IndiGo Customer Care
InterGlobe Aviation Limited
Customer satisfaction rating: 45%
Submit a Complaint
3585
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
403
down
144

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
45%
Complaints
3585
Pending
114
Resolved
1580
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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IndiGo Complaints & Reviews

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Indigo Airlines — fake job offer

 Manjury Bhattacharya on Aug 24, 2019
I am Manjury Bhattacharya from Nagpur, Maharashtra. I received a email on 21/8/2019 form Indigo HR department about I getting short listed for there recruitment post and was asked to pay amount of 21, 364. I did pay the amount and now I m in tension that this is fake. Can you please confirm is this fake and if its fake I am going to complain it in police and I want my money back....
Complaint comments  Read comments Complaint category Job & Career

Indigo Airlines — excess baggage

 palmohit on Aug 24, 2019
They are a scam.. they charged me 17, 000 inr for my hand luggage which was excess of 5kgs.. Firstly they check hand luggage weight.. I'm not aware of any airline who weighs hand luggages. Just for 5kgs extra they made me check-in my hand luggage and charged me for entire 14kgs. My flight tickets from HK to Mumbai was 15, 000 inr which includes me (80kgs), check in bag (20kgs) and hand luggage bag (7kgs). And they are charging me 17, 000 inr for just 5kgs of extra hand luggage.
Flight 6E - 1774 from Hong Kong to Bengaluru- Mumbai...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — not refunding my taxes on flight cancellation

 NitishaA on Aug 22, 2019
I booked a flight and applied a voucher of ₹1000 provided to me by Indigo in lieu of delay in my previous flight (indigo promise which I purchased) and they compensated the delay of 4hrs with a voucher of ₹1000.
Now I applied this voucher for my current booking, due to some reasons I have to cancel my flight and Indigo is neither refunding me my taxes not providing me voucher that I can reuse for another booking.

My concern is that ok even if they donot return the voucher, they cannot have the Taxes amount.

That amount is paid to govt. The voucher they...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — complaint against bad service

 simonjs on Aug 20, 2019
The details of the entire incident is as follows:
I am writing this with utmost anger due to deficiency of services on indigo airlines on august 11 and 16 2019.
I have traveled with indigo airlines for the 1st time. Normally, i am very sure those international flight with the service and im regular traveler. However, on august 11, 2019, i had an unpleasant experience. This has been very upsetting for me, and i want to send you a email to give you the opportunity to respond. I bought the tickets at full price at the last minute to attend urgent work related trip. I was to leave kuala...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — regarding indigo airlines job, call letter

 ranjitupadhyay5 on Aug 20, 2019
Hrd/1t/18-19/nio-322n
Candidate id: 15945-6ch0-i237-u0964
Interview call letter:-
Dear:- ranjit kumar upadhyay,
As per process your documents are selected by (Dehradun airport) dehradun, uttarakhand 248140. You are
Eligible for your interview rounds. If you qualified successfully your 1st round then you can participate in 2nd
Round of interview & 3rd round of interview.
Name: ranjit kumar upadhyay
Contact no: +91 [protected]
Department: aviation industry
Location: dehradun.
Grade pay (Inr amount): 2000/-
Apply date:...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — travel certificate issue

 Saurabh Tariyal on Aug 19, 2019
Indigo airlines

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.

Pnr - mwmnkr

Email address : saurabh. [protected]@gmail.com

Booking id: nf[protected]...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — indigo - money deducted from sbi but indigo did not refund and showed it as failed transaction

 nalin7787 on Aug 19, 2019
Journey date - 02 Nov 19
amount Rs- 7924
bank SBI transaction ID- [protected]IGAGUEHK
date of transaction 12 Aug 2019
Transaction ID given in indigo website - dc6013cd5b[protected]
money has not been refunded by INDIGO AND letters to their Appellate and NODAL agency have not yielded result.
kindly stop harassing customer INDIGO MANAGEMENT...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — mishandling of wheelchair bound passengers

 Shalvz on Aug 19, 2019
I am writing this with utmost anger due to deficiency of services on indigo airlines part at patna airport on august 02, 2019.

The details of the entire incident is as follows:

My brother had booked tickets from indigo airlines for my elderly parents. Due to their poor health and old age we bought the wheel chair assistance from the airlines.

My parents were to travel from patna to visakhapatnam via kolkata on july 31st, 2019 from kolkata there was a flight change. The pnr/ booking reference no was gekikp.

However, the indigo flight from...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — baggage damage

 gihith on Aug 18, 2019
Its been more than 2 weeks im not getting my baggage ready as the indigo team assured... I think i hav to file a sensitive case regarding my property. Take this a my request as well warning to make my baggage ready. I traveld in trv6e38 on 30/jul/19

Gihithsyras mob. No[protected] call me:
Thy asked mwe to call in [protected] (Indigo baggae) thy are not attening my call pls do the needful;l immediately......
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — luggage policy

 Ami Rahul on Aug 17, 2019
I was carrying 3kgs excess in my luggage and no checkin baggage but the guy refused to take that and made me carry the luggage in my hand. I understand there is a policy but policies don’t change everyday right? When i came they adjusted the same from mumbai but chennai staff was really adamant. There was a delay of flight from 9.10 to 11.50pm and no courtesy shown by any staff.

