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IndiGo Complaints & Reviews

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Last updated Sep 17, 2023
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IndiGo reviews & complaints(5506)

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P
Pepwe
from Kolkata, West Bengal
Sep 17, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I booked a one-way flight from Delhi to Kolkata, for the date 19/9/23 from IndiGo Airlines. They sent me an email with my transaction ID which said that I'll receive a booking confirmation within 20 minutes. I paid through UPI, and the ticket fair has been deducted. I've waited for an hour, but when I open the link I've been sent via mail to check my payment status, it is blank. No updates via mail or phone number as of now. The transaction ID I was provided: JPAY62ade7a39c9710325. Adding necessary screenshots of all e-mails and payment confirmation from my bank.
+1 photos
Sep 18, 2023
Complaint marked as Resolved 
I had called the customer care, and was sent a booking confirmation about letting the helpline staff know about my problem. Even though reaching the customer care representative through the automated calling system proves to be arduous.
IndiGo customer support has been notified about the posted complaint.
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    shreekant.s
    Sep 12, 2023
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    I have an international flight and wanted to book additional 45 KGs of prepaid baggage from indigo. they allowed me to book an additional bag and 30 kgs in 1 go but now when I am trying to add another 15 kgs, they are not allowing me to do the same. customer care told me its there policy to allow only 30 kgs and charge for the remaining at airport rate. I did not see any such notice or policy details at the time of booking. this to me is an unfair trade practise,
    IndiGo customer support has been notified about the posted complaint.
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      A
      Ashokkumar Damodarbhai Kher
      Sep 9, 2023
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      Voucher issue

      Address:Vaniya Sheri
      Website:www.goindigo.in

      I would like to write and let all of you know a dispute with Indigo Airlines.
      On 10th April 2022, Indigo airline has not allowed us to board the flight even all the documents were as required and later same has been accepted by indigo airline. After lots of complaint and investigation Indigo Airline has accepted their fault and regretted to us and offered the cash back to us with condition that we will not lodge the complaint and will...
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      ItaMar
      Sep 7, 2023
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      Address:[email protected]

      I would like to complain about baggage delays (certificate attached) and baggage damage (baggage photo and baggage handover attached) on a Mumbai to Jakarta flight using Indigo (Boarding pass attached). I arrived at CGK (Jakarta) on Sep 5, 2023, at 4:30 PM and did not find one of my baggage until 8 pm. A lost & found staff made a lost baggage report. The next day, 6 Sep 2023 at 5 pm, I have been informed that that my baggage has arrived at CGK. I went back to CGK to pick up my baggage. The contents of the baggage are all there and safe, but my baggage was damaged. I ask for compensation for baggage delays and luggage damage. Please be responsible for this matter.
      +1 photos
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        G
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        I got today message for my phone what is the message means.

        Dear flyer your Indigo PNR no provided also MAA to DXB.

        I was not booked any Flight.

        Photo copy of message is attached. Please take necessary action on this one
        +1 photos
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          P
          Praveen kOnatham
          Sep 3, 2023
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          My boarding was rejected because ticket was missing for infant and not allowing us to board because they were unable
          To reschedule it for next day

          Vijayawada to Tirupati indigo
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            N
            Nirmal Ujjwal
            Sep 2, 2023
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            Address:Nandanvan

            Dear Indigo Team Support,
            I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.
            IndiGo customer support has been notified about the posted complaint.
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              Nirmal Ujjwal
              Sep 2, 2023
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              Dear Indigo Team Support,

              I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.
              IndiGo customer support has been notified about the posted complaint.
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                N
                nakashima
                Aug 30, 2023
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                Address:[email protected]

                Hi, IndiGo

                I’m not sure if this is right address for my purpose, but this is only IndiGo mail address I know of.
                I took your flight recently for my business.
                They are as follows;
                -Aug/21 PNQ----BLR PSJQ2G 6E-6055
                -Aug/23 BLR----JAI O3D6SE 6E-0469
                -Aug/24 JAI----DEL ESCD9T 6E-2205

                I purchased ticket using my credit card.
                I received statement attached from the company, and understand 3 statement for the ticket above, however, I’m not sure the one colored in red, INR 7, 685.00 ?
                Can you please explain what they are for ?

