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IndiGo Complaints & Reviews

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Updated: Jun 16, 2025
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IndiGo reviews & complaints(5655)

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N
nayan47
Jun 16, 2025
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Job fraud and scam

They asked for my documents like Aadhar card, marksheet, etc., and provided me a offer letter. They then asked me for Medical Report and if not possible from me they offered me a hello panel to get my medical tests done for which I paid them Rs.1750 on Bank Account
MR. ARMAN ANSARI.

A/C NO- [protected].

IFSC- UCBA0000947.

UCO BANK

After few days one person calls me from...
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M
MUFADDAL UDAIPURWALA
Jun 7, 2025
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Discrimination in refund amount

I had booked my tickets from mumbai to nairobi via indigo app in super 6e fare…then i recommended it to my friend and my brother by which they also booked the same route on different dates. But when we all called off our trip and canceled out tickets they got charged zero cancelation charges and they charged me 6000 per pax (Total 24000)…. I contacted their customer care but they kept saying that theor 100% refund is a system...
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A
ajaythatere
from Nagpur, Maharashtra
Jun 2, 2025
Jun 2, 2025
This thread was updated on Jun 2, 2025
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Government of India, in this it is clearly mentioned that in case loss, delay or damage to baggage, the carrier liability is limit

Respected Sir / Madam,
I am very sorry to informed you that from last ten years I am continuously writing to DGCA
office but every time I am getting the reply from Indigo airlines.
I had telephonically contacted to the Director General office & they suggested me to contact the
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi.
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi...
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U
Usaid Riyaz
May 29, 2025
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Lost student identity card and pan card while travelling

Name: Usaid Riyaz
I was travelling from Delhi to Srinagar in morning of 17th May Saturday via
Airline : 6E-2607.
PNR: R1H7YV.

I don't remember the seat number exactly but it was a window seat with number A and I beleive it was 15A, 17A or 22A.

I had kept my wallet under the tray in that mesh pocket which contains magazines and manuals. I would be grateful if that pockets could be...
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B
bgu_51
from Ahmedabad, Gujarat
May 20, 2025
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Unethical deduction of cancellation charges

I had booked return ticket for 4 persons for ahmedabad - Dharamshala for 12th and 19th May vide PNR GUT74V and U7NEGA on 23 Apr and paid by credit card. My onward journey for 12th was cancelled by Airline due to closure of chandigarh airport and full refund was approved. However Indigo approved my refund with deduction of Rs 14216 for the return journey. This is highly unethical as we could not have performed the return journey as the onward...
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M
mohit_jain23
from Mumbai, Maharashtra
Apr 17, 2025
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Baggage loss BLR6E29388

On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...
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Poonam khowala
from Delhi, Delhi
Apr 3, 2025
Apr 3, 2025
This thread was updated on Apr 3, 2025
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Indigo has denied refund of the cancelation charges after providing the death certificate of the family member due to which the travel was canceled. On the initial call before the cancellation, they promised a refund but later denied.
IndiGo customer support has been notified about the posted complaint.
Apr 03, 2025
Updated by Poonam khowala
Date: 02/04/2025
Customer: Poonam Khowala and Aarvvi Khowala
PNR: N4399G and M2BVXP
Refund amount: 20, 243

Flight canceled due to the death of mother in law, death certificate shared yet they are denying refund.
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    S
    sgahuja
    from Dabhoi, Gujarat
    Mar 26, 2025
    Mar 26, 2025
    This thread was updated on Mar 26, 2025
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    GST Invoice

    Address: Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 12200

    I have booked two tickets from indigo airlines
    Pnr
    J2q8nm
    Wvid4v
    Booked through the app of adani one.
    Adani one invice says that if i need the airline gst invoice then i can download form indigo website.
    However the website is not helpful in downloading the same....
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    Y
    YashChauhan911
    from New Delhi, Delhi
    Mar 11, 2025
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    Uninformed changes in flight resulting in serious inconveniences

    Address: HC - 11, Police Colony, Tilak Marg Lane

    For the flight of 5th March evening from guwahati to delhi -
    I was to travel from guwahati to delhi with my family and when we reached the guwahati airport, we were told that our flight has already left. the flight we booked was for approx 2 hours later and it was preponed, we were not informed in any way except getting two calls around 4 pm that the gate closes in 10 mins. we received no sort of communication from indigo before those...
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    D
    Deepali Jitendra Shah
    Feb 23, 2025
    Feb 23, 2025
    This thread was updated on Feb 23, 2025
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    Non received booking of cancelled ticket amount

    Address: A/204 Ganga Niwas TULINJ ROAD near SARASWATI SCHOOL

    I have booked indigo airlines 14/12/2024 Mumbai to washington DC but ticket booked Bombay to Delhi, Delhi to isbul, isbul to kabul, kabul to washington DC that way I have cancelled ticket amount. But not received ticket amount refund till date. Customer care number call they only tax amount refund why I have cancelled ticket why keep hold amount in your pocket this way earning money. Telephone number - [protected], PNR number PSUKJA, NAME...
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    R
    Roshan Sathe
    Feb 15, 2025
    Feb 15, 2025
    This thread was updated on Feb 15, 2025
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    Food promised not delivered.

