IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 34%
Submit a Complaint
3007
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
340
down
117

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
34%
Complaints
3007
Pending
142
Resolved
988
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

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IndiGo Complaints & Reviews

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Indigo Airlines — sudden change of flight timings

 Vijaypot on Jan 15, 2019
We had booked our flight from Vishakhapatnam to Ahmedabad.
Flight no. 6E809/719 on 12th January, 2019
PNR LFS47G.
Originally the 6E719 was scheduled at 15 : 35,
but it was rescheduled at 20: 35.
The sudden change in flight timing created lots of difficulties for us, we were a group of senior citizens from Vadodara. We reached Ahmedabad very late and had to hire taxis to reach Vadodara. Extra five hour stay at the airport was tremendously tiresome for all of us.
What were the reasons for this change? The message from Indigo airline stated that it was due...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — job recruitment of ground staff

 sparks.sahil on Jan 14, 2019
I received a call from this no.+[protected] and he asked me about near by airport and offered me a job of ground staff and he said they will give trainning to us and then salary will be increased upto 30k. But at first i have to deposit rs.2100/- and when i asked for send me mail about required documents then he replied our surver is down i will send u a msg on whatsapp.....
Complaint comments  Read comments [2]Complaint category Airlines

Indigo Airlines — fraud done by your employee shashank maharana

 Uday Kugaji on Jan 12, 2019
Shashank maharana employee of indigo got rs12300 transfered to his account and did not book our tickets and has not refunded or returned our money, saying that indigo takes max 15 days to refund the money.
This money was taken to book 2 tickets to and fro from delhi to dehradun dated 22nd dec 2018 to 25th dec2018 return.
We have informed hr and sent email to bela chawla and kanika paul with proof. But of no use as they ignored my complaint...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — reduced airfare benefit request

 K.Leela Nand on Jan 11, 2019
Forwarded message —
From: "leelanand k"
To: "indigo"
Cc: "sugam@dgca. Nic.in"
Sent: fri, 11 jan 2019 at 1:05 pm
Subject: fw: your indigo itinerary - mmz3wh
I am continuously holding the line for over an hour now and your call centre guy is not allowing me to speak to his supervisor.
Leelanand

— forwarded message —
From: leelanand k
To: indigo
Cc: sugam@dgca. Nic.in
Sent: friday, january 11, 2019, 12:59:17 pm gmt+5:30
Subject: fw: your indigo itinerary - mmz3wh

The current...
Complaint comments  Read comments [2]Complaint category Airlines

Indigo Airlines — fake call letter

 Sri0005 on Jan 11, 2019
I have received a fake call letter to pay 9000/- please take an appropriate action for the same. The persons no. And bank details are mentioned herein.
I have tried to contact indigo too but there is no such help desk for this matter so i submit the matter at this forum expecting that such fake things would come to end. I am also attaching the images with this description....
Complaint comments  Read comments [1]Complaint category Job & Career

Indigo Airlines — money fraud in indigo's name

 Rtnb on Jan 11, 2019
Hi,
On 10th january 2019, i called a mobile no which i got from google after searching for indigo office bangalore address. The person who picked the call was speaking only in hindi and he did not allow me to think also. I wanted to know about bulk bookings, he said, he will be sending one link where we get 30- 40% discount on bulk bookings. For this he took my card details, and transferred money to his paytm wallet. When i called him and checked, he said this is registration charges and the later the link will be received. But when i called him after 2 hours, he did not pick the call. Then...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — failed transaction intimation and refund

 Hywyn Singh on Jan 11, 2019
I was booking my flight from jaipur to chennai through the indigo (Android) app but during the online payment the sum of rs. 12720/- for to and fro tickets booked in the name of hywyn singh and rose allen was deducted from my bank (Icici) but the ticket was not generated.
Indigo (Ccavenue) merchant ref. No.[protected]
Transaction [protected] dated 10.01.2019.

Till date no sms nor any mail received for this.

Kindly suggest what should i do.

Hywyn singh [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — ticket confirmation without consent

 vssp on Jan 11, 2019
Dear sir

I am your regular customer for domestic travel.

On 28th dec. 18 morning i have tried online booking of indigo flight for pune to cochin for 3 passengers for 29.01.2019 and after being making online payment through net banking i got your message that pnr no. Wiystt on hold due to payment not received. By the time i received this message my account got debited and in normal course such payment is credited back to my account. As i got your payment error message that "hold" "need payment" i have made alternative booking for my above travel.

Surprisingly...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — late services

 Sidhu#sobhu on Jan 11, 2019
The flight 6e2841 was supposed to take off from n delhi airport at 10.50 pm of 10th jan 2019. But at airport boarding started at 10.45 pm and in the cabin at 11.40 pm we are informed by air staff that it will be late by only another 15 minutes as one crew member is to to catch this flight from air india connecting flight. It is really embarrassing to keep waiting 180 passengers 2 hrs for a single crew member. Politely the crews serving complimentary tea than snacks to add salt to the woos.
Secondly i hv to catch tomorrow's chennai flight and surely i am going to miss my sleep tonight.
Complaint comments  Read comments [2]Complaint category Airlines

Indigo Airlines — job offer from indigo airlines

 praveen968 on Jan 10, 2019
They called me by the number [protected] and they said that indigo airlines have air ticketting job at firs they asked 3000 and then 7000 and after they send me a offer letter and there after the ask me to pay 12500 for uniform and sallary account and a laptop. There account number is [protected] ifsc code sbin0002387 and the name of account is pushkar singh i dont understand what to do plese help me to get my money back...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — baggage damage compensation

 Shyam Lal Upadhyay on Jan 10, 2019
Sir,
My trolly suitcase was damaged beyond repair. I lodged a complaint in this regard at mumbai airport indigo's baggage service desk. But later on i came to know that i will not be compensated for this as it has been categorized as minor damage. Pl look into the matter and sort it out to avoid any further action.