                Thank you.
                Regards,
                Tomoaki Nakashima Aug/29
                Sun Electronic Industries Corp.- Osaka, Japan
                +1 photos
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                  Address:G17/20,Richmond Towers,12,Richmond Road, Bangalore-560025

                  26.08.2023 I received a phone call from indigo airline she said now our airlines recurring ticketing Executive in Chennai international airport and she said first 2600 you pay i am verify your profile next we conduct the interview. The interview is two rounds one is telephonic interview and final one is face to face interview after that day in evening they conducted in telephonic interview after next day she said your selected in first round...
                  +3 photos
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                  Ajamir
                  Aug 29, 2023
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                  Hi,

                  I have lost my boarding pass. I need it urgently to submit for office billing. Requesting you to guide me with the process. My email id: [protected]@gmail.com

                  My boarding details:
                  Date:[protected]
                  Name: Imlimongla Jamir
                  Flight no: 6E 958 (A320) Dimapur to Kolkata
                  Flight no: 6E 6206 (A320) Kolkata to Mumbai

                  Date: 10.08, 23
                  Name: Imlimongla Jamir
                  Flight no: 6E 6957 (A320) Mumbai to Kolkata
                  Flight no: 6E 7713 Kolkata to Dimapur
                  IndiGo customer support has been notified about the posted complaint.
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                    P
                    Prasanthmullu
                    Aug 28, 2023
                    Sep 1, 2023
                    This thread was updated on Sep 1, 2023
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                    28/8/2023
                    BLR to PUN

                    I had a external TSA lock (not fixed with the bag). When I reached hotel and wanted to unpack found the lock to be missing. I raised this concern with the IndiGo team and they say, these checks are to be done at the airport itself and not later. They also say that, this has to be complained at the Airport and not to them.

                    According to me, this should be taken care by the Airlines and not the airport.
                    IndiGo customer support has been notified about the posted complaint.
                    I got a call saying it was IndiGo cutsomer service. They had all my details. So I followed the process they explained for redeeming coupon code. But 20k was debited from my account. Now i am unable to reach back to the same number. I will raise a cybercrime complaint as well.
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                      M
                      mrgndevi
                      Aug 27, 2023
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                      I booked a flight ticket but its charges paid by online banking. amount debited SMS also received but ticket not received after 2 hours also. while checking in that website they mentioned that the PNR no. you can download. but i am not having PNR how I downloaded the booked ticket?
                      IndiGo customer support has been notified about the posted complaint.
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                        B
                        Balwinder s Sohal
                        from Ludhiana, Punjab
                        Aug 19, 2023
                        Aug 21, 2023
                        This thread was updated on Aug 21, 2023
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                        Ground staff stops and not allow boarding flight and taken me to a corner people look at me as a suspect. Reason return ticket was after visa validity date.
                        They simply don't know that a person can board a flight on the last date of visa expiry and upon landing in the destination country one can get 90 to 180 days stay as per visa issued.
                        Their customer care also so illetrate that harrassing more to change return journey ticket while passengers are in the queue of boarding flight.
                        Even they click pictures on their personal cell phone of my vis astamp which is a very personal information.
                        Helpless feeling at that time, lot of harrassment 2 times by Indigo.
                        We were just promoting our domestic carrier.
                        Earlier we travelled through Swiss and Lufthansa, it was a delight.
                        Next time will not board IndiGo and even I am warning others for the same issue.
                        Pathetic experience.
                        IndiGo customer support has been notified about the posted complaint.
                        Mr Sohal, ww truly regret to note your experience. We request you to kindly share your PNR and detailed feedback at bit.ly/3jc8a5m so we may look into it. ~Team IndiGo
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                          K
                          Khanma0w
                          Aug 17, 2023
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                          Please change the Indigo flight timings from Dammam to Hyderabad as before. Departure from Dammam 1:00am and Arriving Hyderabad at 7:15am and Departure from Hyderabad is 9:00 pm and Arriving at Dammam at 1:30 am.
                          IndiGo customer support has been notified about the posted complaint.
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                            S
                            Sakshi@Tomar
                            from Delhi, Delhi
                            Aug 16, 2023
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                            Address:Delhi