    Date - 14th Feb 2024
    Flight Bangalore to Pune
    Flight Number: 6E441
    Food Prebooked: Snacks and Coffee/Cold Drinks
    Confirmation code: R4H1QW
    Name: Roshan Sathe
    Customer: Corporate

    Food not served even after booking corporate meal and drinks.
    Other passengers who travelled serviced and served.
    When complained 2-3 times, food was offered when plane is landing in 5 mins, impolite...
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    S
    ShanaN@2509
    Feb 11, 2025
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    Inconvenience caused due to flight delays

    I had a flight from Kolkata to Udaipur on 23.01 with PNR details W5QMWQ.
    The flight schedule was 1:00PM from Kolkata to Delhi and at 06:10PM from Delhi to Udaipur. However, after reaching airport got an information that flight is delayed and is expected to leave around 2:00PM. The flight finally took off at 3:30PM and landed at 5:30PM, due to which the connecting flight was impossible to catch as the terminal was also different.br...
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    N
    Nakka anantha ramu
    Feb 8, 2025
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    Recrument reg

    Address: vijayawada

    I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...
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    L
    LavinaGhadge27
    from Dewas, Madhya Pradesh
    Jan 16, 2025
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    GST invoice not received

    Address: 5 M.I.G. Trilok Nagar, near water tank, at Juhi beauty parlour, itawa, ujjain road, dewas

    I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....
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    T
    Tumma Chaitanya
    from Chirala, Andhra Pradesh
    Jan 12, 2025
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    Dear Sir/Madam

    my payment was deducted but i haven't received any gmail of details like pnr etc..

    My transaction id :T2412211001323489803670
    IndiGo customer support has been notified about the posted complaint.
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      A
      Apoorva_67890
      Jan 11, 2025
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      Customer care doesnt care

      Hello,

      This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

      My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...
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      S
      sssraju80
      Jan 10, 2025
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      Full refund

      My son K Shreyas Kumar was traveling from Hyd to Phuket on 09 Jan 25 (PNR no T4PR9D)
      The indigo staff at the Hyd counter didn't issue boarding pass stating that Retun ticket is compulsory for issue of Boarding Pass.
      Further they said that he can book return ticket and then boarding pass will be issued, later within 48 hrs he can cancel the return ticket and he will get full refund on cancellation ticket.
      Therefore return...
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      S
      Suneel Raina
      Jan 5, 2025
      Jan 5, 2025
      This thread was updated on Jan 5, 2025
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      Luggage lost

      Address: Hotel Thikana opposite rajputana hotel railway station road

      Boarded flight along with my family at 1925hrs at Ahmedabad Airport to Jaipur ..but my luggage has not been boarded to jaipur...I m on travel to Rajasthan and all my belongings r thr in the bank including my clothes ..I have rented a hotel so that I receive my luggage early morning as committed by thr only attendent at Jaipur airport ...flight 6E7131 flight ahmd to jaipur...
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      M
      Mahalingam1956
      Dec 6, 2024
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      Abusive behaviour by co-passenger

      My PNR N1WC8J... Bombay - Bangalore flight on 6th Dec 24. 01.00 AM flight.
      my seat no was 20D. The person sitting in 20E was playing a video game without head phones. when i requested him to use head phone as the music from the game was disturbing me, he was rude and started abusing me. When i drew the attention of the crew, they also tried but to no avail. They offered me and alternate seat and resolved the issue.
      What is the...
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      A
      akjhureley
      Nov 20, 2024
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      Loot in the name of Dynamic Pricing

      PAID ALMOST DOUBLE !!!

      I planned and booked my domestic flight tickets a month early in order to coordinate my international trip. Now 3 days ahead of my flight I am realizing that I paid almost double the regular price fare by booking early. Even if I cancel (pay Rs 3000) and rebook I can save a few hundred rupees. If I had a choice I would cancel indigo and travel elsewhere.

      Why would you charge so much for...
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