefully misguided and created trouble during onboarding.

My wife and my uncle reached airport and completed security check by 5 pm and they sat gate 12 as per the onboarding pass.

At the end they called her and told gate was changed and asked her to come gate4 which is very far

When she went to gate11 again they said "no madam go to gate 04 again" which made my wife to go back all the way and finally at gate 4 they siad time...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — refund of cancelled flight - confirmation not received yet.

 Rukmani1952 on Apr 23, 2018
Me and my wife had made travel bookings on 27th feb 2018, through ease my trip for your flight from bangalore to chandigarh on 21st may and return to bangalore on 26th may. The reference number of the booing is pe6lfw. We received a phone call from your office, informing us that due to renovation of the chandigarh airport, the flights stand cancelled and, we will get full amount as refund.
Surprisingly we have today received a mail confirming that the refund amount will be only rs. 8058, and the balance rs. 12000 has been deducted as cancellation charges. This is highly objectionable and...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo staff responsible for passenger missing flight

 komaljalan on Apr 23, 2018
Passengers were in the security line. It was too long. They tried to talk to the person on gate to help them get in early. But then the indigo person at the gate told them that there is no need to hurry, other passengers for the same flight are in queue, so there is no need to hurry. Infact the passengers were sent behind in the queue. Then when the passengers reached the gate, they were told flight has left. This is extremely bad on indigo's part since they told passengers that there is sufficient time, and then knowlingly departed the flight, while the passengers could not get to the gate. We...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — after received boarding could not get flight 6e623

 Chanda devi jalan on Apr 23, 2018
I have taken tkt for indigo flight no.6e623 and get boarding card. But due to rush and repeatedly request, i am not allowed to go fast without security checking line and pushed me in line. So at last i missed the flight and the authity person not supported. Is not your fault if a boarding card was issued and passenger not reaching the you have to announce or search for the passenger.in spite of tht thy directly denying and misbehavin my confirmation no. Xleqpe in the name chanda devi jalan.
I like to know whether after issuing boarding you have no responsibility of boarding those customers,...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — not allowed to board (check in issue)

 Prashant22 on Apr 22, 2018
Date: 22/04/2018
Pnr: y7fgvr - 6e 684

I arrived the airport on time and tried to check in almost before 60 minutes but not allowed to board.
While standing in queue indigo executive asked to collect boarding pass from machine, as boarding pass machine was not generating boarding pass might some technical issues, when informed to indigo executive, i was asked to stand in the queue again to collect my boarding pass. When i reached in check-in counter, still there was enough time (45 -50 minutes) for flight departure but indigo team didn't provide me with the boarding pass.
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — damaged my luggage

 Gurpreet12 on Apr 22, 2018
I manjot Singh soand boarded indigo flight from bagdogra to amritsar no. 6E-894 on 21 April at 6:15. When I arrived at amritsar and get my luggage... I see that my suitcase has been cut from upside from 3 places very badly. It looks like someone was trying to search the bag for something. Where the security of our bags by airlines?... We want to know... It was new suitcase I just bought it before journey and they cut it through the zip... I want to complain about it so that it cannot happen to other passengers. And should be refunded....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — my refund

 Shaik6633 on Apr 22, 2018
My connecting flight was missed... U r crew members said that it’s already 11pm we can’t talk to our higher officials... They gave me a number of mr amarnadh who is incharge of hyderabad airport of indigo... That fellow is an #... I called him 20 to 30 times... He says i am busy i will call you after sometime... Another time he says that now it’s not my shift time please call tomorrow... Lb 61 gc my pnr on 17 the of this month... I have to travel from hyderabad to vijayawada... My number [protected]...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo airlines - missed my flight because of non-cooperation of indigo employees, very bad service with zero humanity

 Aparna A Biswal on Apr 22, 2018
I am uploading my ticket details below. On 21st april i had a flight booking from bhubaneswar to bangalore in indigo airlines.5 days before i had a surgery and a severe neck catch because of operational procedure. It was really difficult for me to walk and my health condition was too low but it was really urgent for me to reach bangalore on 21st april. My boarding time was 13:35pm. Because of some unavoidable issues i reached the luggage counter in the airport by 13:45. The lady in the baggage counter didn’t take my luggage by saying boarding is already closed. Pathetic assistance. I requested...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — handling delay issues

 Atulmach on Apr 21, 2018
I had booked chennai to ngapur tickets 6e624 and 6e7102 dated 21.04. Flight 624 got delayed and hence it was impossible to reach connecting flight in time. The delay was known to ur team, even then i wa issues boarding pass for both the sectors. The subject was subsequently taken up by me at boarding gate and i was issued chennai - delhi - nagpur boarding. Why was the boarding pass issued? Why no sms?
Ur co - office is not picking call and toll free guy did not understand?

Indigo is achieving all possible milestones like beating customers to non information.
You will...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — visa not checked properly

 karthisuresh on Apr 21, 2018
19th april 2018
Indigo airlines
Pnr no - nhzg6n
Flight no - 6e 85
Chennai to muscat
Boarding time - 21.50
Departure time - 22.50

At check in process indigo staff reviewed all my documents like passport, e-visa (1 month tourist visa), return ticket, indigo ticket with international card used for booking the ticket. Then they gave the boarding pass and i too flied and reached muscat by 20th april 01.30 am. But the problem is at muscat immigration, the royal oman police not permit me to enter, stating that the visa got cancelled in system....
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — fraud

 LAVANYA GADEKAR on Apr 20, 2018
Hey, i'm lavanya, i too got a similar mail from this person named sudheer
Just posting about it wont help this should be filed as a complaint. We being educated acted smart and searched is the offer letter actually relevant but there will be some people who must have deposited the money and have got ditched. Can we do something productive???...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — heavily drunk man on flight no. 6e 143

 drzarinakhan on Apr 20, 2018
Sir
On 19/04/2018, I boarded flight number 6E 143 of INDIGO from Chennai to Indore. During the air travel, behind my seat number 24F a heavily drunk man was sitting occupying three seats. In the beginning everything was fine but then that man's leg touched my leg once. I neglected that thinking that it is by accident. Then it happened again second time, I called the air hostess then and she told me that the man is drunken so she cannot do anything as he wont listen but she can change my seat. But I refused to it as I was sitting with my father, so the air hostess went. Then again the man...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — luggage didn't arrive

 debilina on Apr 20, 2018
My mother sharda kumari 69yrs diabetic, hypertensive had booked a indigo flight ticket from dehradun to varanasi on 20th april2018. Her pnr number is lig48x. She arrived at varanasi at 6pm but her luggage didnt arrive and she is kept waiting till now. Kindly pay heed to the matter urgently so that elderly passengers are not harassed. She is diabetic and needs medical attention but i am in haridwar. Kindly help her....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — more 1 of 11, 180 horrible indigo assistance

 nepra on Apr 20, 2018
Hi,

I have a very serious concern to raise here for indigo staff.

I had a flight today (20th april-2018) at 5:35 am from bengaluru airport 6e-903.
Web checkin was already made earlier.

Which i missed because of rude and insincere behaviour of indigo staff and was misled for financial gain.

Below are series of incidents that took place :

1. Initially the flight was at 7:10 am which got rescheduled to 5:35 am,

2. I was in hospital last night and called indigo customer care support that i might reach...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — refund after cancellation

 Tanushrim64 on Apr 20, 2018
Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees?...
Complaint comments  Read comments [1]Complaint category Airlines

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