Pnr - di3w9n
Varanasi to mumbai
Date : 09 january 2019....
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — flight departure - missing the flight

 conugovi rao on Jan 10, 2019
This is with regard to my saga of missing the flight, as per below details.

My booking ref. Zg4e7g, from bangalore to visakhapatnam.

Reached kempagowda airport at 3.39am (Reference my meru booking 57833108. On 29th dec, 2018). Cleared my boarding by 4015am, boarding pass ref. Seg. No.140, seat 5a, gate no.20. Completed my security checks by 0445am, proceed to gate no.20.

Now the story begins. When i reached the gate 20 at 0546am, i could see bubaneswar flight delayed, now boarding. I started waiting in front of the gate, but no passers for bhubaneswar...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — excess amount deducted from my account.

 Gireesh Valavath on Jan 10, 2019
Dear sir,

I am not getting any feedback from you.

Thanks
Gireesh

Booking reference: dcnyhc
Booking reference: ig7hmw

Dear sir,

I have taken online ticket for my wife, shija gireesh, travelling from muscat to koch on 14th jan 2019. When i contacted you office in muscat they asked me to contact office in india. I am a regular customer of indigo airlines, this is the first time i am experiencing such problem, that my account has been debited twice for the same amount. I am kindly requesting your good office...
Complaint comments  Read comments [3]Complaint category Airlines

Indigo Airlines — cancellation of my ticket

 Nasim45 on Jan 9, 2019
I booked indigo three flight tickets on 09/01/2018.. From surat to chennai.. They charged nearby 4000x3 and money also debited from my account and after that also i got only trip id instead of pnr.. Same day evening they called and said ticket has been cancelled becoz of airline issue and we can't do anything.. I said ok and when i searched flights again i found same flight availble at 9800 rates per ticket.. Becoz of low rates they cancelled my tickets and for this also i have to wait for 15days to get my money.. If someone without money on bank booked like this and have to get trapped in surat...
Complaint comments  Read comments [2]Complaint category Airlines

Indigo Airlines — fraud company

 Kalathiya Avani on Jan 9, 2019
Dated 06/01/2019 i get a call from abhishek kumar from pune airport that i m selected for airline job please send document and money deposite 2500. he give sbi ac no and ifsc code.i paid this amount next day he call and tell that pey training amount 8240.i paid next day he call and call that money deposite for uniform 13200.i paid .then he send training letter. and tell that fill application form and money deposite 25000 for airport facility. i doubt that this is fraud company and i email new delhi airport and send training letter.he reply me that "this is an automated responce to acknowledge the...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — indigo denied boarding

 Gauravkankani222 on Jan 9, 2019
I, Gaurav Kankani, had booked tickets for my flight to Australia via Kuala Lampur and Denpasar. IndiGo staff at Delhi International Airport refused to give me the boarding pass even though all my credentials were in order. Their staff said that they did not issue me the boarding pass saying that I am not having a visa whereas I was eligible for Transit Without Visa(TWOV). I have travelled by the same route while coming from Australia to India and I did not require any visas at all. Inspite of my repeated requests to speak to their superior personnel Mr. Dharamvir refused to do so and I had to miss...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — checked in baggage damage

 Srt_2079 on Jan 9, 2019
Hi,
I had travelled from Pune to Hyderabad with my 4 year old daughter on the 31st of dec 2018.
PNR for which is IN8YRB.

On receiving the bag in Hyderabad i was shocked to see that the bag had been torn apart from both the sides. There is no possible way that a bag can be mishandled in such a way that it gets torn this way. I immediately informed the ground staff regarding it and they offer me an indigo voucher of just Rs.1500 as compensation.

Just to let you know, that my bag has been damaged beyond repair. The bag was hardly 8 months old and in excellent...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — don't want to die with indigo - distressful jaipur - kolkata 6e-237 flight

 Sahil Khoravath on Jan 9, 2019
Faced a very bad experience on the indigo jaipur-kolkata flight. Everyone on board the jaipur to kolkata indigo 6e-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breath. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, i was constantly praying to god to help us...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — I am complaining about fake or real job.

 Aaqib Zulfiqar Shaikh on Jan 9, 2019
Hi
I got a call from indigo airlines for job position is ticketing EXcutive in aurangabad maharashtra location and said you are shortlisted for this job and ask me further details and said paid security amount 2500 so I paid that amount he send me confirmation email and today I got a call from another number and he said paid 5600 for verification process so got dought him. So please help me it's real or fake
Bank details
BANK NAME-UBI BANK
A/C HOLDER NAME - RENU PATEL A/C NO. -
[protected]
IFSC CODE- UBIN0551945....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — loss of baggage for pnr mbuhrv

 vinamrashi on Jan 9, 2019
Dear sir,

My mother ms. Nishi sinha travelled in your flight on 4th january 2019 from jaipur to coimbatore via bengaluru. The particulars of travel and other details are given below :

Booking reference : mbuhrv
Name of the passenger : ms nishi sinha
Flight no. : 6e 642
Date of travel : 04/01/2019

While boarding at jaipur she had checked in a suitcase and on arrival at coimbatore to her surprise, she found that her suitcase was missing and also lodged the compliant immediately with your officials at the airport. Till now, we have...
Complaint comments  Read comments [1]Complaint category Airlines

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