Flight # 6e 5392...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — job

 Ramakanth yadav on Aug 17, 2019
Sir i have received a call from indigo airlines and they said that your are selected as a system operator in our company and then they started to ask money for online exam, certificate verification, medical, training, dress code, open bank account, insurance and accomodation and all the money i have paid and i got the information that this is fake and the person is vipin chauhan from hyderabad indigo airlines...
Complaint comments  Read comments [1]Complaint category Airlines

Indigo Airlines — interview call

 Asath Ali on Aug 17, 2019
Hi I am Asath, on 16th August 2019 i received a mail with a call letter from indigo regarding the interview process to be held in 24th August at Bangalore. They asked to pay an amount of Rs. 8900 plus GST as a security deposit. This was for air tickets, pickup, drop etc. I first made a payment of Rs.8900/- and later on they informed me that I should make the make payment including taxes Rs.10, 502/- and they will refund the Rs.8900/-
After payment, they sent an application form with few details.On that same day i got a call like there is an opportunity of direct joining without interview...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — denied entry after getting boarding pass.

 sundarammk on Aug 16, 2019
I am a gynecologist 73 years old native of kuthuparamba, kannur, kerala. I went to chennai to attend the funeral of my uncle and had return ticket for flight 6e 7971 for 11th aug.19. Boarding time 1405 departure time 1450. I reached the airport 1.50pm. I got the boarding pass at 2.05pm. I went for security check, there was pandemonium there. I finished the checking and reached gate no 5 at 2.25 pm. The girl there told me that 1405 is the boarding time and they give 10 minutes grace time. I cannot go as gate is closed.in my ticket it is written that gate closes 25 minutes before departure. I reached...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — job

 Ramakanth yadav on Aug 16, 2019
Dear sir / madam i have got a call from indigo airlines and then they said me that you are selected and you have to pay 800/- for online and 1590/- for document purpose and after that all my process what ever it is completed. But from the past two weeks the phone number is switched off and i got mail from goindigo.[protected]@email.com is that the mail is correct or not...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — flight 6e-5383 from hyd to mumbai on 14/08/2019

 Prajwal Iyer on Aug 15, 2019
My flight 6e-5383 from hyderabad to mumbai scheduled to take off at 10.35 pm took off at 10.55 pm from hyderabad.in-flight announcement during takeoff "it will take 1 hour and 15 minutes to complete this journey". Started descending at mumbai by 12.50 am to a point where buildings were at eye level and had a sharp vertical lift suddenly. Flight was diverted to ahmedabad citing bad weather conditions. Being on a window seat there was not a drop of rain and 100% clear visibility outside. Landed at ahemdabad at 2 am, kept all passengers waiting in flight offered chips and a small bottle of water. Took...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — fake job offers

 Princebangalore on Aug 15, 2019
Hi everyone i'm posting this because i got fooled for 57000 rupees in total...
I trusted the mail's through which i was getting all the offer letter, job confirmation letter and all...
The mail id is
[protected]@goindigo.in
This mail id has official domain of indigo airlines only... I got to know this is fake after visiting their head office... Even after them knowing someone is faking jobs using their domain they aren't doing anything...
Indigo airlines is so irresponsible.

Please mail me at [protected]@gmail.com
For more information...
Complaint comments  Read comments Complaint category Banks

Indigo Airlines — laptop bag/vanity bag weighed

 irenemachado on Aug 14, 2019
Counter employee of inigo fligh no. 6e-7102 was very indifferent and rude while weighing my luggage. He forcibly included the wight of mine and my sisters vaniny bags/laptop bags.in that we just had our money and a small diary and traveling document, he said he would allow us provided we have laptop inside. Since we didnt have laptop, i told him in my life first time somebody is weighing vanity bag and taking into account the weight and wants to collect money. He got very angry with me and told my sister that he would have allowed us, but because i questioned him he didn't like and he made us to...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — frequent light cut off

 Aviation Guru on Aug 14, 2019
Dear up government, there is a frequent light cut off in my area.
Doing daily work and sleep at night is getting disturbed.
Sometimes light does not come for a whole day or two. We are dependant on light for daily activities.
I am a honest tax payer. Hope this msg can be read by appropriate authorities to bring about a needful change in my area and many others....
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — offloaded my cargo and send through another flight

 lumlou on Aug 14, 2019
This is for your kind information that i am a regular cargo customer sending vegetables/perishable goods from imphal airport to delhi airport everyday not less than 130 kg. The total kilos i am sending today was 199 kgs 11 pieces of packages. The indigo staff offloaded 6 packages of my perishable goods at imphal airport which was supposed to send in the first flight i, e 6e614 but they offloaded 6 packages and sent it in 6e6906 which flight scheduled was late. 5 packages were delivered first already. The perishable goods were all banished and nothing to sell it out. The expected cost of the goods...
Complaint comments  Read comments Complaint category Airlines

Indigo Airlines — payment

 Ulhassp on Aug 14, 2019
Pnr-ae4w8p - pimpalgaonkar ulhas (Ulh)
[protected]
I have traveled from dubai to bhopal and back to dubai.
I have seen people suffering in your air lines due to following
A) you do not accept uae credit card (But you tell its not working).
B) you accept aed but many people do not carry/have.
C) you accept indian credit card - but in usd, not known, it will be charged with in india or levy charges as uses out of india.
D) you do not accept indian rupees.
E) usd conversion rates are not specified.

What is situation of passengers...
Complaint comments  Read comments Complaint category Airlines

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