                            Company fraud me of 25000 rupees they take money for work from home job and they take me 25000 rupees I have proof of transaction
                            I'm very disappointed and I'm also in depression.
                            Please solve my problem 🙏
                            +10 photos
                            IndiGo customer support has been notified about the posted complaint.
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                              S
                              Silvin
                              from Ahmedabad, Gujarat
                              Aug 16, 2023
                              Aug 19, 2023
                              This thread was updated on Aug 19, 2023
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                              Address:Ahmedabad

                              GST invoices of PNR # EZKM2U, JQS2FZ, UTD4MT have not yet been generated on the airline website. 2 months have passed for this travel. Please share the invoices on [protected]@silvin.in
                              IndiGo customer support has been notified about the posted complaint.
                              Dear Sir/ Ma'am,

                              Thank you for taking out time to communicate with us. We request you to please allow us some time to get it checked with our team. We will get back to you with an update.

                              Your patience in the interim is highly appreciated

                              Thanks and Regard

                              Team IndiGo
                              Dear Sir/Ma'am,

                              As checked, all these PNRs are associated with international travel. We request you to visit https://bit.ly/3VOqHcv to avail the travel certificate.

                              Thanks and Regards,

                              Team IndiGo
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                                S
                                Shruti Ch
                                Aug 14, 2023
                                Aug 17, 2023
                                This thread was updated on Aug 17, 2023
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Boarding denied for me and my child with international connections

                                I was supposed to travel to Boston from Hyderabad (via Delhi, Istanbul) with my 8 year old child on the morning of 9th August (PNR: QT6NFG). The whole problem started at the check in counters. There was a huge queue for Indigo check in (single queue for domestic and international) with only 3 counters operational, and hardly anyone to manage the queue line as a result of which travellers kept dashing into check in counters without actually...
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                                S
                                Siddharthsoni7
                                from Bali, Rajasthan
                                Aug 13, 2023
                                Aug 14, 2023
                                This thread was updated on Aug 14, 2023
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                                Mishandling and damage clamming

                                This is Siddharth soni, I had fly with your indigo flight 6E 1478 on 13 august 2023. PNR- AW1I3P,
                                I have carried 50 in LED TV from Dubai to Ahmedabad, but before carrying I have discussed with your boarding team for safely handling so they have promised me that our service is safely with caring for such product, and they have charged me 210 AED for handling and airport service charge, but I have seen thru airplane that your carrier...
                                +5 photos
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                                Abdullah143
                                Aug 11, 2023
                                Aug 20, 2023
                                This thread was updated on Aug 20, 2023
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                I book ticket from Dammam to Gorakhpur.amount deducted from my account but PNR not confirmed
                                Name =shailendra kumar
                                PNR number=ZWVFYI
                                Mail id =[protected]@gmail.com
                                Aug 22, 2023
                                Complaint marked as Resolved 
                                Chat on WhatsApp with customer care .Thay refund the money in 1 week
                                IndiGo customer support has been notified about the posted complaint.
                                Dear Sir,

                                Thank you for taking out time to communicate with us.

                                Sir, we regret the inconvenience caused. We request you to share the transaction Id, our team will get this checked and we will get back to you with an update.

                                Thanks and Regards,

                                Team IndiGo
                                Abdullah143's [Complaint's author] reply, Aug 11, 2023
                                JPAY9cb26230811063128
                                Abdullah143's [Complaint's author] reply, Aug 11, 2023
                                Transaction id
                                JPAY9cb26230811063128
                                Still no confirmation from indigo Customer care team
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